Peckham
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Customer Experience Specialist
role at
Peckham, Inc. 1 day ago Be among the first 25 applicants Join to apply for the
Customer Experience Specialist
role at
Peckham, Inc. Direct message the job poster from Peckham, Inc. Recruiting | Talent Development | Volleyball Coach
Staff positions are supportive roles providing support to our rehabilitation mission. Applicants for staff positions do not need to have a barrier to employment to be eligible for these roles.* To ensure full consideration for a staff position, please attach a resume to your application so we can gain a complete view of your experiences*
Staff positions are supportive roles providing support to our rehabilitation mission. Applicants for staff positions do not need to have a barrier to employment to be eligible for these roles.* To ensure full consideration for a staff position, please attach a resume to your application so we can gain a complete view of your experiences*
Peckham Inc. - Customer Experience Specialist
Summary
The Customer Experience Specialist works with the NPIC Process Improvement Team (NPIC PIT Crew) to ensure NPIC is providing World Class customer experiences in alignment with client requests and internal guidelines. This position would require flexibility in scheduling and could be assigned scheduled hours during non-traditional business hours.
Main Duties And Responsibilities
Act as back up for issuing Required Reads, Operational Communications, and other required publishing in Right Answers in the absence of the RA Coordinator. Assist in daily updates to Right Answers. Provide support to the PIT Crew in the creation of appropriate Speech Analytics inquires for research of NPIC call center questions. Serve as back up in the management of our Customer Feedback channels Assist in the quality program with the construction of audits and the resulting data analysis under the direction of the PIT Crew.
Other Duties And Responsibilities
Edit, draft articles for, publish, and update Right Answers, through collaboration with the PIT Crew Contribute to the analysis and development of plans to answer operational questions with Speech Analytics Assist in the maintenance of Calabrio Draft and send professional and grammatically correct email correspondence for customer feedback Contribute to the analysis of call center data to identify areas of improvement and trends Assist in the preparation and distribution of daily, monthly, quarterly and annual reports to clients and call center operations as needed Plan, schedule, attend and facilitate meetings with call center operations or client, as required Contribute to the collection of internal customer feedback for process improvements Contribute to the monitoring of process improvements post-implementation by communicating with stakeholders and collecting appropriate data for analysis Maintain PIT Crew team notes and agendas Establish and maintain a professional relationship with Peckham operations staff and the Department of State liaisons Maintain a safe and clean work environment Promote Peckhams vision, values, and services to all customers and stakeholders Other related duties as assigned
Minimum Qualifications
2 years of related experience in call center operations Currently obtain DOS security clearance Proficient in theEnglish language(writtenand verbal) Demonstrated customer service and team interaction skills are required Exceptional listening skills Strong ability tomultitaskand prioritize assignment Ability to maintain confidentiality Ability to speak, write, and communicate effectively with clients, managers, and coworkers Results and detail oriented Ability to attend in person and remote meetings. This position may require the employee on occasion to work shifts when not normally scheduled, including weekends
Preferred Qualifications
5 years of related experience in call center operations Ability to solve problems through analysis and manipulation of relevant data Ability to identify and articulate call center processes Beginner level knowledge of HTML (1-2 years of experience) Proficient in the use of Microsoft Office Suite of Products; Outlook, Word, and Excel
PHYSICAL DEMANDS
The physical demands of this position may be reasonably accommodated for individuals with disabilities on a case-by-case basis.
PECKHAM IS AN EQUAL OPPORTUNITY EMPLOYER
EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law.
REASONABLE ACCOMMODATION FOR APPLYING NOTICE
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance or a reasonable accommodation to complete any part of your application please:
Click HERE and you will be directed to the ILRU Directory to find an agency in your area that can assist you Click HERE and you will be directed to the American Jobs Center (AJC) finder to locate a center near you Email us at careers@peckham.org Call us at (517) 316-4000 Visit us at: 3510 Capital City BLVD, Lansing, MI 48906 (M-F 8am - 4pm)
Examples of reasonable accommodations may include making a change to the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
Business Line:
Contact Center Solutions
Location:
Phoenix, AZ
Worker Sub-Type:
Staff Member
Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Other Industries
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Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Customer Experience Specialist
role at
Peckham, Inc. 1 day ago Be among the first 25 applicants Join to apply for the
Customer Experience Specialist
role at
Peckham, Inc. Direct message the job poster from Peckham, Inc. Recruiting | Talent Development | Volleyball Coach
Staff positions are supportive roles providing support to our rehabilitation mission. Applicants for staff positions do not need to have a barrier to employment to be eligible for these roles.* To ensure full consideration for a staff position, please attach a resume to your application so we can gain a complete view of your experiences*
Staff positions are supportive roles providing support to our rehabilitation mission. Applicants for staff positions do not need to have a barrier to employment to be eligible for these roles.* To ensure full consideration for a staff position, please attach a resume to your application so we can gain a complete view of your experiences*
Peckham Inc. - Customer Experience Specialist
Summary
The Customer Experience Specialist works with the NPIC Process Improvement Team (NPIC PIT Crew) to ensure NPIC is providing World Class customer experiences in alignment with client requests and internal guidelines. This position would require flexibility in scheduling and could be assigned scheduled hours during non-traditional business hours.
Main Duties And Responsibilities
Act as back up for issuing Required Reads, Operational Communications, and other required publishing in Right Answers in the absence of the RA Coordinator. Assist in daily updates to Right Answers. Provide support to the PIT Crew in the creation of appropriate Speech Analytics inquires for research of NPIC call center questions. Serve as back up in the management of our Customer Feedback channels Assist in the quality program with the construction of audits and the resulting data analysis under the direction of the PIT Crew.
Other Duties And Responsibilities
Edit, draft articles for, publish, and update Right Answers, through collaboration with the PIT Crew Contribute to the analysis and development of plans to answer operational questions with Speech Analytics Assist in the maintenance of Calabrio Draft and send professional and grammatically correct email correspondence for customer feedback Contribute to the analysis of call center data to identify areas of improvement and trends Assist in the preparation and distribution of daily, monthly, quarterly and annual reports to clients and call center operations as needed Plan, schedule, attend and facilitate meetings with call center operations or client, as required Contribute to the collection of internal customer feedback for process improvements Contribute to the monitoring of process improvements post-implementation by communicating with stakeholders and collecting appropriate data for analysis Maintain PIT Crew team notes and agendas Establish and maintain a professional relationship with Peckham operations staff and the Department of State liaisons Maintain a safe and clean work environment Promote Peckhams vision, values, and services to all customers and stakeholders Other related duties as assigned
Minimum Qualifications
2 years of related experience in call center operations Currently obtain DOS security clearance Proficient in theEnglish language(writtenand verbal) Demonstrated customer service and team interaction skills are required Exceptional listening skills Strong ability tomultitaskand prioritize assignment Ability to maintain confidentiality Ability to speak, write, and communicate effectively with clients, managers, and coworkers Results and detail oriented Ability to attend in person and remote meetings. This position may require the employee on occasion to work shifts when not normally scheduled, including weekends
Preferred Qualifications
5 years of related experience in call center operations Ability to solve problems through analysis and manipulation of relevant data Ability to identify and articulate call center processes Beginner level knowledge of HTML (1-2 years of experience) Proficient in the use of Microsoft Office Suite of Products; Outlook, Word, and Excel
PHYSICAL DEMANDS
The physical demands of this position may be reasonably accommodated for individuals with disabilities on a case-by-case basis.
PECKHAM IS AN EQUAL OPPORTUNITY EMPLOYER
EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law.
REASONABLE ACCOMMODATION FOR APPLYING NOTICE
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance or a reasonable accommodation to complete any part of your application please:
Click HERE and you will be directed to the ILRU Directory to find an agency in your area that can assist you Click HERE and you will be directed to the American Jobs Center (AJC) finder to locate a center near you Email us at careers@peckham.org Call us at (517) 316-4000 Visit us at: 3510 Capital City BLVD, Lansing, MI 48906 (M-F 8am - 4pm)
Examples of reasonable accommodations may include making a change to the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
Business Line:
Contact Center Solutions
Location:
Phoenix, AZ
Worker Sub-Type:
Staff Member
Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Other Industries
Non-profit Organizations Referrals increase your chances of interviewing at Peckham, Inc. by 2x Get notified about new Customer Experience Specialist jobs in
Phoenix, AZ . Customer Experience Operations Specialist
Phoenix, AZ $39,000.00-$55,000.00 1 week ago Mortgage Customer Experience Specialist - Urgent Hiring!!!
Health Center Relations Specialist - Oak
Salon Customer Experience Specialist - Arrowhead Towne Ctr
Institutional Client Specialist - Associate/AVP
Tempe, AZ $70,000.00-$115,000.00 2 weeks ago Customer Service Representative - Tempe, AZ
Phoenix, AZ $55,000.00-$65,000.00 2 days ago Enterprise Account Customer Success Coordinator
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr