Hannaford Supermarkets
FT Customer Service Leader
Hannaford Supermarkets, West Sand Lake, New York, United States, 12196
Overview
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FT Customer Service Leader
role at
Hannaford Supermarkets . Category/Area of Expertise: Retail Operations Job Requisition: 453458_external_USA-NY-West-Sand-Lake Address: USA-NY-West Sand Lake-Route 43 & 150 Store Code: Store 08236 Front End (5151674) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine in 1883 and remains connected to those roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program to celebrate local foods, local traditions, local jobs, and sustainable sourcing. Hannaford is the first major supermarket in the United States to document that all its seafood products were sustainably harvested. Duties And Responsibilities
Observe and follow all company policies and established procedures. Maintain a neat, well-groomed personal appearance and follow company policy. Assign fixed activities to front end and service desk/kiosk associates during idle periods as outlined on the Service Leader Assignment Sheets. Assist in special projects and perform other functions as assigned by supervision. Support and comply with all company safety standards. Communicate any needed equipment repairs or maintenance. Keep work area free from debris and hazards. Observe security standards by staying alert and reporting abnormal behavior to the manager or security. Secure front-end change drawer when unattended; protect company assets at all times. Maintain general housekeeping and sanitation standards in compliance with store policy and health regulations. Frequently perform cashier and/or bagging functions; frequent service desk/kiosk and, if trained, bookkeeper functions. Perform all other duties as assigned. Qualifications
Effective communication and customer service skills. Must meet minimum age requirements to perform specific job functions (18 years of age). Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job. Demonstrated ability to perform the technical requirements of cashier and service desk/kiosk. Prerequisite Training
Service Desk/Kiosk Stores: Completed Cashier/Service Associate and Service Desk/Kiosk training packets. Non-Service Desk/Kiosk Stores: Completed Cashier (non-service desk/kiosk) training packet. Physical Requirements
Perform repetitive hand and arm motions while standing/walking the majority of the shift. Bend and lift products weighing up to 15 pounds continuously, 25 pounds frequently and 50 pounds on occasion. Push or pull up to 75 pounds on occasion. Work in and out of inclement weather when necessary. Gather up to five shopping carts and push them to designated areas. Handle substances associated with cleaning materials, packaging, produce, plants, and cleaners. Have sufficient visual acuity to check identification cards, checks, invoices and other documents. Preferred Requirements
Promote customer goodwill by providing high standards of service and resolving issues quickly and courteously. Maintain effective work schedules for front-end and service desk/kiosk staff to meet traffic and minimize inconvenience. Handle cash pickups and change orders as requested and log as required. Verify all customer IDs and policies regarding checks and sale of tobacco/alcoholic beverages. Provide customers and associates with hassle-free refunds while applying guarantees. Supervise front-end and service desk/kiosk staff as assigned by the Manager of Customer Service. Treat all associates with fairness and respect; provide recognition and constructive counseling when necessary. Must be able to meet physical requirements of the position, with or without reasonable accommodations. Salary range is between $17.35 - $24.75 hourly. Equal Opportunity
Hannaford provides equal opportunity in employment to all associates and applicants without regard to race, religion, color, sex (including pregnancy and related conditions), age, veteran status, national origin, sexual orientation, gender identity and expression, disability, or any other characteristic protected by law. Seniority level
Entry level Employment type
Full-time Job function
Other Industries
Retail and Retail Groceries
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Join to apply for the
FT Customer Service Leader
role at
Hannaford Supermarkets . Category/Area of Expertise: Retail Operations Job Requisition: 453458_external_USA-NY-West-Sand-Lake Address: USA-NY-West Sand Lake-Route 43 & 150 Store Code: Store 08236 Front End (5151674) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine in 1883 and remains connected to those roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program to celebrate local foods, local traditions, local jobs, and sustainable sourcing. Hannaford is the first major supermarket in the United States to document that all its seafood products were sustainably harvested. Duties And Responsibilities
Observe and follow all company policies and established procedures. Maintain a neat, well-groomed personal appearance and follow company policy. Assign fixed activities to front end and service desk/kiosk associates during idle periods as outlined on the Service Leader Assignment Sheets. Assist in special projects and perform other functions as assigned by supervision. Support and comply with all company safety standards. Communicate any needed equipment repairs or maintenance. Keep work area free from debris and hazards. Observe security standards by staying alert and reporting abnormal behavior to the manager or security. Secure front-end change drawer when unattended; protect company assets at all times. Maintain general housekeeping and sanitation standards in compliance with store policy and health regulations. Frequently perform cashier and/or bagging functions; frequent service desk/kiosk and, if trained, bookkeeper functions. Perform all other duties as assigned. Qualifications
Effective communication and customer service skills. Must meet minimum age requirements to perform specific job functions (18 years of age). Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job. Demonstrated ability to perform the technical requirements of cashier and service desk/kiosk. Prerequisite Training
Service Desk/Kiosk Stores: Completed Cashier/Service Associate and Service Desk/Kiosk training packets. Non-Service Desk/Kiosk Stores: Completed Cashier (non-service desk/kiosk) training packet. Physical Requirements
Perform repetitive hand and arm motions while standing/walking the majority of the shift. Bend and lift products weighing up to 15 pounds continuously, 25 pounds frequently and 50 pounds on occasion. Push or pull up to 75 pounds on occasion. Work in and out of inclement weather when necessary. Gather up to five shopping carts and push them to designated areas. Handle substances associated with cleaning materials, packaging, produce, plants, and cleaners. Have sufficient visual acuity to check identification cards, checks, invoices and other documents. Preferred Requirements
Promote customer goodwill by providing high standards of service and resolving issues quickly and courteously. Maintain effective work schedules for front-end and service desk/kiosk staff to meet traffic and minimize inconvenience. Handle cash pickups and change orders as requested and log as required. Verify all customer IDs and policies regarding checks and sale of tobacco/alcoholic beverages. Provide customers and associates with hassle-free refunds while applying guarantees. Supervise front-end and service desk/kiosk staff as assigned by the Manager of Customer Service. Treat all associates with fairness and respect; provide recognition and constructive counseling when necessary. Must be able to meet physical requirements of the position, with or without reasonable accommodations. Salary range is between $17.35 - $24.75 hourly. Equal Opportunity
Hannaford provides equal opportunity in employment to all associates and applicants without regard to race, religion, color, sex (including pregnancy and related conditions), age, veteran status, national origin, sexual orientation, gender identity and expression, disability, or any other characteristic protected by law. Seniority level
Entry level Employment type
Full-time Job function
Other Industries
Retail and Retail Groceries
#J-18808-Ljbffr