Vital Care Infusion Services
Manager, Sales Strategy & Analytics
Vital Care Infusion Services, Orlando, Florida, us, 32885
Recognized as a "Best Place to Work Modern Healthcare" - Join a team where people come first.
At Vital Care, we are committed to creating an inclusive, growth-focused environment where every voice matters.
Vital Care (www.vitalcare.com) is the premier pharmacy franchise business with franchises serving a wide range of patients, including those with chronic and acute conditions. Since 1986, our passion has been improving the lives of patients and healthcare professionals through locally-owned franchise locations across the United States. We have over 100 franchised Infusion pharmacies and clinics in 35 states, focusing on the underserved and secondary markets. We know infusion services, and we guide owners along the path of launch, growth, and successful business operations.
What we offer: Comprehensive medical, dental, and vision plans, plus flexible spending, and health savings accounts. Paid time off, personal days, and company-paid holidays. Paid Paternal Leave. Volunteerism Days off. Income protection programs include company-sponsored basic life insurance and long-term disability insurance, as well as employee-paid voluntary life, accident, critical illness, and short-term disability insurance. 401(k) matching and tuition reimbursement. Employee assistance programs include mental health, financial and legal. Rewards programs offered by our medical carrier. Professional development and growth opportunities. Employee Referral Program. Job Summary:
The Manager, Sales Strategy & Analytics, will serve as the data-driven engine behind the strategic growth and operational efficiency of the home infusion sales function within our franchisor organization. This role is highly analytical in nature, with a focus on developing, interpreting, and communicating insights that guide decision-making at both the corporate and franchise level. The Manager will oversee the collection, analysis, and reporting of sales data while ensuring the optimization of sales processes, tools, and performance metrics across the network.
The ideal candidate will have deep expertise in data analytics, forecasting, performance reporting, and sales process optimization, enabling our franchise network to achieve sustained revenue growth and deliver exceptional patient care.
Duties/Responsibilities:
Data Analytics & Sales Insights
Own all sales reporting and analytics functions, serving as the subject matter expert on data-driven decision making. Build, maintain, and enhance sales dashboards and reporting tools (CRM, BI platforms, Excel, etc.) to deliver actionable insights to corporate leadership and franchise owners. Conduct advanced analyses of sales performance, market penetration, referral conversion, and therapy mix to identify trends, risks, and opportunities. Translate data into compelling visualizations, presentations, and recommendations that drive operational and strategic decisions. Deliver predictive models and accurate sales forecasts that align with both corporate objectives and local franchise targets. Performance Management & Reporting
Track, analyze, and report on sales KPIs, including revenue, conversion rates, referral growth, IG therapy mix, and protected territory penetration. Provide detailed variance analysis, identifying underlying performance drivers and recommending corrective actions. Prepare, present, and own all reports for Strategic Reviews, including:
SNO & UOW Reviews : Provide comprehensive data packages on Sold Not Open and Under Our Watch locations. QBRs & CBRs : Develop and present detailed performance reports for Quarterly and Comprehensive Business Reviews. Board-Level MD&A : Deliver Management Discussion & Analysis narratives with KPIs, variance explanations, and strategic recommendations.
Monitor and analyze
Press Ganey patient satisfaction data
and operational quality metrics, linking them to sales outcomes and growth opportunities. Sales Strategy & Process Optimization
Collaborate with leadership to build data-informed sales strategies tailored to franchise and market needs. Standardize, refine, and automate reporting processes and workflows to reduce inefficiencies and improve consistency across the network. Evaluate and implement sales tools and technologies, ensuring data integrity and system adoption. Partner with Finance to ensure alignment of revenue reporting, forecasting, and market performance tracking. Franchisee Support & Training
Act as the analytics partner to franchise owners, helping them interpret their sales performance and identify opportunities for growth. Provide hands-on training and support for franchisees and AEs on CRM usage, reporting tools, and performance analytics. Design and deliver workshops on leveraging data for business planning, sales management, and strategic growth. Cross-Functional Collaboration
Work closely with Marketing, Operations, and Clinical leaders to ensure sales analytics align with operational capacity and patient care priorities. Serve as the key liaison between sales and corporate leadership, ensuring timely communication of insights, risks, and growth opportunities. Budget & Resource Management
Oversee the sales analytics and reporting budget, ensuring the effective allocation of resources to deliver maximum business impact. Required Skills/Abilities:
Analytical & Technical Expertise
Advanced skills in data analysis, forecasting, and visualization (Excel, Power BI/Tableau, CRM reporting, etc.). Experience leveraging CRM platforms (e.g., Trella, Salesforce, CareTend) to drive reporting and analytics. Strong knowledge of sales metrics, KPIs, and data modeling techniques. Industry & Business Acumen
Deep understanding of the home infusion/healthcare industry, including compliance, patient care, and referral dynamics. Proven ability to convert complex data into simple, actionable insights that drive both tactical and strategic outcomes. Leadership & Communication
Skilled communicator capable of presenting complex analysis to executives, franchise owners, and field sales teams. Ability to mentor and upskill others in data literacy and performance management. Detail-oriented, with strong organizational and project management skills. Education and Experience:
Bachelor's degree in Business Analytics, Data Science, Finance, Business Administration, or related field (MBA or advanced degree preferred). 7-10 years of experience in
sales operations and analytics , ideally within healthcare or home infusion. Proven track record in building sales reporting frameworks, forecasting models, and executive-level analysis. Experience in multi-location, franchise, or distributed sales organizations strongly preferred.
Be part of an organization that invests in you! We are reviewing applications for this role and will contact qualified candidates for interviews.
Vital Care Infusion Services is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status, or any other basis protected by applicable federal, state, or local law.
Vital Care Infusion Services participates in E-Verify.
This position is full-time.
At Vital Care, we are committed to creating an inclusive, growth-focused environment where every voice matters.
Vital Care (www.vitalcare.com) is the premier pharmacy franchise business with franchises serving a wide range of patients, including those with chronic and acute conditions. Since 1986, our passion has been improving the lives of patients and healthcare professionals through locally-owned franchise locations across the United States. We have over 100 franchised Infusion pharmacies and clinics in 35 states, focusing on the underserved and secondary markets. We know infusion services, and we guide owners along the path of launch, growth, and successful business operations.
What we offer: Comprehensive medical, dental, and vision plans, plus flexible spending, and health savings accounts. Paid time off, personal days, and company-paid holidays. Paid Paternal Leave. Volunteerism Days off. Income protection programs include company-sponsored basic life insurance and long-term disability insurance, as well as employee-paid voluntary life, accident, critical illness, and short-term disability insurance. 401(k) matching and tuition reimbursement. Employee assistance programs include mental health, financial and legal. Rewards programs offered by our medical carrier. Professional development and growth opportunities. Employee Referral Program. Job Summary:
The Manager, Sales Strategy & Analytics, will serve as the data-driven engine behind the strategic growth and operational efficiency of the home infusion sales function within our franchisor organization. This role is highly analytical in nature, with a focus on developing, interpreting, and communicating insights that guide decision-making at both the corporate and franchise level. The Manager will oversee the collection, analysis, and reporting of sales data while ensuring the optimization of sales processes, tools, and performance metrics across the network.
The ideal candidate will have deep expertise in data analytics, forecasting, performance reporting, and sales process optimization, enabling our franchise network to achieve sustained revenue growth and deliver exceptional patient care.
Duties/Responsibilities:
Data Analytics & Sales Insights
Own all sales reporting and analytics functions, serving as the subject matter expert on data-driven decision making. Build, maintain, and enhance sales dashboards and reporting tools (CRM, BI platforms, Excel, etc.) to deliver actionable insights to corporate leadership and franchise owners. Conduct advanced analyses of sales performance, market penetration, referral conversion, and therapy mix to identify trends, risks, and opportunities. Translate data into compelling visualizations, presentations, and recommendations that drive operational and strategic decisions. Deliver predictive models and accurate sales forecasts that align with both corporate objectives and local franchise targets. Performance Management & Reporting
Track, analyze, and report on sales KPIs, including revenue, conversion rates, referral growth, IG therapy mix, and protected territory penetration. Provide detailed variance analysis, identifying underlying performance drivers and recommending corrective actions. Prepare, present, and own all reports for Strategic Reviews, including:
SNO & UOW Reviews : Provide comprehensive data packages on Sold Not Open and Under Our Watch locations. QBRs & CBRs : Develop and present detailed performance reports for Quarterly and Comprehensive Business Reviews. Board-Level MD&A : Deliver Management Discussion & Analysis narratives with KPIs, variance explanations, and strategic recommendations.
Monitor and analyze
Press Ganey patient satisfaction data
and operational quality metrics, linking them to sales outcomes and growth opportunities. Sales Strategy & Process Optimization
Collaborate with leadership to build data-informed sales strategies tailored to franchise and market needs. Standardize, refine, and automate reporting processes and workflows to reduce inefficiencies and improve consistency across the network. Evaluate and implement sales tools and technologies, ensuring data integrity and system adoption. Partner with Finance to ensure alignment of revenue reporting, forecasting, and market performance tracking. Franchisee Support & Training
Act as the analytics partner to franchise owners, helping them interpret their sales performance and identify opportunities for growth. Provide hands-on training and support for franchisees and AEs on CRM usage, reporting tools, and performance analytics. Design and deliver workshops on leveraging data for business planning, sales management, and strategic growth. Cross-Functional Collaboration
Work closely with Marketing, Operations, and Clinical leaders to ensure sales analytics align with operational capacity and patient care priorities. Serve as the key liaison between sales and corporate leadership, ensuring timely communication of insights, risks, and growth opportunities. Budget & Resource Management
Oversee the sales analytics and reporting budget, ensuring the effective allocation of resources to deliver maximum business impact. Required Skills/Abilities:
Analytical & Technical Expertise
Advanced skills in data analysis, forecasting, and visualization (Excel, Power BI/Tableau, CRM reporting, etc.). Experience leveraging CRM platforms (e.g., Trella, Salesforce, CareTend) to drive reporting and analytics. Strong knowledge of sales metrics, KPIs, and data modeling techniques. Industry & Business Acumen
Deep understanding of the home infusion/healthcare industry, including compliance, patient care, and referral dynamics. Proven ability to convert complex data into simple, actionable insights that drive both tactical and strategic outcomes. Leadership & Communication
Skilled communicator capable of presenting complex analysis to executives, franchise owners, and field sales teams. Ability to mentor and upskill others in data literacy and performance management. Detail-oriented, with strong organizational and project management skills. Education and Experience:
Bachelor's degree in Business Analytics, Data Science, Finance, Business Administration, or related field (MBA or advanced degree preferred). 7-10 years of experience in
sales operations and analytics , ideally within healthcare or home infusion. Proven track record in building sales reporting frameworks, forecasting models, and executive-level analysis. Experience in multi-location, franchise, or distributed sales organizations strongly preferred.
Be part of an organization that invests in you! We are reviewing applications for this role and will contact qualified candidates for interviews.
Vital Care Infusion Services is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status, or any other basis protected by applicable federal, state, or local law.
Vital Care Infusion Services participates in E-Verify.
This position is full-time.