Varonis
Technical Support Engineer- L2
Company : Varonis (Nasdaq: VRNS) is a leader in data security, offering a cloud-native Data Security Platform that discovers and classifies critical data, removes exposures, and detects advanced threats with AI-powered automation. Varions protects data across SaaS, IaaS, and hybrid cloud environments, enabling outcomes such as DSPM, data classification, DAG, DDR, DLP, and insider risk management. Location : Portland, Oregon area (onsite model). The Role : We are seeking a self-driven Technical Support Engineer who goes beyond break/fix, anticipates problems, and helps drive innovation in customer support while protecting data. You will contribute to elevating the support team and customer experience. Responsibilities : Be the Game-Changer : join a high-octane support team with vision, grit, and a drive for excellence. Solve Complex Problems : tackle issues with creativity and tenacity; identify and address potential issues before they impact customers. Obsess Over Customers : ensure exceptional customer experiences and align support with customer needs. Collaborate Boldly : work with cross-functional teams to ensure seamless communication and support. Innovate Relentlessly : improve processes, tools, and customer experiences beyond traditional support. Qualifications / Requirements : Experience with SaaS platforms Understanding of cloud architectures (e.g., AWS, Azure, GCP) and IAM solutions (e.g., Okta, Azure AD, AWS IAM) Knowledge of SaaS security challenges (multi-tenancy, data segregation, secure API management) Familiarity with firewalls, VPNs, IDS/IPS, and network protocols (TCP/IP, DNS, SSL/TLS) Experience troubleshooting network-related issues in a SaaS environment Analytical thinking Ability to analyze logs from various sources to identify complex issues Ability to identify potential issues using ADX logs and Grafana dashboards Strong problem-solving and root-cause analysis skills Strong initiative to anticipate issues before they escalate Ability to think critically and work under pressure Game Changing Qualities : Effective communicator with clear documentation of troubleshooting steps Strong communication and interpersonal skills to translate technical concepts for customers Growth-oriented mindset: continuous learning and improvement Resilience to handle high-pressure situations during incidents Customer-centric mindset and empathy in handling security incidents Natural leadership through influence and collaboration Time management and prioritization for multiple high-priority issues Battle-tested mindset and relevant degree or equivalent experience The Company
is an equal opportunity employer. Varions evaluates qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, or other legally protected characteristics. Employment details : Full-time, Seniority level: Mid-Senior level, Job function: Information Technology, Industries: Computer and Network Security and Software Development. Location: Portland, OR. Note: This posting reflects the role description and does not include extraneous listings or unrelated content. #J-18808-Ljbffr
Company : Varonis (Nasdaq: VRNS) is a leader in data security, offering a cloud-native Data Security Platform that discovers and classifies critical data, removes exposures, and detects advanced threats with AI-powered automation. Varions protects data across SaaS, IaaS, and hybrid cloud environments, enabling outcomes such as DSPM, data classification, DAG, DDR, DLP, and insider risk management. Location : Portland, Oregon area (onsite model). The Role : We are seeking a self-driven Technical Support Engineer who goes beyond break/fix, anticipates problems, and helps drive innovation in customer support while protecting data. You will contribute to elevating the support team and customer experience. Responsibilities : Be the Game-Changer : join a high-octane support team with vision, grit, and a drive for excellence. Solve Complex Problems : tackle issues with creativity and tenacity; identify and address potential issues before they impact customers. Obsess Over Customers : ensure exceptional customer experiences and align support with customer needs. Collaborate Boldly : work with cross-functional teams to ensure seamless communication and support. Innovate Relentlessly : improve processes, tools, and customer experiences beyond traditional support. Qualifications / Requirements : Experience with SaaS platforms Understanding of cloud architectures (e.g., AWS, Azure, GCP) and IAM solutions (e.g., Okta, Azure AD, AWS IAM) Knowledge of SaaS security challenges (multi-tenancy, data segregation, secure API management) Familiarity with firewalls, VPNs, IDS/IPS, and network protocols (TCP/IP, DNS, SSL/TLS) Experience troubleshooting network-related issues in a SaaS environment Analytical thinking Ability to analyze logs from various sources to identify complex issues Ability to identify potential issues using ADX logs and Grafana dashboards Strong problem-solving and root-cause analysis skills Strong initiative to anticipate issues before they escalate Ability to think critically and work under pressure Game Changing Qualities : Effective communicator with clear documentation of troubleshooting steps Strong communication and interpersonal skills to translate technical concepts for customers Growth-oriented mindset: continuous learning and improvement Resilience to handle high-pressure situations during incidents Customer-centric mindset and empathy in handling security incidents Natural leadership through influence and collaboration Time management and prioritization for multiple high-priority issues Battle-tested mindset and relevant degree or equivalent experience The Company
is an equal opportunity employer. Varions evaluates qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, or other legally protected characteristics. Employment details : Full-time, Seniority level: Mid-Senior level, Job function: Information Technology, Industries: Computer and Network Security and Software Development. Location: Portland, OR. Note: This posting reflects the role description and does not include extraneous listings or unrelated content. #J-18808-Ljbffr