Cursor
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Technical Support Engineer
role at
Cursor (acquired by DataRobot) 2 days ago Be among the first 25 applicants Join to apply for the
Technical Support Engineer
role at
Cursor (acquired by DataRobot) Role
Technical Support Engineers are the first line of defense for our users, debugging tricky issues, building automations to streamline workflows, and ensuring every interaction with Cursor is smooth and impactful. You'll partner closely with product and engineering to champion the voice of the customer and shape how AI-powered developer support scales.
Responsibilities
Provide in-depth technical support via support tickets and Slack messages, resolving complex user-reported issues and ensuring high-quality customer interactions. Debug, reproduce, and troubleshoot software bugs and usability problems. Design and build internal tools and automations to scale support operations. Represent Anysphere in technical conversations with enterprise users and developers. Partner with Product and Engineering to escalate critical issues and feed insights into the roadmap. Maintain and expand user-facing documentation and internal knowledge bases to empower both customers and teammates.
Requirements
Experience in technical support, software engineering, or a related technical role. Strong understanding of software development workflows; experience with IDEs, LLMs, and building with AI. Strong debugging skills and a passion for digging deep into technical problems. Clear, concise communication skills to explain complex concepts to technical and non?technical audiences. Self-starter with curiosity, creativity, and a bias for action.
About
We're Anysphere, the team behind Cursor.
Our mission is to automate coding. The first step in our journey is to build the best tool for professional programmers, using a combination of inventive research, design, and engineering.
We're a group of engineers and scientists who've built well-known products, created large OSS projects, started productive businesses, won olympiad medals, and published significant research (e.g. tmm1, ian, luke, phil, federico, aman, sualeh).
Our organization is very flat, and our team is small and talent dense. We particularly like people who are truthseeking, passionate, and creative. We enjoy spirited debate, crazy ideas, and shipping code.
We're in-person with cozy offices in North Beach, San Francisco and Manhattan, New York, replete with well-stocked libraries. Our investors include Andreessen Horowitz, OpenAI, Jeff Dean, John Schulman, and the founders of Stripe and Github.
Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
Software Development Referrals increase your chances of interviewing at Cursor (acquired by DataRobot) by 2x Get notified about new Technical Support Engineer jobs in
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Tonawanda, NY $122,292.00-$149,468.00 2 weeks ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Technical Support Engineer
role at
Cursor (acquired by DataRobot) 2 days ago Be among the first 25 applicants Join to apply for the
Technical Support Engineer
role at
Cursor (acquired by DataRobot) Role
Technical Support Engineers are the first line of defense for our users, debugging tricky issues, building automations to streamline workflows, and ensuring every interaction with Cursor is smooth and impactful. You'll partner closely with product and engineering to champion the voice of the customer and shape how AI-powered developer support scales.
Responsibilities
Provide in-depth technical support via support tickets and Slack messages, resolving complex user-reported issues and ensuring high-quality customer interactions. Debug, reproduce, and troubleshoot software bugs and usability problems. Design and build internal tools and automations to scale support operations. Represent Anysphere in technical conversations with enterprise users and developers. Partner with Product and Engineering to escalate critical issues and feed insights into the roadmap. Maintain and expand user-facing documentation and internal knowledge bases to empower both customers and teammates.
Requirements
Experience in technical support, software engineering, or a related technical role. Strong understanding of software development workflows; experience with IDEs, LLMs, and building with AI. Strong debugging skills and a passion for digging deep into technical problems. Clear, concise communication skills to explain complex concepts to technical and non?technical audiences. Self-starter with curiosity, creativity, and a bias for action.
About
We're Anysphere, the team behind Cursor.
Our mission is to automate coding. The first step in our journey is to build the best tool for professional programmers, using a combination of inventive research, design, and engineering.
We're a group of engineers and scientists who've built well-known products, created large OSS projects, started productive businesses, won olympiad medals, and published significant research (e.g. tmm1, ian, luke, phil, federico, aman, sualeh).
Our organization is very flat, and our team is small and talent dense. We particularly like people who are truthseeking, passionate, and creative. We enjoy spirited debate, crazy ideas, and shipping code.
We're in-person with cozy offices in North Beach, San Francisco and Manhattan, New York, replete with well-stocked libraries. Our investors include Andreessen Horowitz, OpenAI, Jeff Dean, John Schulman, and the founders of Stripe and Github.
Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
Software Development Referrals increase your chances of interviewing at Cursor (acquired by DataRobot) by 2x Get notified about new Technical Support Engineer jobs in
Buffalo-Niagara Falls Area . Williamsville, NY $60,000.00-$70,000.00 2 weeks ago Olean, NY $77,000.00-$110,000.00 1 week ago Olean, NY $92,000.00-$170,000.00 5 days ago Williamsville, NY $54,300.00-$86,900.00 1 day ago Network Engineer with strong exp in Network operation center (NOC)
Technical Support Specialist (electrical experience required)
Lewiston, NY $100,000.00-$120,000.00 5 days ago Buffalo, NY $80,000.00-$130,000.00 3 days ago Buffalo, NY $70,000.00-$110,000.00 2 months ago Buffalo, NY $80,640.00-$120,960.00 3 days ago Buffalo, NY $75,000.00-$105,000.00 2 days ago Amherst, NY $81,882.00-$97,458.00 2 months ago Lewiston, NY $104,000.00-$140,000.00 2 days ago Buffalo, NY $64,000.00-$84,000.00 5 months ago Buildings and Systems Engineering Specialist
Buildings and Systems Engineering Specialist
Buffalo, NY $90,000.00-$120,000.00 2 weeks ago Lewiston, NY $90,000.00-$123,200.00 2 weeks ago Quality Systems and Continuous Improvement Engineer (Tonawanda, NY)
Tonawanda, NY $122,292.00-$149,468.00 2 weeks ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr