USA Jobs
Customer Service Representative
As a Customer Service Representative (CSR), youll be the first point of contact for our valued customers, playing a crucial role in creating smooth, stress-free experiences. From managing accounts and processing orders to solving problems and collaborating with cross-functional teams - youre not just providing service; youre delivering exceptional support that helps our customers succeed. This isnt your average call center job - its a dynamic, hands-on role that puts you at the heart of our operations and makes you a key player in driving customer satisfaction and company success. What Youll Be Doing Customer Experience Be a trusted advisor - learn our delivery solution product line and guide customers with confidence. Manage customer accounts, set up new clients, and keep records accurate and up to date in JDE and Salesforce. Own the order journey - from processing direct requests and supporting Sales to ensuring seamless post-sales follow-up. Handle inquiries, provide quotes, confirm orders, and resolve issues with clarity and professionalism. Gather and share customer insights with teams across the business to improve offerings and service. Cross-Functional Collaboration Partner with Sales, Operations, NPD, and other departments to ensure every order is delivered accurately and on time. Help revise and refine order forms, product definitions, and process documents. Keep internal systems and tools optimized - including SOPs, part lists, and customer scorecards. Participate in customer QBRs (Quarterly Business Reviews) and help Sales deliver value beyond the sale. Process Optimization Lead the way in solving customer concerns and identifying areas for service improvements. Validate orders and shipping schedules to keep production running smoothly. Manage incoming EDI orders, optimize freight and load planning, and track lead-time performance. Propose smart, creative solutions that align customer expectations with business goals. What You Bring to the Table A bachelors degree OR 5+ years of relevant professional experience. 3+ years in customer service within material handling, logistics, or supply chain industries. Exceptional communication and interpersonal skills - you build rapport and trust easily. Strong organizational skills with the ability to manage multiple accounts and priorities. Tech-savvy: skilled with CRM systems (Salesforce), JDE, and Microsoft Office. A proactive, solutions-oriented mindset and a passion for delivering excellence. Ability to travel (10-20%) and lift up to 25 lbs when needed. Why You'll Love Working Here Impactful work - Youll be directly contributing to customer success and operational efficiency. Collaborative environment - Work with driven, supportive colleagues across departments. Professional growth - We're growing fast, and you'll have opportunities to grow with us. Innovative culture - Be part of a team that values forward-thinking and continuous improvement. Why Rehrig Pacific? Rehrig Pacific is a leading manufacturer of integrated sustainable solutions for the supply chain and environmental waste industries with a diverse customer list of industry leaders. We provide end-to-end solutions including returnable plastic products, delivery lifts and sleds, technology to track those assets, and a service team to ensure their longevity. Our team is dedicated to the values, mission, and unique culture within our organization that celebrates our people. We believe in fostering an environment where employees can be their authentic selves and know that they are viewed as integral members of the Rehrig Pacific Family.
As a Customer Service Representative (CSR), youll be the first point of contact for our valued customers, playing a crucial role in creating smooth, stress-free experiences. From managing accounts and processing orders to solving problems and collaborating with cross-functional teams - youre not just providing service; youre delivering exceptional support that helps our customers succeed. This isnt your average call center job - its a dynamic, hands-on role that puts you at the heart of our operations and makes you a key player in driving customer satisfaction and company success. What Youll Be Doing Customer Experience Be a trusted advisor - learn our delivery solution product line and guide customers with confidence. Manage customer accounts, set up new clients, and keep records accurate and up to date in JDE and Salesforce. Own the order journey - from processing direct requests and supporting Sales to ensuring seamless post-sales follow-up. Handle inquiries, provide quotes, confirm orders, and resolve issues with clarity and professionalism. Gather and share customer insights with teams across the business to improve offerings and service. Cross-Functional Collaboration Partner with Sales, Operations, NPD, and other departments to ensure every order is delivered accurately and on time. Help revise and refine order forms, product definitions, and process documents. Keep internal systems and tools optimized - including SOPs, part lists, and customer scorecards. Participate in customer QBRs (Quarterly Business Reviews) and help Sales deliver value beyond the sale. Process Optimization Lead the way in solving customer concerns and identifying areas for service improvements. Validate orders and shipping schedules to keep production running smoothly. Manage incoming EDI orders, optimize freight and load planning, and track lead-time performance. Propose smart, creative solutions that align customer expectations with business goals. What You Bring to the Table A bachelors degree OR 5+ years of relevant professional experience. 3+ years in customer service within material handling, logistics, or supply chain industries. Exceptional communication and interpersonal skills - you build rapport and trust easily. Strong organizational skills with the ability to manage multiple accounts and priorities. Tech-savvy: skilled with CRM systems (Salesforce), JDE, and Microsoft Office. A proactive, solutions-oriented mindset and a passion for delivering excellence. Ability to travel (10-20%) and lift up to 25 lbs when needed. Why You'll Love Working Here Impactful work - Youll be directly contributing to customer success and operational efficiency. Collaborative environment - Work with driven, supportive colleagues across departments. Professional growth - We're growing fast, and you'll have opportunities to grow with us. Innovative culture - Be part of a team that values forward-thinking and continuous improvement. Why Rehrig Pacific? Rehrig Pacific is a leading manufacturer of integrated sustainable solutions for the supply chain and environmental waste industries with a diverse customer list of industry leaders. We provide end-to-end solutions including returnable plastic products, delivery lifts and sleds, technology to track those assets, and a service team to ensure their longevity. Our team is dedicated to the values, mission, and unique culture within our organization that celebrates our people. We believe in fostering an environment where employees can be their authentic selves and know that they are viewed as integral members of the Rehrig Pacific Family.