Minnesota Careers
Quality Management Unit Supervisor / Human Services Supervisor 3
Minnesota Careers, Saint Paul, Minnesota, United States, 55130
When
all
employees are embraced, respected and heard, we will build a collaborative, equitable, inclusive and anti-racist culture where everyone thrives.
Job Details
Working Title: Quality Management Unit Supervisor Job Class: Human Services Supervisor 3 Agency: Human Services Dept
Job ID : 88677 Location : St. Paul Telework Eligible : Yes Full/Part Time : Full-Time Regular/Temporary : Unlimited Who May Apply : Open to all qualified job seekers Date Posted : 09/04/2025 Closing Date : 09/17/2025 Hiring Agency/Seniority Unit : Human Services Dept / DHS Central Office MMA Division/Unit : Department of Human Services (DHS)/ Office of Inspector General (OIG) Bkgrnd Studies Sys Compl Work Shift/Work Hours : Day Shift / 8:00 a.m. - 4:30 p.m. Days of Work : Monday - Friday Travel Required : No Salary Range:
$37.60 - $54.16 / hourly; $78,508 - $113,086 / annually Classified Status : Classified Bargaining Unit/Union : 216 - Middle Management Association/MMA FLSA Status : Exempt - Executive Designated in Connect 700 Program for Applicants with Disabilities : Yes The Department of Human Services (DHS) is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.
The work you'll do is more than just a job.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
Job Summary
*This position is eligible for
telework
for applicants who reside in Minnesota
or in a bordering state, with supervisory approval and satisfactory performance. If you live in a state bordering Minnesota, you must live within 50 miles or less from the primary work location to be eligible for telework.
The Background Studies Division (BGS) in the Office of Inspector General (OIG) is seeking a Quality Management Unit Supervisor to join our Compliance and Quality Management (CQM) area. The Quality Management (QM) Unit is responsible for planning, developing, and implementing quality assurance, control, and improvement initiatives and coordinating quality activities for all facets of DHS' statewide background study system. As QM Unit Supervisor, you will provide consultation and monitoring for quality standards planning related to compliance with state and federal background study laws that traverse publicly funded health and human services programs/providers.
The QM Unit Supervisor serves as a major contributor to the division. This position will direct supervision of professional employees, have a substantial role in developing and coordinating the BGS quality management system and projects, and will perform cross-functional work across divisions in the OIG and with DHS programs to ensure enterprise-wide processes and systems conform with state, and federal laws, rules, and regulations . This position will interact with employees at all levels within the Background Studies (BGS) division, Office of Inspector General (OIG), and Department of Human Services (DHS).
Responsibilities include:
Determine and implement the workplan, organization structure, objectives, priorities, and policies of the QM Unit to define and guide how the quality program's capabilities will be developed, implemented, and maintained in support of the division and for all aspects of DHS' statewide background study system. Oversee and facilitate the development and design of BGS' quality management system and quality standards planning Advise BGS business areas and key partners to strengthen the culture of quality, advising on the available quality management resources to support their immediate and ongoing operational needs. Collaborate with the BGS Compliance Management Unit Supervisor to coordinate internal audit reviews, analyze data, and direct the division's policies and procedures related to quality assurance, control, and improvement Serve as technical expert and advisor on all matters related to the effective use of the quality program's data and analysis tools to ensure that BGS priorities are met in the most efficient and effective manner. Develop and maintain collaborative, professional relationships with internal and external stakeholders that supports BGS to accomplish and achieve its goals and objectives. Qualifications
Minimum Qualifications
**To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.**
Demonstrated leadership experience*
*Leadership experience can include:
Experience as a supervisor, lead worker, team lead, project lead; Completion of a State of Minnesota leadership program (e.g. ELI, L4); A paid/unpaid position leading a program or chairing a committee (e.g. ERG) - experience must include: o 1+ year of experience identifying issues, goals and strategic actions
o 100+ hours per year time commitment
AND
Four (4) years of experienceworking with quality management methods, program monitoring, and/or complex auditing techniques.
Experience must demonstrate the following:
Knowledge of the intersection of quality management standards and government program compliance. Experience with automation and performance testing methods or tools. Data literacy skills, including ability to analyze information needs and initiate comprehensive data collection. Experience working with government processes; including federal-state-county connections, system/business infrastructure design concepts, and/or program accountability methods. Preferred Qualifications
Bachelor's degree or higher in business, public administration, or other related field. Knowledge of:
Office of Inspector General (OIG) - regulatory and compliance role, functions, and relationship to Department of Human Services ( DHS). Human Services Background Studies Act, MN Statutes, Chapter 245C. Background study system; or the NETStudy2.0 system and other office technologies, applications and functionality. DHS background study processes and workflows. State and federal laws and rules pertaining to conducting background studies on persons providing direct contact services in programs licensed or regulated by the DHS, DCYF, or the Minnesota Department of Health.
Certification in Criminal Justice Information System (CJIS) Security Awareness. Any certification in Quality Management Systems (QMS) Any certification in Business Process Improvement (e.g., Lean/Six Sigma, BPM, CBAP, CQI, etc.) Ability to quickly learn and apply complex information. Comprehensive knowledge of legislation, rule, policy, procedure, and intent governing health and human service programs. Experience building constructive relationships across business areas and working in a collaborative environment. Ability to communicate clearly, effectively, and persuasively in writing, at meetings, and in public speaking. Variety of experiences working effectively with others from different backgrounds and cultures. Additional Requirements
This position requires successful completion of the following:
It is the policy of the Department of Human Services that the individual selected for this position successfully complete a background investigation prior to employment, including the following components:
Criminal background check Reference check Fingerprinting check (MNJIS/CJIS) Complete the Criminal Justice Information System (CJIS) Security Awareness training within 3-business days from the start of employment; and successfully obtain/retain CJIS certification annually.
Application Details
How to Apply
Select "Apply for Job" at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us . For additional information about the application process, go to http://www.mn.gov/careers .
Contact
If you have questions about the position, contact Katharine Bigg at katharine.bigg@state.mn.us .
To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Carolyn Rice at carolyn.rice@state.mn.us .
If you are an individual with a disability and need an ADA accommodation for an interview, you may contact the Department of Human Services' ADA Coordinator at 651-431-4945 or DEPARTMENT OF HUMAN SERVICES_ADA@state.mn.us for assistance.
About Human Services Dept
WE MAKE A DIFFERENCE! The Minnesota Department of Human Services impacts the lives of 1.7 million people every year, helping them meet their basic needs so they can achieve their highest potential.
Working together to improve the state we love.
What do Minnesota's State employees have in common?
A sense of purpose in their work Connection with their coworkers and communities Opportunities for personal and professional growth Benefits
As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.
Your benefits may include:
Paid vacation and sick leave 12 paid holidays each year Low-cost medical, dental, vision, and prescription drug plans
Fertility care, including IVF Diabetes care Dental and orthodontic care for adults and children
6 weeks paid leave for parents of newborn or newly adopted children Pension plan that provides income when you retire (after working at least three years) Employer paid life insurance to provide support for your family in the event of death Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury Tax-free expense accounts for health, dental, and dependent care Resources that provide support and promote physical, emotional, social, and financial well-being Support to help you reach your career goals:
Training, classes, and professional development Tuition reimbursement Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov ) Employee Assistance Program (EAP) for work/life support:
A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care
Programs, resources and benefits eligibility varies
based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.
EQUAL OPPORTUNITY EMPLOYERS
Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.
APPLICANTS WITH DISABILITIES
Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.
all
employees are embraced, respected and heard, we will build a collaborative, equitable, inclusive and anti-racist culture where everyone thrives.
Job Details
Working Title: Quality Management Unit Supervisor Job Class: Human Services Supervisor 3 Agency: Human Services Dept
Job ID : 88677 Location : St. Paul Telework Eligible : Yes Full/Part Time : Full-Time Regular/Temporary : Unlimited Who May Apply : Open to all qualified job seekers Date Posted : 09/04/2025 Closing Date : 09/17/2025 Hiring Agency/Seniority Unit : Human Services Dept / DHS Central Office MMA Division/Unit : Department of Human Services (DHS)/ Office of Inspector General (OIG) Bkgrnd Studies Sys Compl Work Shift/Work Hours : Day Shift / 8:00 a.m. - 4:30 p.m. Days of Work : Monday - Friday Travel Required : No Salary Range:
$37.60 - $54.16 / hourly; $78,508 - $113,086 / annually Classified Status : Classified Bargaining Unit/Union : 216 - Middle Management Association/MMA FLSA Status : Exempt - Executive Designated in Connect 700 Program for Applicants with Disabilities : Yes The Department of Human Services (DHS) is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.
The work you'll do is more than just a job.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
Job Summary
*This position is eligible for
telework
for applicants who reside in Minnesota
or in a bordering state, with supervisory approval and satisfactory performance. If you live in a state bordering Minnesota, you must live within 50 miles or less from the primary work location to be eligible for telework.
The Background Studies Division (BGS) in the Office of Inspector General (OIG) is seeking a Quality Management Unit Supervisor to join our Compliance and Quality Management (CQM) area. The Quality Management (QM) Unit is responsible for planning, developing, and implementing quality assurance, control, and improvement initiatives and coordinating quality activities for all facets of DHS' statewide background study system. As QM Unit Supervisor, you will provide consultation and monitoring for quality standards planning related to compliance with state and federal background study laws that traverse publicly funded health and human services programs/providers.
The QM Unit Supervisor serves as a major contributor to the division. This position will direct supervision of professional employees, have a substantial role in developing and coordinating the BGS quality management system and projects, and will perform cross-functional work across divisions in the OIG and with DHS programs to ensure enterprise-wide processes and systems conform with state, and federal laws, rules, and regulations . This position will interact with employees at all levels within the Background Studies (BGS) division, Office of Inspector General (OIG), and Department of Human Services (DHS).
Responsibilities include:
Determine and implement the workplan, organization structure, objectives, priorities, and policies of the QM Unit to define and guide how the quality program's capabilities will be developed, implemented, and maintained in support of the division and for all aspects of DHS' statewide background study system. Oversee and facilitate the development and design of BGS' quality management system and quality standards planning Advise BGS business areas and key partners to strengthen the culture of quality, advising on the available quality management resources to support their immediate and ongoing operational needs. Collaborate with the BGS Compliance Management Unit Supervisor to coordinate internal audit reviews, analyze data, and direct the division's policies and procedures related to quality assurance, control, and improvement Serve as technical expert and advisor on all matters related to the effective use of the quality program's data and analysis tools to ensure that BGS priorities are met in the most efficient and effective manner. Develop and maintain collaborative, professional relationships with internal and external stakeholders that supports BGS to accomplish and achieve its goals and objectives. Qualifications
Minimum Qualifications
**To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.**
Demonstrated leadership experience*
*Leadership experience can include:
Experience as a supervisor, lead worker, team lead, project lead; Completion of a State of Minnesota leadership program (e.g. ELI, L4); A paid/unpaid position leading a program or chairing a committee (e.g. ERG) - experience must include: o 1+ year of experience identifying issues, goals and strategic actions
o 100+ hours per year time commitment
AND
Four (4) years of experienceworking with quality management methods, program monitoring, and/or complex auditing techniques.
Experience must demonstrate the following:
Knowledge of the intersection of quality management standards and government program compliance. Experience with automation and performance testing methods or tools. Data literacy skills, including ability to analyze information needs and initiate comprehensive data collection. Experience working with government processes; including federal-state-county connections, system/business infrastructure design concepts, and/or program accountability methods. Preferred Qualifications
Bachelor's degree or higher in business, public administration, or other related field. Knowledge of:
Office of Inspector General (OIG) - regulatory and compliance role, functions, and relationship to Department of Human Services ( DHS). Human Services Background Studies Act, MN Statutes, Chapter 245C. Background study system; or the NETStudy2.0 system and other office technologies, applications and functionality. DHS background study processes and workflows. State and federal laws and rules pertaining to conducting background studies on persons providing direct contact services in programs licensed or regulated by the DHS, DCYF, or the Minnesota Department of Health.
Certification in Criminal Justice Information System (CJIS) Security Awareness. Any certification in Quality Management Systems (QMS) Any certification in Business Process Improvement (e.g., Lean/Six Sigma, BPM, CBAP, CQI, etc.) Ability to quickly learn and apply complex information. Comprehensive knowledge of legislation, rule, policy, procedure, and intent governing health and human service programs. Experience building constructive relationships across business areas and working in a collaborative environment. Ability to communicate clearly, effectively, and persuasively in writing, at meetings, and in public speaking. Variety of experiences working effectively with others from different backgrounds and cultures. Additional Requirements
This position requires successful completion of the following:
It is the policy of the Department of Human Services that the individual selected for this position successfully complete a background investigation prior to employment, including the following components:
Criminal background check Reference check Fingerprinting check (MNJIS/CJIS) Complete the Criminal Justice Information System (CJIS) Security Awareness training within 3-business days from the start of employment; and successfully obtain/retain CJIS certification annually.
Application Details
How to Apply
Select "Apply for Job" at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us . For additional information about the application process, go to http://www.mn.gov/careers .
Contact
If you have questions about the position, contact Katharine Bigg at katharine.bigg@state.mn.us .
To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Carolyn Rice at carolyn.rice@state.mn.us .
If you are an individual with a disability and need an ADA accommodation for an interview, you may contact the Department of Human Services' ADA Coordinator at 651-431-4945 or DEPARTMENT OF HUMAN SERVICES_ADA@state.mn.us for assistance.
About Human Services Dept
WE MAKE A DIFFERENCE! The Minnesota Department of Human Services impacts the lives of 1.7 million people every year, helping them meet their basic needs so they can achieve their highest potential.
Working together to improve the state we love.
What do Minnesota's State employees have in common?
A sense of purpose in their work Connection with their coworkers and communities Opportunities for personal and professional growth Benefits
As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.
Your benefits may include:
Paid vacation and sick leave 12 paid holidays each year Low-cost medical, dental, vision, and prescription drug plans
Fertility care, including IVF Diabetes care Dental and orthodontic care for adults and children
6 weeks paid leave for parents of newborn or newly adopted children Pension plan that provides income when you retire (after working at least three years) Employer paid life insurance to provide support for your family in the event of death Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury Tax-free expense accounts for health, dental, and dependent care Resources that provide support and promote physical, emotional, social, and financial well-being Support to help you reach your career goals:
Training, classes, and professional development Tuition reimbursement Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov ) Employee Assistance Program (EAP) for work/life support:
A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care
Programs, resources and benefits eligibility varies
based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.
EQUAL OPPORTUNITY EMPLOYERS
Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.
APPLICANTS WITH DISABILITIES
Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.