Shimano
Bike Customer Service Rep I - Non-Technical
Shimano, Irvine, California, United States, 92713
Bike Customer Service Rep I - Non-Technical
Bike Customer Service Representative I (Non-Technical) at Shimano North America Holding, Inc. in Irvine, CA. This role provides non-technical verbal and written support for direct-to-consumer (LAZER and SHIMANO Indoor Cycling) and business-to-business channels to resolve shipping discrepancies, process order revisions, initiate warranty claims, and provide B2B website assistance to dealers. Responsibilities
Provide customer service within a call center (inbound calls only) Provide customer service using digital methods (email, chat, Salesforce) Understand and be prepared to answer brand-specific questions Utilize customer service best practices Qualifications
Minimum 3 years of customer service experience or equivalent Solid written and verbal skills Strong knowledge of Microsoft Office Strong multi-tasking skills Fluent in conversational Spanish is a plus Call center experience is a plus Salesforce experience is a plus JD Edwards/AS400 experience is a plus Education
High School or GED diploma 2 or 4-year post-secondary degree Benefits
We offer paid time off, medical, dental, vision, employer-matching 401k, wellness incentives, a fully equipped on-site gym, rideshare, and more. Equal Opportunity
Shimano North America is an equal opportunity employer and will not discriminate against any employee or applicant based on age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status or any classification protected by federal, state, or local law. Seniority level
Mid-Senior level Employment type
Full-time Job function
Customer Service
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Bike Customer Service Representative I (Non-Technical) at Shimano North America Holding, Inc. in Irvine, CA. This role provides non-technical verbal and written support for direct-to-consumer (LAZER and SHIMANO Indoor Cycling) and business-to-business channels to resolve shipping discrepancies, process order revisions, initiate warranty claims, and provide B2B website assistance to dealers. Responsibilities
Provide customer service within a call center (inbound calls only) Provide customer service using digital methods (email, chat, Salesforce) Understand and be prepared to answer brand-specific questions Utilize customer service best practices Qualifications
Minimum 3 years of customer service experience or equivalent Solid written and verbal skills Strong knowledge of Microsoft Office Strong multi-tasking skills Fluent in conversational Spanish is a plus Call center experience is a plus Salesforce experience is a plus JD Edwards/AS400 experience is a plus Education
High School or GED diploma 2 or 4-year post-secondary degree Benefits
We offer paid time off, medical, dental, vision, employer-matching 401k, wellness incentives, a fully equipped on-site gym, rideshare, and more. Equal Opportunity
Shimano North America is an equal opportunity employer and will not discriminate against any employee or applicant based on age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status or any classification protected by federal, state, or local law. Seniority level
Mid-Senior level Employment type
Full-time Job function
Customer Service
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