Qodo
Join to apply for the
Technical Support Engineer
role at
Qodo . Qodo is an early-stage startup that empowers developers with cutting-edge tools that integrate seamlessly into their daily workflows. We specialize in GenAI-driven solutions, such as IDE extensions for automated test generation, an AI-enhanced pull-request git agent for improving code review processes, RAG, and others. Our mission is to generate confidence for developers, enhancing productivity and code quality. We are looking for a
Technical Support Engineer
to join our growing Support team! As a
Technical Support Engineer , you will provide technical assistance to customers using our Gen AI platform across both SaaS and on-premise deployments. You\'ll troubleshoot integration issues, resolve technical problems, and ensure customers can effectively implement and use our AI solutions. Responsibilities
Provide high-quality technical support to customers via chat, email, video calls, and ticketing system Diagnose and troubleshoot issues related to our product, including integration problems, code issues, and configuration challenges Collaborate with the development team to escalate and resolve complex technical problems Continuously gather feedback from users to identify common issues and suggest improvements to the product Meet or exceed established performance goals Stay up-to-date with product updates, new features, and industry trends to provide informed support Requirements
Technical background through education, bootcamps, or hands-on experience 2+ years of technical support or customer-facing technical experience Proficiency in at least one programming language (Python, JavaScript, or Java) with familiarity with code versioning tools (e.g., Git) and IDEs Excellent problem-solving skills with the ability to diagnose and resolve complex technical issues Strong communication skills, both written and verbal, with the ability to explain technical concepts clearly Seniority level
Not Applicable Employment type
Full-time Job function
Information Technology Industries
Software Development
#J-18808-Ljbffr
Technical Support Engineer
role at
Qodo . Qodo is an early-stage startup that empowers developers with cutting-edge tools that integrate seamlessly into their daily workflows. We specialize in GenAI-driven solutions, such as IDE extensions for automated test generation, an AI-enhanced pull-request git agent for improving code review processes, RAG, and others. Our mission is to generate confidence for developers, enhancing productivity and code quality. We are looking for a
Technical Support Engineer
to join our growing Support team! As a
Technical Support Engineer , you will provide technical assistance to customers using our Gen AI platform across both SaaS and on-premise deployments. You\'ll troubleshoot integration issues, resolve technical problems, and ensure customers can effectively implement and use our AI solutions. Responsibilities
Provide high-quality technical support to customers via chat, email, video calls, and ticketing system Diagnose and troubleshoot issues related to our product, including integration problems, code issues, and configuration challenges Collaborate with the development team to escalate and resolve complex technical problems Continuously gather feedback from users to identify common issues and suggest improvements to the product Meet or exceed established performance goals Stay up-to-date with product updates, new features, and industry trends to provide informed support Requirements
Technical background through education, bootcamps, or hands-on experience 2+ years of technical support or customer-facing technical experience Proficiency in at least one programming language (Python, JavaScript, or Java) with familiarity with code versioning tools (e.g., Git) and IDEs Excellent problem-solving skills with the ability to diagnose and resolve complex technical issues Strong communication skills, both written and verbal, with the ability to explain technical concepts clearly Seniority level
Not Applicable Employment type
Full-time Job function
Information Technology Industries
Software Development
#J-18808-Ljbffr