NBKC Bank
Join to apply for the
Customer Experience Specialist
role at
nbkc bank 1 day ago Be among the first 25 applicants Join to apply for the
Customer Experience Specialist
role at
nbkc bank Get AI-powered advice on this job and more exclusive features. nbkc bank is currently looking for a
Customer Experience Specialist
to join our Customer Experience team.
As a
Customer Experience Specialist , you will manage incoming phone calls and chats, addressing a variety of banking inquiries. You'll use your problem-solving skills to sort out any issues, spot opportunities to make our customers lives easier, and keep things running smoothly by following all the bank's guidelines and regulations. You will handle customer authentication, resolve issues, and identify cross-sell opportunities to strengthen client relationships.
This position will work @Flex (a combination of both in the office and at home) based out of our Kansas City, MO office.
We are currently looking for a
Senior Customer Experience Specialist
to join our Customer Experience team.
This position will work @Flex (a combination of both in the office and at home).
Check out more details below.
This position will be for the 9am-6pm (M-F) shift and based out of our Ward Parkway location.*
Interested in learning more? Check out more details below.
What Youll Do
Handle and route all incoming phone calls. These calls may include, but are not limited to, topics regarding balance inquiry questions, ordering of checks, taking wire requests, interest rate questions, information about products and services offered, debit card questions, online application status updates, hold inquiries, and online banking and bill payment questions. Handle customer interactions through chat, providing timely and accurate responses. Utilize professional written communication to ensure customer experience. Provide professional and composed assistance to customers with inquiries or problem resolution, adhering to the banks customer service standards for both internal and external customers. Verify appropriate and required customer information prior to releasing any information or account data. Utilize computerized systems for customer authentication, information gathering and validation, and processing routine as well as exception transactions. Work independently and employ effective problem-solving skills to resolve issues, utilizing position authority and knowledge of operating and security procedures to make immediate decisions including exceptions, adjustments, and overrides. Communicate potential issues and solutions related to payment risk in the digital banking environment. Capable of performing effectively in a complex, multi-functional technical environment. Proactively identify customers current and future financial needs. Recognize and refer cross-sell opportunities that strengthen client-bank relationships and ensure operational integrity during customer interactions. Ensures all bank policies and procedures are followed for all duties of the position. Capable of assessing risk, exercising discretion, and handling sensitive and confidential information. Ensure all bank policies and procedures are followed in all duties of the position. Follows all applicable laws and regulations. Performs other duties and projects as assigned.
What Youll Bring
High School Degree or GED required Qualified candidates will have at least 2 years of combined relevant experience in banking, customer service and/or contact center experience Excellent Customer Services skills Must be a team player who can work with a team of individuals to perform a variety of tasks, working toward common team and bank goals Knowledge of retail products/services and bank regulations, and compliance preferred Strong knowledge of Microsoft Office applications
Bonus Points
Ability to identify customer needs and work within a complex, multi-functional technical environment. Superior problem-solving skills. Experience working in a hybrid or remote environment Strong number orientation and accuracy with detail orientation.
Our Hiring Process
After we review your application and feel youre a potential fit we will reach out with next steps. We work hard to meet our candidates on their time- sometimes thats a phone screen, video interview, or even a cup of coffee before meeting our team. We are committed to keeping you updated along the way.
Benefits
What youll love about us:
Choose from one of our multiple comprehensive health care plans that best suits you and your family where you are in life right now. (HSA, FSA, PPO we got you covered!) Save more for your future with our 401k retirement savings plan with a generous match and immediate vesting from nbkc. Now thats a sweet deal! Enjoy 4 weeks of paid time off, 12 paid holidays, and 8 paid volunteer hours per year Spend time bonding with your family with paid parental leave options Take advantage of our awesome wellness programs which includes our wellness@nbkc account and our on-site gym facilities
Working Here
Flexible work options to allow you to do your job and live your life (Work-Life Integration for the win!) Enjoy anniversary awards for your 3- and 5-year anniversaries (Thats serious cash money towards your retirement account, student loan refinancing or your HSA). Take a 4-week paid sabbatical for your 10-, 18-, and 25-year anniversaries
Great Company Culture
We were recognized as THE best place to work in 2021 by the Kansas City Business Journal and have ranked in the top three every year since 2017! We also won a Glassdoor Top-Rated CEO Award, are Health KC Platinum certified, and were nominated as one of KCBJs coolest office spaces in town.
Our customers love us too. We know that our 5-star reviews are a direct result of our employees feeling supported, valued, and invested in everything they do at nbkc.
Were pretty proud to work here and we know you will be too!
Join us to find out!
nbkc bank is an Equal Opportunity-Affirmative Action Employer Minority/Female / Disability / Veteran / Gender Identity / Sexual Orientation
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
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Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Customer Experience Specialist
role at
nbkc bank 1 day ago Be among the first 25 applicants Join to apply for the
Customer Experience Specialist
role at
nbkc bank Get AI-powered advice on this job and more exclusive features. nbkc bank is currently looking for a
Customer Experience Specialist
to join our Customer Experience team.
As a
Customer Experience Specialist , you will manage incoming phone calls and chats, addressing a variety of banking inquiries. You'll use your problem-solving skills to sort out any issues, spot opportunities to make our customers lives easier, and keep things running smoothly by following all the bank's guidelines and regulations. You will handle customer authentication, resolve issues, and identify cross-sell opportunities to strengthen client relationships.
This position will work @Flex (a combination of both in the office and at home) based out of our Kansas City, MO office.
We are currently looking for a
Senior Customer Experience Specialist
to join our Customer Experience team.
This position will work @Flex (a combination of both in the office and at home).
Check out more details below.
This position will be for the 9am-6pm (M-F) shift and based out of our Ward Parkway location.*
Interested in learning more? Check out more details below.
What Youll Do
Handle and route all incoming phone calls. These calls may include, but are not limited to, topics regarding balance inquiry questions, ordering of checks, taking wire requests, interest rate questions, information about products and services offered, debit card questions, online application status updates, hold inquiries, and online banking and bill payment questions. Handle customer interactions through chat, providing timely and accurate responses. Utilize professional written communication to ensure customer experience. Provide professional and composed assistance to customers with inquiries or problem resolution, adhering to the banks customer service standards for both internal and external customers. Verify appropriate and required customer information prior to releasing any information or account data. Utilize computerized systems for customer authentication, information gathering and validation, and processing routine as well as exception transactions. Work independently and employ effective problem-solving skills to resolve issues, utilizing position authority and knowledge of operating and security procedures to make immediate decisions including exceptions, adjustments, and overrides. Communicate potential issues and solutions related to payment risk in the digital banking environment. Capable of performing effectively in a complex, multi-functional technical environment. Proactively identify customers current and future financial needs. Recognize and refer cross-sell opportunities that strengthen client-bank relationships and ensure operational integrity during customer interactions. Ensures all bank policies and procedures are followed for all duties of the position. Capable of assessing risk, exercising discretion, and handling sensitive and confidential information. Ensure all bank policies and procedures are followed in all duties of the position. Follows all applicable laws and regulations. Performs other duties and projects as assigned.
What Youll Bring
High School Degree or GED required Qualified candidates will have at least 2 years of combined relevant experience in banking, customer service and/or contact center experience Excellent Customer Services skills Must be a team player who can work with a team of individuals to perform a variety of tasks, working toward common team and bank goals Knowledge of retail products/services and bank regulations, and compliance preferred Strong knowledge of Microsoft Office applications
Bonus Points
Ability to identify customer needs and work within a complex, multi-functional technical environment. Superior problem-solving skills. Experience working in a hybrid or remote environment Strong number orientation and accuracy with detail orientation.
Our Hiring Process
After we review your application and feel youre a potential fit we will reach out with next steps. We work hard to meet our candidates on their time- sometimes thats a phone screen, video interview, or even a cup of coffee before meeting our team. We are committed to keeping you updated along the way.
Benefits
What youll love about us:
Choose from one of our multiple comprehensive health care plans that best suits you and your family where you are in life right now. (HSA, FSA, PPO we got you covered!) Save more for your future with our 401k retirement savings plan with a generous match and immediate vesting from nbkc. Now thats a sweet deal! Enjoy 4 weeks of paid time off, 12 paid holidays, and 8 paid volunteer hours per year Spend time bonding with your family with paid parental leave options Take advantage of our awesome wellness programs which includes our wellness@nbkc account and our on-site gym facilities
Working Here
Flexible work options to allow you to do your job and live your life (Work-Life Integration for the win!) Enjoy anniversary awards for your 3- and 5-year anniversaries (Thats serious cash money towards your retirement account, student loan refinancing or your HSA). Take a 4-week paid sabbatical for your 10-, 18-, and 25-year anniversaries
Great Company Culture
We were recognized as THE best place to work in 2021 by the Kansas City Business Journal and have ranked in the top three every year since 2017! We also won a Glassdoor Top-Rated CEO Award, are Health KC Platinum certified, and were nominated as one of KCBJs coolest office spaces in town.
Our customers love us too. We know that our 5-star reviews are a direct result of our employees feeling supported, valued, and invested in everything they do at nbkc.
Were pretty proud to work here and we know you will be too!
Join us to find out!
nbkc bank is an Equal Opportunity-Affirmative Action Employer Minority/Female / Disability / Veteran / Gender Identity / Sexual Orientation
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Other Industries
Banking Referrals increase your chances of interviewing at nbkc bank by 2x Get notified about new Customer Experience Specialist jobs in
Kansas City, MO . Automotive Customer Experience Specialist
Overland Park, KS $65,000.00-$65,000.00 4 months ago FEMA Region VII Multiple Disasters Support Administrative Support Specialist (BENCH SUPPORT ONLY,NO CURRENT OPENINGS)
Field Product Guide (Part-Time) - For Future Consideration
Kansas City Metropolitan Area $36.00-$40.00 2 days ago Kansas City Metropolitan Area $35.00-$40.00 1 day ago Bilingual Customer Experience Specialist
Kansas City, MO $13.75-$16.01 43 minutes ago Technical Specialist - Environmental/Lab Pack
Kansas City Metropolitan Area 3 weeks ago IT Experience and Communications Specialist
FEMA Region VII Multiple Disasters Support Project Manager and Construction Manager (BENCH SUPPORT ONLY,NO CURRENT OPENINGS)
FEMA Region VII Multiple Disasters Support Project Manager and Construction Manager (BENCH SUPPORT ONLY,NO CURRENT OPENINGS)
Consultant, Field Underwriter - Small Commercial (KS/MO)
Kansas City Metropolitan Area $85,000.00-$105,000.00 3 weeks ago Kansas City Metropolitan Area 2 weeks ago Overland Park, KS $12.00-$14.00 1 week ago Underwriting Consultant - Nat'l Acct Primary - Loss Sensitive
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr