Arkansas Staffing
Customer Service Account Admin II (SSO Division Location: Irvine, CA)
Arkansas Staffing, Irvine, California, United States, 92713
Customer Service Account Admin II
At Parker Aerospace, we develop technologies and innovative solutions that enable reliable, efficient and increasingly sustainable flight for the lifecycle of the aircraft, including aftermarket support. Our passionate people with deep engineering expertise, together with our breadth of differentiated technologies, ensure that we make the extraordinary happen and continue to shape the future of aviation in partnership with our customers. As a member of our team, you are instrumental in fulfilling our mission: 'Enabling Engineering Breakthroughs that Lead to a Better Tomorrow.' Pursuing a career at Parker presents unlimited opportunities for both professional and personal development. Working with some of the most brilliant minds in the industry, your contributions will be pivotal in developing innovative technologies and products, significantly contributing to Parker's goal of addressing the world's most pressing engineering challenges. At Parker, our team members belong, matter and make a difference. The Services and Support Operations (SSO) is a global leader of integrated MRO services and support. We are renowned for our exceptional customer service and expertise at every stage of the aircraft lifecycle, providing innovative OEM-quality service solutions across a comprehensive portfolio. We are proud to serve airlines/business jet operators, the military, airframe/engine manufacturers, as well as independent service centers. With our extensive network of service teams worldwide, MRO facilities, proprietary predictive modeling, and advanced systems, we offer 24/7 operational and technical support wherever it's needed. Position Summary
Administers contracts and agreements for complex products and systems for customer accounts to achieve division business objectives and to meet customer performance expectations. Acts as customer and division facing point of contact. Responsible for the direction and oversight of major and/or multiple customer accounts. Interprets customer requests, monitors performance and delivery, investigates complaints, generates proposals, negotiates pricing, and ensures compliance with contracts and agreements. Responsibilities
Administers and/or provides oversight for order fulfillment of specialized and/or major customer accounts of diverse scope and complexity. Provides mutually acceptable solutions to customer problems that impact cost or schedule. Investigate and resolve claims or complaints by collecting and analyzing information. Determines the need for amendments or extensions to warranty or service agreements. Recommends actions by analyzing and interpreting records of present and past operations. Acts as the point of contact with the customer on assigned accounts. Applies and may lead continuous improvement initiatives. Maintains professional and technical knowledge. Ensures compliance with federal, state, and aerospace industry regulations. May provide guidance to others in customer support. Serves as a functional subject expert and resource. Qualifications
Bachelor's degree (BA) in Business Administration and an equivalent combination of education and experience which has provided both theoretical and practical knowledge in the aviation/aerospace field. Demonstrated ability to perform the essential functions of the job typically acquired through 2+ years of directly related experience in technical product customer support or contract administration. Knowledge, Skills and Abilities
Knowledge of warranty and maintenance agreements, industry practices, regulations, and policies. Knowledge of legal and regulatory requirements related to the aerospace industry and government procurement, if applicable. Proficient with standard business application software and specialized data analysis or materials systems. Ability to read, analyze, and interpret policies and contracts or agreements. Ability to respond to inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to negotiate effectively to obtain best prices and terms on repairing, replacing, and delivering products and services. Ability to effectively communicate and present information to team members, team leaders, and customers. Compensation and Benefits
We offer a comprehensive and competitive total compensation package. Come join the Parker Aerospace Team! We are proud to offer competitive benefits designed with health, wealth and well-being in mind. Our competitive package includes: Benefit & Retirement Plans: Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost. 401(k) Plan with company matching contributions at 100% of the first 5% of pay. Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay. Career development and tuition reimbursement. Other benefits including paid parental leave, short and long-term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you. Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates. Paid Time Off and Company-Paid Holidays. Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.
At Parker Aerospace, we develop technologies and innovative solutions that enable reliable, efficient and increasingly sustainable flight for the lifecycle of the aircraft, including aftermarket support. Our passionate people with deep engineering expertise, together with our breadth of differentiated technologies, ensure that we make the extraordinary happen and continue to shape the future of aviation in partnership with our customers. As a member of our team, you are instrumental in fulfilling our mission: 'Enabling Engineering Breakthroughs that Lead to a Better Tomorrow.' Pursuing a career at Parker presents unlimited opportunities for both professional and personal development. Working with some of the most brilliant minds in the industry, your contributions will be pivotal in developing innovative technologies and products, significantly contributing to Parker's goal of addressing the world's most pressing engineering challenges. At Parker, our team members belong, matter and make a difference. The Services and Support Operations (SSO) is a global leader of integrated MRO services and support. We are renowned for our exceptional customer service and expertise at every stage of the aircraft lifecycle, providing innovative OEM-quality service solutions across a comprehensive portfolio. We are proud to serve airlines/business jet operators, the military, airframe/engine manufacturers, as well as independent service centers. With our extensive network of service teams worldwide, MRO facilities, proprietary predictive modeling, and advanced systems, we offer 24/7 operational and technical support wherever it's needed. Position Summary
Administers contracts and agreements for complex products and systems for customer accounts to achieve division business objectives and to meet customer performance expectations. Acts as customer and division facing point of contact. Responsible for the direction and oversight of major and/or multiple customer accounts. Interprets customer requests, monitors performance and delivery, investigates complaints, generates proposals, negotiates pricing, and ensures compliance with contracts and agreements. Responsibilities
Administers and/or provides oversight for order fulfillment of specialized and/or major customer accounts of diverse scope and complexity. Provides mutually acceptable solutions to customer problems that impact cost or schedule. Investigate and resolve claims or complaints by collecting and analyzing information. Determines the need for amendments or extensions to warranty or service agreements. Recommends actions by analyzing and interpreting records of present and past operations. Acts as the point of contact with the customer on assigned accounts. Applies and may lead continuous improvement initiatives. Maintains professional and technical knowledge. Ensures compliance with federal, state, and aerospace industry regulations. May provide guidance to others in customer support. Serves as a functional subject expert and resource. Qualifications
Bachelor's degree (BA) in Business Administration and an equivalent combination of education and experience which has provided both theoretical and practical knowledge in the aviation/aerospace field. Demonstrated ability to perform the essential functions of the job typically acquired through 2+ years of directly related experience in technical product customer support or contract administration. Knowledge, Skills and Abilities
Knowledge of warranty and maintenance agreements, industry practices, regulations, and policies. Knowledge of legal and regulatory requirements related to the aerospace industry and government procurement, if applicable. Proficient with standard business application software and specialized data analysis or materials systems. Ability to read, analyze, and interpret policies and contracts or agreements. Ability to respond to inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to negotiate effectively to obtain best prices and terms on repairing, replacing, and delivering products and services. Ability to effectively communicate and present information to team members, team leaders, and customers. Compensation and Benefits
We offer a comprehensive and competitive total compensation package. Come join the Parker Aerospace Team! We are proud to offer competitive benefits designed with health, wealth and well-being in mind. Our competitive package includes: Benefit & Retirement Plans: Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost. 401(k) Plan with company matching contributions at 100% of the first 5% of pay. Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay. Career development and tuition reimbursement. Other benefits including paid parental leave, short and long-term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you. Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates. Paid Time Off and Company-Paid Holidays. Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.