Elastic
Principal Solutions Architect - Observability
Elastic, Virginia, Minnesota, United States, 55792
Overview
Principal Solutions Architect - Observability at Elastic. This role involves shaping how customers leverage Elastic's Observability solutions to achieve business goals. You will act as a trusted advisor and technical authority, working with sales teams, customers, and partners to design and implement observability solutions built on Elastic and OpenTelemetry standards. A successful Solutions Architect is curious, continually learning, and eager to challenge the status quo. This role enables you to help customers tackle observability problems, harness the full power of Elastic Observability, and contribute to Elastics growth in this space. What You Will Be Doing
Serving as the technical lead and trusted advisor to customers, partners, and internal stakeholders for Elastic Observability solutions with a focus on infrastructure monitoring (metrics), application monitoring (tracing), and logging. Providing thought leadership and championing the evolution of OpenTelemetry with Elastic customers and within the CNCF OpenTelemetry community. Collaborating with sales and customer teams to understand customer challenges, goals, and environments, and designing tailored observability solutions. Guiding customers in adopting observability standards to ensure compatibility and success with Elastics solutions. Helping customers architect for high-fidelity observability at scale. Leading technical discussions and demonstrations, showcasing Elastics Observability and GenAI capabilities. Developing proof-of-concept solutions that highlight the value and impact of Elastics Observability offerings for customer use cases. Developing instructional observability workshops for the field and customers. Creating and nurturing relationships with key decision-makers and technical leaders within customer organizations. Driving best practices for observability architecture, deployment, and operations with a focus on scale, performance, and cost efficiency. Contributing to the evolution of Elastics Observability products, providing feedback from the field to Product and Engineering teams. Representing Elastic at conferences, webinars, and industry events as a subject matter expert on Observability and OpenTelemetry. Building and maintaining technical documentation and resources to support enablement efforts. Developing and maintaining deep expertise in Elastics Observability solutions and OpenTelemetry standards, staying current with industry trends and advancements. A light understanding of the cybersecurity ecosystem and the role security solutions play in modern DevSecOps. What You Bring
Deep expertise in OpenTelemetry, including significant contributions to its development or ecosystem. A track record of success in a technical presales/consulting roleenough experience selling and implementing technology to earn your customers trust. Experience building PoCs, including the technical skills required to develop exemplary custom services and stage supporting infrastructure (e.g., Kubernetes, Kafka, Postgres) across self-managed and hosted environments. Some practitioner experience using observability products as an SRE or developer is ideal. Experience designing and presenting technical solutions related to Observability, OpenTelemetry, or AI technologies in a pre-sales or consulting capacity. A demonstrable ability to articulate and sell the benefits of modern platforms, software, and technologies. A real passion for continuous learning and personal growth. A history of successful customer relations and the ability to devise architectures that meet goals and outperform competitors. Ability to influence and inspire groups, both large and small. A willingness to travel approximately 30% within the region, and occasionally internationally. Additional Information
Elastic is a distributed company that values diversity and inclusion. We strive to provide parity of benefits across regions and to balance great work with great life. We welcome individuals with disabilities and provide accommodations during the application process upon request. We offer competitive pay and benefits, flexible work locations and schedules, generous vacation, and opportunities to contribute to charitable donations and volunteer projects. Equal opportunity employer: Elastic does not discriminate on any protected basis. If you need an accommodation during the application or recruiting process, please email candidate_accessibility@elastic.co. We respond within 24 business hours. Applicants have rights under Federal Employment Laws. See our Privacy Statement for more information. #J-18808-Ljbffr
Principal Solutions Architect - Observability at Elastic. This role involves shaping how customers leverage Elastic's Observability solutions to achieve business goals. You will act as a trusted advisor and technical authority, working with sales teams, customers, and partners to design and implement observability solutions built on Elastic and OpenTelemetry standards. A successful Solutions Architect is curious, continually learning, and eager to challenge the status quo. This role enables you to help customers tackle observability problems, harness the full power of Elastic Observability, and contribute to Elastics growth in this space. What You Will Be Doing
Serving as the technical lead and trusted advisor to customers, partners, and internal stakeholders for Elastic Observability solutions with a focus on infrastructure monitoring (metrics), application monitoring (tracing), and logging. Providing thought leadership and championing the evolution of OpenTelemetry with Elastic customers and within the CNCF OpenTelemetry community. Collaborating with sales and customer teams to understand customer challenges, goals, and environments, and designing tailored observability solutions. Guiding customers in adopting observability standards to ensure compatibility and success with Elastics solutions. Helping customers architect for high-fidelity observability at scale. Leading technical discussions and demonstrations, showcasing Elastics Observability and GenAI capabilities. Developing proof-of-concept solutions that highlight the value and impact of Elastics Observability offerings for customer use cases. Developing instructional observability workshops for the field and customers. Creating and nurturing relationships with key decision-makers and technical leaders within customer organizations. Driving best practices for observability architecture, deployment, and operations with a focus on scale, performance, and cost efficiency. Contributing to the evolution of Elastics Observability products, providing feedback from the field to Product and Engineering teams. Representing Elastic at conferences, webinars, and industry events as a subject matter expert on Observability and OpenTelemetry. Building and maintaining technical documentation and resources to support enablement efforts. Developing and maintaining deep expertise in Elastics Observability solutions and OpenTelemetry standards, staying current with industry trends and advancements. A light understanding of the cybersecurity ecosystem and the role security solutions play in modern DevSecOps. What You Bring
Deep expertise in OpenTelemetry, including significant contributions to its development or ecosystem. A track record of success in a technical presales/consulting roleenough experience selling and implementing technology to earn your customers trust. Experience building PoCs, including the technical skills required to develop exemplary custom services and stage supporting infrastructure (e.g., Kubernetes, Kafka, Postgres) across self-managed and hosted environments. Some practitioner experience using observability products as an SRE or developer is ideal. Experience designing and presenting technical solutions related to Observability, OpenTelemetry, or AI technologies in a pre-sales or consulting capacity. A demonstrable ability to articulate and sell the benefits of modern platforms, software, and technologies. A real passion for continuous learning and personal growth. A history of successful customer relations and the ability to devise architectures that meet goals and outperform competitors. Ability to influence and inspire groups, both large and small. A willingness to travel approximately 30% within the region, and occasionally internationally. Additional Information
Elastic is a distributed company that values diversity and inclusion. We strive to provide parity of benefits across regions and to balance great work with great life. We welcome individuals with disabilities and provide accommodations during the application process upon request. We offer competitive pay and benefits, flexible work locations and schedules, generous vacation, and opportunities to contribute to charitable donations and volunteer projects. Equal opportunity employer: Elastic does not discriminate on any protected basis. If you need an accommodation during the application or recruiting process, please email candidate_accessibility@elastic.co. We respond within 24 business hours. Applicants have rights under Federal Employment Laws. See our Privacy Statement for more information. #J-18808-Ljbffr