Satair Group
Overview
Airbus is an Equal Opportunity Employer. If you require assistance or an accommodation to complete your application, please contact us at USCareers@airbus.com Notice: Know Your Rights: Workplace Discrimination is Illegal Notice: Pay Transparency Nondiscrimination (English) Aviso: Transparencia en el Pago No Discriminacion(Spanish) Satair
is looking for a
Customer Resolution Specialist
to join our
AOG
department based in
Herndon, VA . The Aircraft on Ground (AOG) Customer Resolution Specialist (CRS) is responsible for reviewing, validating, coordinating resources, and collaborating with internal and external stakeholders to expedite and achieve order fulfillment of AOG purchase orders, inquiries, and all customer communications related to the status and processing of purchase orders, customer inquiries and shipment status. Meet the team: As part of a multifunctional environment team, you will collaborate with Supply Chain, Product Management, Transportation & Logistics, and the Airbus Manufacturing and Engineering Teams to identify and drive solutions which allow customers to effectively manage their aircraft fleet and operations. Your working environment: The Washington, D.C. metro area is home to multiple Airbus offices. In our nation's capital you will find the Airbus Experience Center, a collection of interactive, multimedia exhibitions highlighting the extensive role the company plays in the aviation, aerospace and defense industries in the U.S. and around the world. Your benefits: Financial Rewards:
Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (ESOP). Work/Life Balance:
Paid time off including personal time, holidays and a generous paid parental leave program. Health & Welfare:
Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (EAP) and other supplemental benefit coverages. Individual Development:
Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on employability, certifications, career path, and mobility opportunities. Your challenges: Receive, process and manage AOG customer orders in CRM tool and ERP system Analyze order upon receipt and validate order urgency and prioritization Provide feedback and reporting to the Supplier Management group on supplier performance Communicate with customers via phone and CRM tool (Freshdesk) to provide status for AOG orders Build rapport with customers to establish relationships and trust Coordinate handoff meetings with AOG Team Members at end of each shift; lead daily AOG meetings with Airbus Engineering, Quality and Supply Chain Teams to provide status on all open AOG orders and drive resolution Your boarding pass: 3+ years of customer service experience in a fast-paced environment Experience in the aviation industry or military support environment, either technical, logistics or supply chain preferred This department operates on a 24/7/365 schedule in 3 shifts; employees rotate through all 3 shifts on a regular schedule (4 or 8 weeks). Must be willing and able to support this work schedule Able to work in the US without a current or future need for visa sponsorship Physical Requirements Onsite or remote: Hybrid Vision: able to see and read computer screen and other electronic equipment; able to read documents, reports and engineering drawings Hearing: able to hear and participate in conversations in person and via teleconference or phone; able to hear safety warnings or alarms Speaking: able to speak in conversations and meetings, deliver information and participate in communications Equipment Operation: able to operate office equipment and some production tools Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs Lifting: able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs Pushing / Pulling: able to push and pull small office furniture and some equipment Sitting: able to sit for long periods in meetings, working on computer Squatting / Kneeling: able to squat or kneel to retrieve or replace items on low shelving Standing: able to stand for discussions in offices or on production floor Travel: able to travel independently and at short notice Walking: able to walk through office and production areas including uneven surfaces Personal Protective Equipment: PPE includes safety shoes, safety glasses, hearing protection, respirators/masks, and/or protective gloves as required Administrative position PPE: Steel-toed shoes required for shop floor visits; hearing/eye protection may also be required Not a 100% match? Airbus supports your personal growth with customized development solutions. Take your career to a new level and apply online now! A full job description will be provided to candidates who progress to interview stage or upon request. This job requires awareness of potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. Company:
Satair USA, Inc. Employment Type:
US - Direct Hire Experience Level:
Entry Level Remote Type:
On-site Job Family:
Material Support & services Job Posting End Date: 09.19.2025 Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. Airbus complies with applicable state and local laws governing nondiscrimination in employment. Airbus does not sponsor visas for US positions unless specified. This position description does not constitute a contract of employment. By submitting your CV or application you consent to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. Airbus is committed to workforce diversity and an inclusive working environment. We welcome all applications irrespective of background. For reporting impersonation, please email emsom@airbus.com. #J-18808-Ljbffr
Airbus is an Equal Opportunity Employer. If you require assistance or an accommodation to complete your application, please contact us at USCareers@airbus.com Notice: Know Your Rights: Workplace Discrimination is Illegal Notice: Pay Transparency Nondiscrimination (English) Aviso: Transparencia en el Pago No Discriminacion(Spanish) Satair
is looking for a
Customer Resolution Specialist
to join our
AOG
department based in
Herndon, VA . The Aircraft on Ground (AOG) Customer Resolution Specialist (CRS) is responsible for reviewing, validating, coordinating resources, and collaborating with internal and external stakeholders to expedite and achieve order fulfillment of AOG purchase orders, inquiries, and all customer communications related to the status and processing of purchase orders, customer inquiries and shipment status. Meet the team: As part of a multifunctional environment team, you will collaborate with Supply Chain, Product Management, Transportation & Logistics, and the Airbus Manufacturing and Engineering Teams to identify and drive solutions which allow customers to effectively manage their aircraft fleet and operations. Your working environment: The Washington, D.C. metro area is home to multiple Airbus offices. In our nation's capital you will find the Airbus Experience Center, a collection of interactive, multimedia exhibitions highlighting the extensive role the company plays in the aviation, aerospace and defense industries in the U.S. and around the world. Your benefits: Financial Rewards:
Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (ESOP). Work/Life Balance:
Paid time off including personal time, holidays and a generous paid parental leave program. Health & Welfare:
Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (EAP) and other supplemental benefit coverages. Individual Development:
Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on employability, certifications, career path, and mobility opportunities. Your challenges: Receive, process and manage AOG customer orders in CRM tool and ERP system Analyze order upon receipt and validate order urgency and prioritization Provide feedback and reporting to the Supplier Management group on supplier performance Communicate with customers via phone and CRM tool (Freshdesk) to provide status for AOG orders Build rapport with customers to establish relationships and trust Coordinate handoff meetings with AOG Team Members at end of each shift; lead daily AOG meetings with Airbus Engineering, Quality and Supply Chain Teams to provide status on all open AOG orders and drive resolution Your boarding pass: 3+ years of customer service experience in a fast-paced environment Experience in the aviation industry or military support environment, either technical, logistics or supply chain preferred This department operates on a 24/7/365 schedule in 3 shifts; employees rotate through all 3 shifts on a regular schedule (4 or 8 weeks). Must be willing and able to support this work schedule Able to work in the US without a current or future need for visa sponsorship Physical Requirements Onsite or remote: Hybrid Vision: able to see and read computer screen and other electronic equipment; able to read documents, reports and engineering drawings Hearing: able to hear and participate in conversations in person and via teleconference or phone; able to hear safety warnings or alarms Speaking: able to speak in conversations and meetings, deliver information and participate in communications Equipment Operation: able to operate office equipment and some production tools Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs Lifting: able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs Pushing / Pulling: able to push and pull small office furniture and some equipment Sitting: able to sit for long periods in meetings, working on computer Squatting / Kneeling: able to squat or kneel to retrieve or replace items on low shelving Standing: able to stand for discussions in offices or on production floor Travel: able to travel independently and at short notice Walking: able to walk through office and production areas including uneven surfaces Personal Protective Equipment: PPE includes safety shoes, safety glasses, hearing protection, respirators/masks, and/or protective gloves as required Administrative position PPE: Steel-toed shoes required for shop floor visits; hearing/eye protection may also be required Not a 100% match? Airbus supports your personal growth with customized development solutions. Take your career to a new level and apply online now! A full job description will be provided to candidates who progress to interview stage or upon request. This job requires awareness of potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. Company:
Satair USA, Inc. Employment Type:
US - Direct Hire Experience Level:
Entry Level Remote Type:
On-site Job Family:
Material Support & services Job Posting End Date: 09.19.2025 Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. Airbus complies with applicable state and local laws governing nondiscrimination in employment. Airbus does not sponsor visas for US positions unless specified. This position description does not constitute a contract of employment. By submitting your CV or application you consent to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. Airbus is committed to workforce diversity and an inclusive working environment. We welcome all applications irrespective of background. For reporting impersonation, please email emsom@airbus.com. #J-18808-Ljbffr