First Coast Security Services, Inc.
Cluster Account Manager - Unarmed Security
First Coast Security Services, Inc., Sparks, Nevada, United States, 89494
Job Details
The Account Manager is accountable for the day-to-day operations of an assigned contract or account. Including training, disciplinary action and suspensions, coaching, correct payroll, and scheduling. They build and maintain the relationship with the assigned client or customer of their account.
PRIMARY DUTIES AND RESPONSIBILITIES:
This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.
Ensure all required reporting and contract compliance requirements are met Assure regular communication of issues or concerns with client Handle any escalated security issues or emergency situations appropriately Communicate staffing needs to the assigned recruiter and Regional Director of Operations Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, training, evaluations and recognition) Effectively communicate with all assigned FCS personnel for life of tenure. This includes introduction and training from hire to communicating performance concerns that lead to suspension and termination Assure that employee grievances are heard and resolved (with help from HR team) and that personnel files are updated accurately and timely (change of status forms, employee rosters) Assures communication of policies, company announcements and job openings is received and understood by all personnel Meet all contractual scheduled hours with a minimum of unbilled overtime Coordinate and conduct OTJ site specific training Ensure employees understand, read and know how to locate post assigned orders Manage uniforms, equipment and vehicles assigned to account Take a proactive approach in communicating with client and meeting their needs. Listen to issues, provide expertise and possible solutions. Ensure overall satisfaction Utilize WinTeam for scheduling, billing and to produce reports (Scheduling Activity, invoice aging, compliance) Performs separation and termination processes of all assigned personnel Enforce FCS polices and procedures outlined in handbook and policy manual Create, maintain, and enhance a positive work environment Understand and communicate the FCS mission and embed it in site culture Attend all scheduled meetings for additional training and updates provided by Sr Leadership Provide timely and specific coaching and recognition KNOWLEDGE, SKILLS, AND ABILITIES:
MINIMUM REQUIREMENTS:
Education: 4 year degree in criminal justice, business administration or related field
Experience: Previous contract security, military or law enforcement
Outstanding interpersonal and communications skills
Ability to work in a team environment
Ability to manage multiple priorities, complex situations, a diverse work team and client expectations
MACHINES, TOOLS, EQUIPMENT AND SOFTWARE USED:
Previous experience in surveillance and or CCTV preferred but not required
Ability to use cellular devise for reporting
Power Point
Word Microsoft Suite
Excel
WORK ENVIRONMENT:
May be exposed to stressful situations, such as challenging individuals who are in or approaching unauthorized areas
May be required to work
Education Requirements
Associates Degree High School Diploma or GED Bachelors Degree Additional Information / Benefits
401K/403b Plan Short Term Disability Dental Insurance Paid Vacation Long Term Disability Vision Insurance Medical Insurance Life Insurance
The Account Manager is accountable for the day-to-day operations of an assigned contract or account. Including training, disciplinary action and suspensions, coaching, correct payroll, and scheduling. They build and maintain the relationship with the assigned client or customer of their account.
PRIMARY DUTIES AND RESPONSIBILITIES:
This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.
Ensure all required reporting and contract compliance requirements are met Assure regular communication of issues or concerns with client Handle any escalated security issues or emergency situations appropriately Communicate staffing needs to the assigned recruiter and Regional Director of Operations Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, training, evaluations and recognition) Effectively communicate with all assigned FCS personnel for life of tenure. This includes introduction and training from hire to communicating performance concerns that lead to suspension and termination Assure that employee grievances are heard and resolved (with help from HR team) and that personnel files are updated accurately and timely (change of status forms, employee rosters) Assures communication of policies, company announcements and job openings is received and understood by all personnel Meet all contractual scheduled hours with a minimum of unbilled overtime Coordinate and conduct OTJ site specific training Ensure employees understand, read and know how to locate post assigned orders Manage uniforms, equipment and vehicles assigned to account Take a proactive approach in communicating with client and meeting their needs. Listen to issues, provide expertise and possible solutions. Ensure overall satisfaction Utilize WinTeam for scheduling, billing and to produce reports (Scheduling Activity, invoice aging, compliance) Performs separation and termination processes of all assigned personnel Enforce FCS polices and procedures outlined in handbook and policy manual Create, maintain, and enhance a positive work environment Understand and communicate the FCS mission and embed it in site culture Attend all scheduled meetings for additional training and updates provided by Sr Leadership Provide timely and specific coaching and recognition KNOWLEDGE, SKILLS, AND ABILITIES:
MINIMUM REQUIREMENTS:
Education: 4 year degree in criminal justice, business administration or related field
Experience: Previous contract security, military or law enforcement
Outstanding interpersonal and communications skills
Ability to work in a team environment
Ability to manage multiple priorities, complex situations, a diverse work team and client expectations
MACHINES, TOOLS, EQUIPMENT AND SOFTWARE USED:
Previous experience in surveillance and or CCTV preferred but not required
Ability to use cellular devise for reporting
Power Point
Word Microsoft Suite
Excel
WORK ENVIRONMENT:
May be exposed to stressful situations, such as challenging individuals who are in or approaching unauthorized areas
May be required to work
Education Requirements
Associates Degree High School Diploma or GED Bachelors Degree Additional Information / Benefits
401K/403b Plan Short Term Disability Dental Insurance Paid Vacation Long Term Disability Vision Insurance Medical Insurance Life Insurance