TEKsystems
Overview
We have multiple openings at our client to add to their Service Desk Team. These qualified technicians would have at least 6 months of experience in a technical support environment handling high volume of phone support as well as ServiceNow experience. This position is fully remote. Responsibilities
Provides technical support for all service tickets entering the Service Desk Evaluates issues and escalates as needed to a higher level or other resource as appropriate using the provided Service Desk Process manual Assists with system configuration and diagnostics, hardware and software diagnostics, and processing requests for hardware repair or replacement Accurately logs problems and updates ticket history to document troubleshooting steps and resolution Basic solution implementation and support: VPN, Active Directory, Microsoft 365, AzureAD Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security Use software and hardware pertinent to the detection and resolution of desktop computers and network problems Knowledge of Windows 10 - installing and troubleshooting Installing, configuring, and troubleshooting desktop hardware and peripherals Microsoft 365 Basic Administration Active Directory Basic Administration Qualifications
High school diploma/GED required Education
High school diploma/GED required Pay and Benefits
The pay range for this position is $15.00 - $17.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available; Life Insurance (Voluntary Life & AD&D for the employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave) Workplace
This is a hybrid position in Decatur, IL. Application
This position is anticipated to close on Sep 12, 2025. Interested in hearing more about this opportunity and love providing high level of service to end users requesting support? Apply directly and email your resume to aelya@te ksystems.com. About TEKsystems
TEKsystems: Were partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services: Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Helping all candidates find great careers is our goal. The information you provide here is secure and confidential. We are directing you to the original job posting. Please apply directly for this job at the employers website. #J-18808-Ljbffr
We have multiple openings at our client to add to their Service Desk Team. These qualified technicians would have at least 6 months of experience in a technical support environment handling high volume of phone support as well as ServiceNow experience. This position is fully remote. Responsibilities
Provides technical support for all service tickets entering the Service Desk Evaluates issues and escalates as needed to a higher level or other resource as appropriate using the provided Service Desk Process manual Assists with system configuration and diagnostics, hardware and software diagnostics, and processing requests for hardware repair or replacement Accurately logs problems and updates ticket history to document troubleshooting steps and resolution Basic solution implementation and support: VPN, Active Directory, Microsoft 365, AzureAD Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security Use software and hardware pertinent to the detection and resolution of desktop computers and network problems Knowledge of Windows 10 - installing and troubleshooting Installing, configuring, and troubleshooting desktop hardware and peripherals Microsoft 365 Basic Administration Active Directory Basic Administration Qualifications
High school diploma/GED required Education
High school diploma/GED required Pay and Benefits
The pay range for this position is $15.00 - $17.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available; Life Insurance (Voluntary Life & AD&D for the employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave) Workplace
This is a hybrid position in Decatur, IL. Application
This position is anticipated to close on Sep 12, 2025. Interested in hearing more about this opportunity and love providing high level of service to end users requesting support? Apply directly and email your resume to aelya@te ksystems.com. About TEKsystems
TEKsystems: Were partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services: Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Helping all candidates find great careers is our goal. The information you provide here is secure and confidential. We are directing you to the original job posting. Please apply directly for this job at the employers website. #J-18808-Ljbffr