Warner Music
Digital Operations Coordinator (Temp.)
Warner Music, Los Angeles, California, United States, 90079
Overview
Job Title: Digital Operations Coordinator - Temp We currently have a fantastic opportunity to join our innovative and highly sought-after Digital Operations team at Warner Music Group. At Warner Music Group (WMG), we are a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. We turn dreams into stardom and audiences into fans. We are guided by three core values: Curiosity, Collaboration, and Commitment. WMG is home to a wide range of artists, musicians, and songwriters and is committed to creating a work environment that values, appreciates, and respects everyone. We encourage applications from people with diverse backgrounds and experiences. Consider a career at WMG and enjoy the benefits of an innovative global music company that retains the creative spirit of a nimble independent. Responsibilities
Within the Digital Operations department of Media Operations, provide end-to-end operational account support for digital accounts in the Americas and abroad as needed. Engage in systemic integration of new accounts and ongoing support of existing accounts while ensuring data compliance. Provide support to WMG affiliate labels globally regarding content delivery, XML specifications and technical details related to the WMG digital delivery process, including drafting and educating users on educational documentation. Manage operational and technical account relationships of key partners based in North America. Act as the primary point of contact for North America DSP support, including new account profile setup, education on supply chain workflow and standards, contract language adherence and operational compliance, digital content delivery and release management support. Triage issues with digital assets, production processes, source media, and client infrastructure. Resolve DSP service tickets and catalog optimization inquiries. Provide takedown non-compliance research and partner outreach as needed. Provide metadata validation instruction and support to labels to ensure data governance compliance. Support global affiliates in monitoring and administration of timed releases. Support Immersive Audio accounts to deliver content and troubleshoot delivery/source issues. Monitor team distribution list to provide day-to-day digital fulfillment support and management of timely requests from affiliates. Assist with resolving weekly SNOW tickets for US-based partners to re-encode any files in Asset Failed (approximately 10-20). Monitor digital supply chain health to monitor and resolve failed deliveries to commercial partners. Assist Labels and media production personnel with vetting and monitoring of sensitive release plans, and partner-specific follow up. Participate in operational and regional conference calls to raise awareness and educate audiences on systemic developments, account activities, technical deployments, and other supply chain related activity. Cultivate relationships with key stakeholders to better service the business and catalog. Participate in global systemic initiatives, such as XML specification upgrades, encode rationalization efforts, and introduction/education of technical enhancements pertaining to Digital Service Providers. Suggest and implement enhancements to workflows to improve efficiency. Document Change Requests and bug fixes, and provide support to technical teams in testing enhancements and deployments as needed. Survey DSPs to promote compliance, maintain security standards, and ensure WMG's digital supply chain meets business standards. Provide support for any missing content on YouTube Music and Shorts as it relates to the Production process. About you
Read, interpret, and amend XML. Communicate clearly, effectively, and timely. Comfortable working in a fast-paced environment. Maintain an approachable demeanor. Stay organized, on task, and motivated. Think critically and creatively. Learn and implement new processes, procedures or concepts quickly. Review analysis and translate it into actions. Proficient in Google Workspace for Google Mail, Calendar, Contacts, and Meet. 1-2 years account management and/or working with digital service provider experience preferred. Wed love it if you also had
A passion for music. Multi-tasking capabilities. Curiosity for our business and your role within it. A Bachelors Degree or equivalent experience. Experience in digital content, data, and/or account management. Experience with computer programming languages. About us
Warner Music Group champions emerging artists and global superstars alike across multiple labels and divisions, including Warner Records, Warner Classics, and Warner Chappell Music, among others. We also support the independent community through ADA and artist services division WMX. Warner Music Group is home to Warner Music Entertainment for film and television storytelling. Together, we are Warner Music Group: Independent Minds. Major Sound. How to apply
Click the Apply link at the top of the page, or apply directly with LinkedIn. Applications submitted via LinkedIn will import profile information but still allow you to upload a resume and cover letter. Dont be discouraged if you dont hear back immediately. Were reviewing all resumes to find the best people for WMG. Thanks for your interest in working for WMG. We love it here, and think you will, too. #LI-Onsite This position requires a minimum of four days per week in the office. We value in-office collaboration and believe it's essential for talent development and fostering strong working relationships. Warner Music Group is an Equal Opportunity Employer. Salary Range: $28.00 Fixed Rate. Salary ranges are included where required by law. The actual base pay depends on factors such as experience and business needs. The pay range is subject to change at any time. Warner Music Group is an Equal Opportunity Employer. Notes: This job description contains references to documents and policies; however, links have been removed in this refined version. #J-18808-Ljbffr
Job Title: Digital Operations Coordinator - Temp We currently have a fantastic opportunity to join our innovative and highly sought-after Digital Operations team at Warner Music Group. At Warner Music Group (WMG), we are a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. We turn dreams into stardom and audiences into fans. We are guided by three core values: Curiosity, Collaboration, and Commitment. WMG is home to a wide range of artists, musicians, and songwriters and is committed to creating a work environment that values, appreciates, and respects everyone. We encourage applications from people with diverse backgrounds and experiences. Consider a career at WMG and enjoy the benefits of an innovative global music company that retains the creative spirit of a nimble independent. Responsibilities
Within the Digital Operations department of Media Operations, provide end-to-end operational account support for digital accounts in the Americas and abroad as needed. Engage in systemic integration of new accounts and ongoing support of existing accounts while ensuring data compliance. Provide support to WMG affiliate labels globally regarding content delivery, XML specifications and technical details related to the WMG digital delivery process, including drafting and educating users on educational documentation. Manage operational and technical account relationships of key partners based in North America. Act as the primary point of contact for North America DSP support, including new account profile setup, education on supply chain workflow and standards, contract language adherence and operational compliance, digital content delivery and release management support. Triage issues with digital assets, production processes, source media, and client infrastructure. Resolve DSP service tickets and catalog optimization inquiries. Provide takedown non-compliance research and partner outreach as needed. Provide metadata validation instruction and support to labels to ensure data governance compliance. Support global affiliates in monitoring and administration of timed releases. Support Immersive Audio accounts to deliver content and troubleshoot delivery/source issues. Monitor team distribution list to provide day-to-day digital fulfillment support and management of timely requests from affiliates. Assist with resolving weekly SNOW tickets for US-based partners to re-encode any files in Asset Failed (approximately 10-20). Monitor digital supply chain health to monitor and resolve failed deliveries to commercial partners. Assist Labels and media production personnel with vetting and monitoring of sensitive release plans, and partner-specific follow up. Participate in operational and regional conference calls to raise awareness and educate audiences on systemic developments, account activities, technical deployments, and other supply chain related activity. Cultivate relationships with key stakeholders to better service the business and catalog. Participate in global systemic initiatives, such as XML specification upgrades, encode rationalization efforts, and introduction/education of technical enhancements pertaining to Digital Service Providers. Suggest and implement enhancements to workflows to improve efficiency. Document Change Requests and bug fixes, and provide support to technical teams in testing enhancements and deployments as needed. Survey DSPs to promote compliance, maintain security standards, and ensure WMG's digital supply chain meets business standards. Provide support for any missing content on YouTube Music and Shorts as it relates to the Production process. About you
Read, interpret, and amend XML. Communicate clearly, effectively, and timely. Comfortable working in a fast-paced environment. Maintain an approachable demeanor. Stay organized, on task, and motivated. Think critically and creatively. Learn and implement new processes, procedures or concepts quickly. Review analysis and translate it into actions. Proficient in Google Workspace for Google Mail, Calendar, Contacts, and Meet. 1-2 years account management and/or working with digital service provider experience preferred. Wed love it if you also had
A passion for music. Multi-tasking capabilities. Curiosity for our business and your role within it. A Bachelors Degree or equivalent experience. Experience in digital content, data, and/or account management. Experience with computer programming languages. About us
Warner Music Group champions emerging artists and global superstars alike across multiple labels and divisions, including Warner Records, Warner Classics, and Warner Chappell Music, among others. We also support the independent community through ADA and artist services division WMX. Warner Music Group is home to Warner Music Entertainment for film and television storytelling. Together, we are Warner Music Group: Independent Minds. Major Sound. How to apply
Click the Apply link at the top of the page, or apply directly with LinkedIn. Applications submitted via LinkedIn will import profile information but still allow you to upload a resume and cover letter. Dont be discouraged if you dont hear back immediately. Were reviewing all resumes to find the best people for WMG. Thanks for your interest in working for WMG. We love it here, and think you will, too. #LI-Onsite This position requires a minimum of four days per week in the office. We value in-office collaboration and believe it's essential for talent development and fostering strong working relationships. Warner Music Group is an Equal Opportunity Employer. Salary Range: $28.00 Fixed Rate. Salary ranges are included where required by law. The actual base pay depends on factors such as experience and business needs. The pay range is subject to change at any time. Warner Music Group is an Equal Opportunity Employer. Notes: This job description contains references to documents and policies; however, links have been removed in this refined version. #J-18808-Ljbffr