A.P. Moller - Maersk
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Senior Customer Experience Consultant
role at
A.P. Moller - Maersk 3 days ago Be among the first 25 applicants Join to apply for the
Senior Customer Experience Consultant
role at
A.P. Moller - Maersk Get AI-powered advice on this job and more exclusive features. The role of the Senior Customer Experience Partner is to take full responsibility for the customer experience by managing the end-to-end shipment cycle for customers with high volume or complexity in compliance with all company procedures and regulatory requirements. In this role, the candidate is to provide industry leading customer care to increase customer satisfaction and continuously improve the customer experience.
In addition, the Sr. Customer Experience Partner will support the Customer Service managers with projects and data analytics and will actively support the development of junior Customer Experience Partners to upscale the teams and ensure sustainability.
Ensure smooth execution of the whole shipment lifecycle by working closely with customers, vendors, and internal support groups to achieve customer satisfaction goals through proactive and/or reactive issue resolution ownership. Manage accounts with high business impact in terms of volume and/or revenue and high complexity. Utilize trends to monitor agreed service levels, such as contracted transit milestones and/or transit times. Actively prevent service failures and collaborate with stakeholders to implement countermeasures when necessary. Provide customized data solutions to maintain customers cargo performance scorecards. Identify the root cause when targets are not met and implement solutions by working closely with stakeholders. Build rapport with and manage vendor performance related to customers cargo to ensure timely cargo delivery. Understand and be familiar with KPIs and act in line with set targets. Drive continuous improvements to remove waste and lower costs for both internal and external stakeholders. Support the Customer Service Manager with projects, data analytics and other initiatives that positively impacts the customer experience. Actively contribute to the development of junior Customer Experience Partners to upscale the team and ensure sustainability. Always perform in a manner consistent with and loyal to the A.P. Moller Maersk values. Operations (LOC) and Inland Delivery One Team Customer Service (OTCS/GSC) Sales Finance Customers Vendors
Education and Experience:
College Degree 5+ years of functional experience in the Transportation Industry Customer Service experience preferred.
Technical Skills and Competencies:
Strong Customer Centricity Excellent communication skills and interpersonal skills. Ability to multi-task and display sense of urgency. Able to build and maintain solid relationships (internal and external). Excellent organization and problem-solving skills. Conflict resolution and peruation skills. Ability to be a team player (essential). Proficient in Microsoft Suite Applications.
Company Benefits:
Medical Dental Vision 401k + Company Match Employee Assistance Program Paid Time Off Flexible Work Schedules (when possible) And more!
Pay Range:
$65,100 - $72,000
The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
Seniority level
Seniority level
Not Applicable Employment type
Employment type
Full-time Job function
Job function
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Senior Customer Experience Consultant
role at
A.P. Moller - Maersk 3 days ago Be among the first 25 applicants Join to apply for the
Senior Customer Experience Consultant
role at
A.P. Moller - Maersk Get AI-powered advice on this job and more exclusive features. The role of the Senior Customer Experience Partner is to take full responsibility for the customer experience by managing the end-to-end shipment cycle for customers with high volume or complexity in compliance with all company procedures and regulatory requirements. In this role, the candidate is to provide industry leading customer care to increase customer satisfaction and continuously improve the customer experience.
In addition, the Sr. Customer Experience Partner will support the Customer Service managers with projects and data analytics and will actively support the development of junior Customer Experience Partners to upscale the teams and ensure sustainability.
Ensure smooth execution of the whole shipment lifecycle by working closely with customers, vendors, and internal support groups to achieve customer satisfaction goals through proactive and/or reactive issue resolution ownership. Manage accounts with high business impact in terms of volume and/or revenue and high complexity. Utilize trends to monitor agreed service levels, such as contracted transit milestones and/or transit times. Actively prevent service failures and collaborate with stakeholders to implement countermeasures when necessary. Provide customized data solutions to maintain customers cargo performance scorecards. Identify the root cause when targets are not met and implement solutions by working closely with stakeholders. Build rapport with and manage vendor performance related to customers cargo to ensure timely cargo delivery. Understand and be familiar with KPIs and act in line with set targets. Drive continuous improvements to remove waste and lower costs for both internal and external stakeholders. Support the Customer Service Manager with projects, data analytics and other initiatives that positively impacts the customer experience. Actively contribute to the development of junior Customer Experience Partners to upscale the team and ensure sustainability. Always perform in a manner consistent with and loyal to the A.P. Moller Maersk values. Operations (LOC) and Inland Delivery One Team Customer Service (OTCS/GSC) Sales Finance Customers Vendors
Education and Experience:
College Degree 5+ years of functional experience in the Transportation Industry Customer Service experience preferred.
Technical Skills and Competencies:
Strong Customer Centricity Excellent communication skills and interpersonal skills. Ability to multi-task and display sense of urgency. Able to build and maintain solid relationships (internal and external). Excellent organization and problem-solving skills. Conflict resolution and peruation skills. Ability to be a team player (essential). Proficient in Microsoft Suite Applications.
Company Benefits:
Medical Dental Vision 401k + Company Match Employee Assistance Program Paid Time Off Flexible Work Schedules (when possible) And more!
Pay Range:
$65,100 - $72,000
The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
Seniority level
Seniority level
Not Applicable Employment type
Employment type
Full-time Job function
Job function
Other Industries
Transportation, Logistics, Supply Chain and Storage Referrals increase your chances of interviewing at A.P. Moller - Maersk by 2x Sign in to set job alerts for Customer Advisor roles.
New Caney, TX $36,000.00-$60,000.00 1 year ago Coffee Concierge (Customer Service Representative)
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Conroe, TX $40,000.00-$80,000.00 4 days ago Customer Service Representative - State Farm Agent Team Member
Cypress, TX $45,000.00-$60,000.00 1 month ago Customer Service Representative - State Farm Agent Team Member
Magnolia 01 Cosmetics - Customer Service Rep - Part-Time
Customer Experience Specialist-Online Messaging
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New Caney, TX $36,000.00-$75,000.00 2 years ago Customer Service Representative - HR Specialist
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Houston, TX $60,000.00-$65,000.00 2 weeks ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr