Live Nation Entertainment
LN Concerts, Ticketing Manager
Live Nation Entertainment, Beverly Hills, California, United States, 90211
Ticketing Manager
Live Nation Concerts is seeking a qualified Ticketing Manager to manage ticket operations for its marquee promoted shows in third-party venues. This detail-oriented position requires excellent organizational skills, strong problem-solving skills, and an ability to work efficiently, accurately, and effectively under pressure. The ideal candidate will have extensive experience managing processes, a robust understanding of multiple ticketing systems, strong customer service skills, and a track record of fostering strong working relationships with artist management, senior executives, partners, and clients at all levels of an organization. Event Management: Direct and support ticketing providers and tour partners on all operational aspects related to ticketing for Live Nation's largest touring clients. Build events using the Ticketmaster platform and oversee non-Ticketmaster builds. Communicate and oversee the setup of all required tour offers, inventory requests, tour production and other ticketing information for show build to the venue box offices. Provide support and guidance to artist clients and tour personnel. Monitor and maintain event inventory including holds, releases, flex pricing, rescaling and dynamic pricing for assigned tours. Provide ongoing reporting to touring team, Live Nation executives, and tour personnel. Communicate regularly with promoters, Ticketmaster staff, Live Nation Ticketing staff, vendors, customers and affiliated parties. Oversee and process ticket requests. Collect and analyze inventory data across multiple ticketing platforms. QA events to ensure accurate and consistent event information and set-up. Adhere to Live Nation ticketing initiatives, programs, policies and procedures. On-site support at local events in the Los Angeles/surrounding areas. Balance and report on event financials. Train and manage part time staff. All other duties as assigned. What This Person Will Bring: 2-3 years experience as a box office manager or ticketing representative. Bachelor's degree from an accredited university or comparable work experience. Strong knowledge of Box Office or similar operations. Knowledge of ticketing provider software a plus. Experience collaborating with production, marketing, booking and accounting a plus. Excellent oral and written communication. Ability to work day, evening and weekend hours, based on the needs of daily business operations. Working knowledge of Microsoft Office applications (Word, Excel, etc.) Excellent interpersonal and communication skills. Ability to provide leadership, prioritize, organize, motivate, problem solve, delegate, follow-up, and communicate. Must be able to work under pressure to meet strict deadlines. Benefits & Perks: Our motto is 'Taking Care of Our Own' through 6 pillars of benefits: Health: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA) Yourself: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days Wealth: 401(k) program with company match, stock reimbursement program Family: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support Career: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment Others: Volunteer time off, crowdfunding match Equal Employment Opportunity: We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. Live Nation strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, race, sex, gender, gender identity, gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and/or applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and/or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis. Hiring Practices: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
Live Nation Concerts is seeking a qualified Ticketing Manager to manage ticket operations for its marquee promoted shows in third-party venues. This detail-oriented position requires excellent organizational skills, strong problem-solving skills, and an ability to work efficiently, accurately, and effectively under pressure. The ideal candidate will have extensive experience managing processes, a robust understanding of multiple ticketing systems, strong customer service skills, and a track record of fostering strong working relationships with artist management, senior executives, partners, and clients at all levels of an organization. Event Management: Direct and support ticketing providers and tour partners on all operational aspects related to ticketing for Live Nation's largest touring clients. Build events using the Ticketmaster platform and oversee non-Ticketmaster builds. Communicate and oversee the setup of all required tour offers, inventory requests, tour production and other ticketing information for show build to the venue box offices. Provide support and guidance to artist clients and tour personnel. Monitor and maintain event inventory including holds, releases, flex pricing, rescaling and dynamic pricing for assigned tours. Provide ongoing reporting to touring team, Live Nation executives, and tour personnel. Communicate regularly with promoters, Ticketmaster staff, Live Nation Ticketing staff, vendors, customers and affiliated parties. Oversee and process ticket requests. Collect and analyze inventory data across multiple ticketing platforms. QA events to ensure accurate and consistent event information and set-up. Adhere to Live Nation ticketing initiatives, programs, policies and procedures. On-site support at local events in the Los Angeles/surrounding areas. Balance and report on event financials. Train and manage part time staff. All other duties as assigned. What This Person Will Bring: 2-3 years experience as a box office manager or ticketing representative. Bachelor's degree from an accredited university or comparable work experience. Strong knowledge of Box Office or similar operations. Knowledge of ticketing provider software a plus. Experience collaborating with production, marketing, booking and accounting a plus. Excellent oral and written communication. Ability to work day, evening and weekend hours, based on the needs of daily business operations. Working knowledge of Microsoft Office applications (Word, Excel, etc.) Excellent interpersonal and communication skills. Ability to provide leadership, prioritize, organize, motivate, problem solve, delegate, follow-up, and communicate. Must be able to work under pressure to meet strict deadlines. Benefits & Perks: Our motto is 'Taking Care of Our Own' through 6 pillars of benefits: Health: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA) Yourself: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days Wealth: 401(k) program with company match, stock reimbursement program Family: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support Career: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment Others: Volunteer time off, crowdfunding match Equal Employment Opportunity: We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. Live Nation strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, race, sex, gender, gender identity, gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and/or applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and/or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis. Hiring Practices: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.