DPR Construction
System Administrator - Riskonnect / Salesforce
DPR Construction, San Diego, California, United States, 92189
System Administrator - Riskonnect / Salesforce
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DPR Construction Overview
The Riskonnect System Administrator ensures optimal performance, security, and user experience of Riskonnect (built on the Salesforce platform). Responsibilities include managing day-to-day administration, collaborating with stakeholders to gather requirements, and implementing solutions that streamline workflows, enhance reporting, and drive user adoption. Additional duties include providing user support, performing break-fix activities, complex issue resolution, root cause analysis, and supporting projects involving enterprise application integrations. Key Responsibilities Platform Administration & Security: oversee user lifecycle management (create/deactivate users, manage profiles, roles, sharing rules, and permissions to enforce data governance); customize and configure Riskonnect objects, fields, page layouts, record types, validation rules, and Lightning record pages; implement automations using workflows, Flow, Process Builder, and approval processes. Reporting & Analytics: design and maintain dashboards and custom reports delivering insights into risk, compliance, and operational metrics; create and provide data extracts, curated reports, and metrics for business and audit use. Data Management & Integrity: perform imports, exports, cleansing, deduplication, and validation to maintain data accuracy and consistency; conduct regular audits and alignment checks to ensure system reliability and user trust. Release & Change Management: manage sandbox environments, change sets, and Riskonnect/Salesforce upgrades and patches via organized release processes. Support, Training & User Adoption: provide first-line support to users; troubleshoot issues, manage support tickets, resolve incidents, and escalate as needed; develop training materials, lead user workshops, and promote best practices across departments. System Analysis & Continuous Improvement: assess system functionality, data flows, controls, and integration points to identify enhancements; collaborate with stakeholders and vendors to prioritize upgrades and optimize platform usage. Documentation & Compliance: maintain detailed system documentation (configuration specs, SOPs, process maps, and troubleshooting guides); assist audit readiness by contributing to compliance documentation as needed.
Required Skills & Qualifications
Technical Expertise:
deep knowledge of Riskonnect/Salesforce platform administration, including custom objects, automations, security model, and UI customizations; strong capabilities in reporting and data visualization for risk and compliance metrics; experience with data handling (imports, cleansing, audits, integrity maintenance); familiarity with sandbox management and deployment tools (change sets, sandboxes, release staging). Certifications:
Salesforce Certified Administrator highly preferred; additional certifications (Advanced Admin, App Builder, Riskonnect-specific training) are beneficial. Support & Troubleshooting:
proven experience providing Tier-2 support, resolving incidents, and performing root cause analysis in Riskonnect or similar RMIS. Soft Skills:
excellent communication and collaboration to bridge IT, risk management, and business users; strong analytical mindset, detail orientation, and proactive approach to system improvement; effective time and project management with adaptability to learn new platform features.
Experience & Education
Bachelors degree in IT, Risk Management, Computer Science, or related field 23+ years administering Riskonnect, Salesforce, or other RMIS platforms Exposure to integrations (APIs, data loader) and 3rd-party AppExchange tools preferred
Work Conditions
Hybrid role with most time spent working from home; attendance at important meetings and events at the local DPR office is required Prolonged periods of sitting or standing at a computer screen; ability to sit/stand for long periods Must be able to lift 15 pounds at times Occasional domestic travel, via airplane, required for meetings
Washington and California Applicants: In compliance with local law, compensation information is disclosed where legally required. Salary ranges may vary based on factors such as market data, location, and experience. Salary is one component of DPRs total compensation package. DPR Construction is a forward-thinking, self-performing general contractor specializing in technically complex and sustainable projects. We are a private, employee-owned company with offices around the world. DPR values opportunity, curiosity, and collaboration. Seniority level Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Construction and Civil Engineering
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at
DPR Construction Overview
The Riskonnect System Administrator ensures optimal performance, security, and user experience of Riskonnect (built on the Salesforce platform). Responsibilities include managing day-to-day administration, collaborating with stakeholders to gather requirements, and implementing solutions that streamline workflows, enhance reporting, and drive user adoption. Additional duties include providing user support, performing break-fix activities, complex issue resolution, root cause analysis, and supporting projects involving enterprise application integrations. Key Responsibilities Platform Administration & Security: oversee user lifecycle management (create/deactivate users, manage profiles, roles, sharing rules, and permissions to enforce data governance); customize and configure Riskonnect objects, fields, page layouts, record types, validation rules, and Lightning record pages; implement automations using workflows, Flow, Process Builder, and approval processes. Reporting & Analytics: design and maintain dashboards and custom reports delivering insights into risk, compliance, and operational metrics; create and provide data extracts, curated reports, and metrics for business and audit use. Data Management & Integrity: perform imports, exports, cleansing, deduplication, and validation to maintain data accuracy and consistency; conduct regular audits and alignment checks to ensure system reliability and user trust. Release & Change Management: manage sandbox environments, change sets, and Riskonnect/Salesforce upgrades and patches via organized release processes. Support, Training & User Adoption: provide first-line support to users; troubleshoot issues, manage support tickets, resolve incidents, and escalate as needed; develop training materials, lead user workshops, and promote best practices across departments. System Analysis & Continuous Improvement: assess system functionality, data flows, controls, and integration points to identify enhancements; collaborate with stakeholders and vendors to prioritize upgrades and optimize platform usage. Documentation & Compliance: maintain detailed system documentation (configuration specs, SOPs, process maps, and troubleshooting guides); assist audit readiness by contributing to compliance documentation as needed.
Required Skills & Qualifications
Technical Expertise:
deep knowledge of Riskonnect/Salesforce platform administration, including custom objects, automations, security model, and UI customizations; strong capabilities in reporting and data visualization for risk and compliance metrics; experience with data handling (imports, cleansing, audits, integrity maintenance); familiarity with sandbox management and deployment tools (change sets, sandboxes, release staging). Certifications:
Salesforce Certified Administrator highly preferred; additional certifications (Advanced Admin, App Builder, Riskonnect-specific training) are beneficial. Support & Troubleshooting:
proven experience providing Tier-2 support, resolving incidents, and performing root cause analysis in Riskonnect or similar RMIS. Soft Skills:
excellent communication and collaboration to bridge IT, risk management, and business users; strong analytical mindset, detail orientation, and proactive approach to system improvement; effective time and project management with adaptability to learn new platform features.
Experience & Education
Bachelors degree in IT, Risk Management, Computer Science, or related field 23+ years administering Riskonnect, Salesforce, or other RMIS platforms Exposure to integrations (APIs, data loader) and 3rd-party AppExchange tools preferred
Work Conditions
Hybrid role with most time spent working from home; attendance at important meetings and events at the local DPR office is required Prolonged periods of sitting or standing at a computer screen; ability to sit/stand for long periods Must be able to lift 15 pounds at times Occasional domestic travel, via airplane, required for meetings
Washington and California Applicants: In compliance with local law, compensation information is disclosed where legally required. Salary ranges may vary based on factors such as market data, location, and experience. Salary is one component of DPRs total compensation package. DPR Construction is a forward-thinking, self-performing general contractor specializing in technically complex and sustainable projects. We are a private, employee-owned company with offices around the world. DPR values opportunity, curiosity, and collaboration. Seniority level Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Construction and Civil Engineering
#J-18808-Ljbffr