Nystrom & Associates, Ltd.
Front Office Administrator
Nystrom & Associates, Ltd., Mankato, Minnesota, United States, 56006
Overview
The Front Office Administrator at Nystrom & Associates, Ltd. is the first point of contact for patients and delivers a positive and welcoming experience. Provides administrative support including appointment scheduling, paperwork processing, and handling inquiries. Nystrom & Associates specializes in psychiatric evaluations, clinical social work, and family therapy. About the employer
Nystrom & Associates is a team of mental health professionals founded in 1991. We offer an intensive outpatient substance use disorder program, psychological testing, behavioral health, and medication management services. Responsibilities
Interact with patients and visitors with warmth and professionalism. Check-in patients for appointments, verify demographic information, provide paperwork, and collect payments. Coordinate care by scheduling patient appointments and collaborating with providers using multiple computer systems. Participate in administrative tasks such as electronic filing, scanning, faxing, and mailing in a timely manner. Answer inbound and make outbound calls, respond to inquiries promptly, provide accurate information, or triage as appropriate. Maintain a clean and organized front desk and waiting area, manage patient paperwork, office supplies, and other amenities. Handle patient concerns and crises with empathy, collaborating with site leadership to resolve as needed. Attend mandatory meetings and trainings. Other duties as assigned. Hours
Hours: Monday – Friday 11:30 AM – 8:00 PM. Must be able to work one of the listed shifts. Eligible shift differential for hours worked past 6 PM. Qualifications
High school diploma or equivalent. Experience in health care facilities and an interest in behavioral health preferred. Ability to prioritize in a fast-paced environment. Strong attention to detail. Positive attitude. Proficiency with Microsoft Office Suite and general technology use. Strong written and verbal communication and interpersonal skills. Ability to manage stress during difficult patient interactions; maintain confidentiality. Commitment to the position for a minimum of 1 year. Physical requirements: occasionally lifting and moving office supplies up to 50 lbs. Benefits
Medical & Dental insurance Paid Time Off (PTO) Paid Holidays Opportunities for professional growth and career advancement Health Savings Account (HSA) and Flexible Spending Account (FSA) 401(k) retirement plan with employer matching Supplemental insurances (short-term disability, cancer insurance, and accident insurance) Employee Assistance Program Free Term Life Insurance Policy Tution discounts at partner schools: St. Mary's University (10%), University of Northwestern - St. Paul (10%), Bethel University (Scholarship $400 per term), Capella University (10% discount), Adler Graduate School (10% reduction)
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The Front Office Administrator at Nystrom & Associates, Ltd. is the first point of contact for patients and delivers a positive and welcoming experience. Provides administrative support including appointment scheduling, paperwork processing, and handling inquiries. Nystrom & Associates specializes in psychiatric evaluations, clinical social work, and family therapy. About the employer
Nystrom & Associates is a team of mental health professionals founded in 1991. We offer an intensive outpatient substance use disorder program, psychological testing, behavioral health, and medication management services. Responsibilities
Interact with patients and visitors with warmth and professionalism. Check-in patients for appointments, verify demographic information, provide paperwork, and collect payments. Coordinate care by scheduling patient appointments and collaborating with providers using multiple computer systems. Participate in administrative tasks such as electronic filing, scanning, faxing, and mailing in a timely manner. Answer inbound and make outbound calls, respond to inquiries promptly, provide accurate information, or triage as appropriate. Maintain a clean and organized front desk and waiting area, manage patient paperwork, office supplies, and other amenities. Handle patient concerns and crises with empathy, collaborating with site leadership to resolve as needed. Attend mandatory meetings and trainings. Other duties as assigned. Hours
Hours: Monday – Friday 11:30 AM – 8:00 PM. Must be able to work one of the listed shifts. Eligible shift differential for hours worked past 6 PM. Qualifications
High school diploma or equivalent. Experience in health care facilities and an interest in behavioral health preferred. Ability to prioritize in a fast-paced environment. Strong attention to detail. Positive attitude. Proficiency with Microsoft Office Suite and general technology use. Strong written and verbal communication and interpersonal skills. Ability to manage stress during difficult patient interactions; maintain confidentiality. Commitment to the position for a minimum of 1 year. Physical requirements: occasionally lifting and moving office supplies up to 50 lbs. Benefits
Medical & Dental insurance Paid Time Off (PTO) Paid Holidays Opportunities for professional growth and career advancement Health Savings Account (HSA) and Flexible Spending Account (FSA) 401(k) retirement plan with employer matching Supplemental insurances (short-term disability, cancer insurance, and accident insurance) Employee Assistance Program Free Term Life Insurance Policy Tution discounts at partner schools: St. Mary's University (10%), University of Northwestern - St. Paul (10%), Bethel University (Scholarship $400 per term), Capella University (10% discount), Adler Graduate School (10% reduction)
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