Preligens
Senior Program Support Services Manager
Preligens, Garden Grove, California, United States, 92641
Senior Program Support Services Manager
Job description refined from provided content. See sections below for responsibilities, qualifications, and company information while preserving original context. Job Description
Safran Cabin is a world leader in aircraft interiors and systems. We provide innovative, smart and sustainable cabin interiors, as well as advanced air, water and waste management equipment to enhance user experience. Our 11,000 employees worldwide support OEMs, airlines, lessors and VIP clients with easily configurable interiors for various platforms. Here, we craft excellence together. Your mission? Making the journey the most enjoyable part of the trip. The Senior Program Support and Services Manager is responsible for the leadership of the Program Support and Services Management (PSSM) Team and the overall customer satisfaction and financial performance of one or more programs. The Program Support and Services Manager takes the initiative, arbitrate, and drive the success of the programs. This role will also serve as the customer point of contact for aftermarket support. This position contributes to our vision by: Ensure contractual requirements and company goals are met in all areas; including customer satisfaction, on time delivery, quality, and closure of technical issues Assess program strengths and identify areas for improvement Drive, formulate, organize, and monitor improvement Plans to Closure Develop and manage budget for the program, guarantee the profitability of the program through daily pricing activities, catalogue issuance, and negotiate when necessary changes to improve financial performance Define, establish and implement the product & services activities roadmap, in relation with the program objectives Oversee entry into service plans for new products or new major customer contracts Deliver on performance KPIs, and ensure the highest efficiency of the program support teams in their daily work Organize and conduct internal and external PRM (Program Review Meetings) Capture and communicate lessons learned and ensure previous lessons learned are incorporated into program planning and control Responsible for managing and controlling risks & opportunities and ensure all major risks & opportunities have assigned owners, mitigation/capture plans, and drive risk/opportunity plan execution
Job Requirements
At Safran Cabin, we provide equal employment opportunity to all individuals regardless of race, color, religion, sex/gender, sexual orientation, gender identity/gender expression, marital status, pregnancy, age, national origin, ancestry, disability/medical condition, military or veteran status, citizenship status, genetic characteristics or information, or any other characteristic protected by applicable federal, state, and local laws. Qualifications: Education: Bachelor's degree required Experience: Typically requires 10 years of project manager or project engineer experience in a commercial aerospace environment, as well as 5 years of supervisory/team manager experience Computer Skills: Proficient with MS Project; Basic knowledge of Microsoft Office (Word, Excel, PowerPoint) Other Skills: Basic knowledge of program management methodologies and proven ability to manage complex projects; excellent communication skills; ability to build and maintain effective relationships; leadership and organizational skills; ability to analyze and summarize information; financial acumen Demonstrated ability to handle multiple projects with attention to detail; strong problem solving and organizational skills Additional Preferred Skills: Experience in Product Support and Aftermarket Services; Degree in engineering; Project Management certification (PMI, PMP, etc.); LEAN principles and continuous improvement Business travel up to 25% likely Description: Mid-level position within field
Advantages and Company Features
Safran's international reach enables us to build strong, lasting relationships with the world's aviation companies and airlines. We have a global presence with more than 100,000 employees in 276 locations across 27 countries. This enables us to be responsive and local to our customers while expanding our reach into new markets. Here, you will build your skills and grow personally and professionally in a stimulating environment. Our benefits include health care, life insurance, 401(k) with company match, paid time off, and employee discounts and rewards. Company Information
Safran is an international high-technology group operating in aviation, defense and space markets. Its core purpose is to contribute to a safer, more sustainable world. Safran Cabin designs, certifies, manufactures and supports innovative aircraft cabin interiors, equipment and systems for airlines and OEM customers. Locate your future workplace
7330 Lincoln Way, Garden Grove, CA 92841, United States Garden Grove, California, United States #J-18808-Ljbffr
Job description refined from provided content. See sections below for responsibilities, qualifications, and company information while preserving original context. Job Description
Safran Cabin is a world leader in aircraft interiors and systems. We provide innovative, smart and sustainable cabin interiors, as well as advanced air, water and waste management equipment to enhance user experience. Our 11,000 employees worldwide support OEMs, airlines, lessors and VIP clients with easily configurable interiors for various platforms. Here, we craft excellence together. Your mission? Making the journey the most enjoyable part of the trip. The Senior Program Support and Services Manager is responsible for the leadership of the Program Support and Services Management (PSSM) Team and the overall customer satisfaction and financial performance of one or more programs. The Program Support and Services Manager takes the initiative, arbitrate, and drive the success of the programs. This role will also serve as the customer point of contact for aftermarket support. This position contributes to our vision by: Ensure contractual requirements and company goals are met in all areas; including customer satisfaction, on time delivery, quality, and closure of technical issues Assess program strengths and identify areas for improvement Drive, formulate, organize, and monitor improvement Plans to Closure Develop and manage budget for the program, guarantee the profitability of the program through daily pricing activities, catalogue issuance, and negotiate when necessary changes to improve financial performance Define, establish and implement the product & services activities roadmap, in relation with the program objectives Oversee entry into service plans for new products or new major customer contracts Deliver on performance KPIs, and ensure the highest efficiency of the program support teams in their daily work Organize and conduct internal and external PRM (Program Review Meetings) Capture and communicate lessons learned and ensure previous lessons learned are incorporated into program planning and control Responsible for managing and controlling risks & opportunities and ensure all major risks & opportunities have assigned owners, mitigation/capture plans, and drive risk/opportunity plan execution
Job Requirements
At Safran Cabin, we provide equal employment opportunity to all individuals regardless of race, color, religion, sex/gender, sexual orientation, gender identity/gender expression, marital status, pregnancy, age, national origin, ancestry, disability/medical condition, military or veteran status, citizenship status, genetic characteristics or information, or any other characteristic protected by applicable federal, state, and local laws. Qualifications: Education: Bachelor's degree required Experience: Typically requires 10 years of project manager or project engineer experience in a commercial aerospace environment, as well as 5 years of supervisory/team manager experience Computer Skills: Proficient with MS Project; Basic knowledge of Microsoft Office (Word, Excel, PowerPoint) Other Skills: Basic knowledge of program management methodologies and proven ability to manage complex projects; excellent communication skills; ability to build and maintain effective relationships; leadership and organizational skills; ability to analyze and summarize information; financial acumen Demonstrated ability to handle multiple projects with attention to detail; strong problem solving and organizational skills Additional Preferred Skills: Experience in Product Support and Aftermarket Services; Degree in engineering; Project Management certification (PMI, PMP, etc.); LEAN principles and continuous improvement Business travel up to 25% likely Description: Mid-level position within field
Advantages and Company Features
Safran's international reach enables us to build strong, lasting relationships with the world's aviation companies and airlines. We have a global presence with more than 100,000 employees in 276 locations across 27 countries. This enables us to be responsive and local to our customers while expanding our reach into new markets. Here, you will build your skills and grow personally and professionally in a stimulating environment. Our benefits include health care, life insurance, 401(k) with company match, paid time off, and employee discounts and rewards. Company Information
Safran is an international high-technology group operating in aviation, defense and space markets. Its core purpose is to contribute to a safer, more sustainable world. Safran Cabin designs, certifies, manufactures and supports innovative aircraft cabin interiors, equipment and systems for airlines and OEM customers. Locate your future workplace
7330 Lincoln Way, Garden Grove, CA 92841, United States Garden Grove, California, United States #J-18808-Ljbffr