Zeron Insurance Services
Customer Service Representative
Zeron Insurance Services, Santa Ana, California, United States, 92725
Job Overview
At Zeron Insurance Services, Inc. our Customer Service Representatives are the heartbeat of our agency. The CSR role isn't just about answering phones—it's the most important position in the company. You'll be the first impression for our customers, helping them with their insurance and service needs, while setting the tone for how we do business. The right candidate will be ambitious, adaptable, and eager to go above and beyond. We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will possess strong communication skills and a passion for providing exceptional customer support. This role involves engaging with clients, addressing their inquiries, and ensuring a positive experience through effective problem-solving and service delivery. Responsibilities Provide outstanding customer service through various channels including phone, email, and chat. Assisting customer inquiries for Auto, Home, Commercial & Life Insurance Support DMV Auto Registration & Income Tax services Build strong client relationships and provide solutions in high-pressure situations Maintain detailed records of customer interactions and transactions in our database. Process orders, manage returns, and handle cash transactions as necessary. Collaborate with team members to improve customer satisfaction and streamline processes. Utilize Microsoft Office tools for data entry and reporting purposes. Analyze customer feedback to identify trends and areas for improvement. Requirements Strong communication skills- Bilingual (Spanish & English) – Required Previous experience in customer service or call center environments is preferred. Excellent follow-up, multi-tasking & communication skills. Familiarity with sales techniques and client services is a plus. Strong problem-solver under pressure – able to find solutions quickly. Ability to demonstrate effective phone etiquette while handling customer inquiries. Must be available weekends An ambitious, career-driven mindset motivated by growth and advancement Collaborate with teammates and contribute to a positive, high-energy environment. Handle client requests with professionalism and urgency. Job Types: Full-time, Part-time Pay: $ $25.00 per hour Expected hours: 30 – 40 per week Benefits: Flexible schedule On-the-job training Paid time off Professional development assistance Referral program Application Question(s): Are you able to work on weekends? Do you have any experience in Insurance, Auto Registration, or Income Tax services? Language: Spanish (Required) License/Certification: Personal Lines License (Preferred) Ability to Commute: Santa Ana, CA Required) Ability to Relocate: Santa Ana, CA 92701: Relocate before starting work (Preferred) Work Location: In person
At Zeron Insurance Services, Inc. our Customer Service Representatives are the heartbeat of our agency. The CSR role isn't just about answering phones—it's the most important position in the company. You'll be the first impression for our customers, helping them with their insurance and service needs, while setting the tone for how we do business. The right candidate will be ambitious, adaptable, and eager to go above and beyond. We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will possess strong communication skills and a passion for providing exceptional customer support. This role involves engaging with clients, addressing their inquiries, and ensuring a positive experience through effective problem-solving and service delivery. Responsibilities Provide outstanding customer service through various channels including phone, email, and chat. Assisting customer inquiries for Auto, Home, Commercial & Life Insurance Support DMV Auto Registration & Income Tax services Build strong client relationships and provide solutions in high-pressure situations Maintain detailed records of customer interactions and transactions in our database. Process orders, manage returns, and handle cash transactions as necessary. Collaborate with team members to improve customer satisfaction and streamline processes. Utilize Microsoft Office tools for data entry and reporting purposes. Analyze customer feedback to identify trends and areas for improvement. Requirements Strong communication skills- Bilingual (Spanish & English) – Required Previous experience in customer service or call center environments is preferred. Excellent follow-up, multi-tasking & communication skills. Familiarity with sales techniques and client services is a plus. Strong problem-solver under pressure – able to find solutions quickly. Ability to demonstrate effective phone etiquette while handling customer inquiries. Must be available weekends An ambitious, career-driven mindset motivated by growth and advancement Collaborate with teammates and contribute to a positive, high-energy environment. Handle client requests with professionalism and urgency. Job Types: Full-time, Part-time Pay: $ $25.00 per hour Expected hours: 30 – 40 per week Benefits: Flexible schedule On-the-job training Paid time off Professional development assistance Referral program Application Question(s): Are you able to work on weekends? Do you have any experience in Insurance, Auto Registration, or Income Tax services? Language: Spanish (Required) License/Certification: Personal Lines License (Preferred) Ability to Commute: Santa Ana, CA Required) Ability to Relocate: Santa Ana, CA 92701: Relocate before starting work (Preferred) Work Location: In person