SolomonEdwards
Overview
SolomonEdwards is looking for a
Customer Experience Specialist I
for one of its mortgage clients to operate in a call center environment supporting consumer direct lending. You will act as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer. Responsibilities Operate in a Call Center environment as a customer success advocate Answer high-volume, inbound calls or texts from current customers in a timely manner Perform routine data entry and validation tasks Handle routine calls, emails and/or chat responses with internal employees, consumers and/or authorized 3rd parties Interact with multiple departments to expedite processing and/or issue resolution Perform other related duties as required and assigned Demonstrate behaviors which are aligned with the organizations desired culture and values
Qualifications
Mortgage and/or financial services call center experience Bilingual Spanish is a plus General understanding of applicable Federal, State and Local mortgage regulations a plus Capable communicator, written and oral Strong negotiation skills with ability to effectively resolve problems Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc.)
Benefits and Compensation
The chance to work for an Established Nationwide Industry Leader and Dedicated Mortgage Lender that is publicly traded and has a track record of performance. Comprehensive benefits including Medical, Dental, Vision, EAP, Tuition Reimbursement, and Vitality Health & Wellness Discounts. Opportunity to earn a performance incentive each quarter up to $2,500. This can be as much as $2 to $4 more an hour above your base salary. Fun and supportive company culture and perks including associate driven engagement teams, snack carts, gym access (site specific), subsidized onsite meals, casual dress code, and accessible leaders Career Growth within the company with learning development and structure upward mobility paths. Business Resource Groups to support career growth and networking for several affinity groups including weEMRG (Women), HOLA (Hispanic), SERVE (Military), PRIDE (LGBTQ+), BOLD (Black/African American), Asian American & Pacific Islander Salary: $23/hr W2. Specific compensation will be determined based on education, experience, location and skill set of the individual selected for this position.
Job Details
Seniority level: Entry level Employment type: Contract Job function: Finance, Consulting, and Administrative Industries: Business Consulting and Services, Banking, and Financial Services
Equal Opportunity Statement: SolomonEdwardsGroup, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, or protected veteran status. SolomonEdwardsGroup, LLC adheres to the California Consumer Privacy Act (CCPA). Your privacy is important to us, and we never sell your data to third parties. Personal information is only collected to match applicants with job opportunities. For more information on your rights, click here: https://solomonedwards.com/privacy-policy/#ccpa #J-18808-Ljbffr
SolomonEdwards is looking for a
Customer Experience Specialist I
for one of its mortgage clients to operate in a call center environment supporting consumer direct lending. You will act as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer. Responsibilities Operate in a Call Center environment as a customer success advocate Answer high-volume, inbound calls or texts from current customers in a timely manner Perform routine data entry and validation tasks Handle routine calls, emails and/or chat responses with internal employees, consumers and/or authorized 3rd parties Interact with multiple departments to expedite processing and/or issue resolution Perform other related duties as required and assigned Demonstrate behaviors which are aligned with the organizations desired culture and values
Qualifications
Mortgage and/or financial services call center experience Bilingual Spanish is a plus General understanding of applicable Federal, State and Local mortgage regulations a plus Capable communicator, written and oral Strong negotiation skills with ability to effectively resolve problems Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc.)
Benefits and Compensation
The chance to work for an Established Nationwide Industry Leader and Dedicated Mortgage Lender that is publicly traded and has a track record of performance. Comprehensive benefits including Medical, Dental, Vision, EAP, Tuition Reimbursement, and Vitality Health & Wellness Discounts. Opportunity to earn a performance incentive each quarter up to $2,500. This can be as much as $2 to $4 more an hour above your base salary. Fun and supportive company culture and perks including associate driven engagement teams, snack carts, gym access (site specific), subsidized onsite meals, casual dress code, and accessible leaders Career Growth within the company with learning development and structure upward mobility paths. Business Resource Groups to support career growth and networking for several affinity groups including weEMRG (Women), HOLA (Hispanic), SERVE (Military), PRIDE (LGBTQ+), BOLD (Black/African American), Asian American & Pacific Islander Salary: $23/hr W2. Specific compensation will be determined based on education, experience, location and skill set of the individual selected for this position.
Job Details
Seniority level: Entry level Employment type: Contract Job function: Finance, Consulting, and Administrative Industries: Business Consulting and Services, Banking, and Financial Services
Equal Opportunity Statement: SolomonEdwardsGroup, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, or protected veteran status. SolomonEdwardsGroup, LLC adheres to the California Consumer Privacy Act (CCPA). Your privacy is important to us, and we never sell your data to third parties. Personal information is only collected to match applicants with job opportunities. For more information on your rights, click here: https://solomonedwards.com/privacy-policy/#ccpa #J-18808-Ljbffr