Capital One
Senior Associate, Product Management - Customer Services & Strategy (US Card)
Capital One, Chicago, Illinois, United States, 60290
Overview
Senior Associate, Product Management - Customer Services & Strategy (US Card) at Capital One Join to apply for the
Senior Associate, Product Management - Customer Services & Strategy (US Card)
role at
Capital One . About the Team
The US Card Customer Services & Strategy team has openings in the following spaces:
Recoveries Product ,
Collections Product ,
Fraud Product ,
Enterprise Platform Product , and
Servicing Product . In this role, you’ll learn the essentials of being a product manager, and Capital One will invest in you to grow in four key areas: Human Centered
You’ll collaborate with tech teams to build comprehensive acceptance criteria, identify and elevate any need for additional research to define future feature design You’ll break down business epics into features and further into user stories, driving your team toward the lowest effort or Minimal Viable Product (MVP) for a valid feature test
Business Focused
Demonstrating a growth mindset, you’ll effectively use hypothesis-driven assessment of data to ensure your product or feature delivers on real business needs You’ll own and prioritize feature development roadmaps, ensuring all necessary processes and procedures are followed to manage risk
Technology Driven
You’ll work autonomously in an agile environment to conduct research and develop features that utilize new and evolving technology You’ll collaborate with designers, technologists, data scientists and subject-matter experts to build cutting edge solutions to help customers You’ll deliver well-managed product platforms for customers by understanding technology trends and architecture strategy
Transformational Leadership
By actively participating in horizontal forums, you’ll build a network of trusted relationships among tech teams, designers, internal stakeholders and partner teams You’ll articulate a succinct product roadmap to deliver business value and share with stakeholders, elevating your team’s results
We want you if you are
Intellectually Curious — you ask why, you explore, you’re comfortable with ambiguity, and you’re eager to learn and take on new challenges Communicator & Influencer — you can communicate complex ideas clearly to different audiences and rally associates to work with you Do-er — you’re biased toward action, resilient to roadblocks, well organized, and able to multitask and prioritize Passionate & Customer Focus — you care about growing others and shipping products that meet customer needs Learner — you seek to learn new things and technologies with humility Team Player — you work well with diverse people and put the team first Basic Qualifications
Bachelor’s degree or military experience At least 1 year of product management experience or at least 1 year of experience in product design, agile delivery, business analysis, data science, or software engineering Preferred Qualifications
Bachelor’s degree in computer science or engineering 1+ years translating business strategy or analysis into consumer facing digital products 1+ years of experience working on core product platforms powering digital experiences 1+ years working with cross functional teams as a product owner in an agile development process Compensation, Benefits & Additional Details
At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Salaries for part-time roles will be prorated based on hours worked. Chicago, IL: $99,100 - $113,100 for Sr. Associate, Product Management McLean, VA: $109,000 - $124,400 for Sr. Associate, Product Management New York, NY: $118,900 - $135,700 for Sr. Associate, Product Management Richmond, VA: $99,100 - $113,100 for Sr. Associate, Product Management Candidates hired to work in other locations will be subject to the pay range for that location, and the actual offer will be in the offer letter. This role is eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives. Capital One offers comprehensive benefits. Eligibility varies by status and location. For details, visit the Capital One Careers website. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in accordance with laws. Capital One promotes a drug-free workplace. Capital One may consider applicants with criminal history consistent with applicable laws. If you require an accommodation, contact Capital One Recruiting at 1-800-304-9102 or RecruitingAccommodation@capitalone.com. For technical support or questions about recruiting, email Careers@capitalone.com. Capital One does not endorse third-party products, services, or information available through this site. Some positions may be posted for international locations; see location-specific postings for details.
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Senior Associate, Product Management - Customer Services & Strategy (US Card) at Capital One Join to apply for the
Senior Associate, Product Management - Customer Services & Strategy (US Card)
role at
Capital One . About the Team
The US Card Customer Services & Strategy team has openings in the following spaces:
Recoveries Product ,
Collections Product ,
Fraud Product ,
Enterprise Platform Product , and
Servicing Product . In this role, you’ll learn the essentials of being a product manager, and Capital One will invest in you to grow in four key areas: Human Centered
You’ll collaborate with tech teams to build comprehensive acceptance criteria, identify and elevate any need for additional research to define future feature design You’ll break down business epics into features and further into user stories, driving your team toward the lowest effort or Minimal Viable Product (MVP) for a valid feature test
Business Focused
Demonstrating a growth mindset, you’ll effectively use hypothesis-driven assessment of data to ensure your product or feature delivers on real business needs You’ll own and prioritize feature development roadmaps, ensuring all necessary processes and procedures are followed to manage risk
Technology Driven
You’ll work autonomously in an agile environment to conduct research and develop features that utilize new and evolving technology You’ll collaborate with designers, technologists, data scientists and subject-matter experts to build cutting edge solutions to help customers You’ll deliver well-managed product platforms for customers by understanding technology trends and architecture strategy
Transformational Leadership
By actively participating in horizontal forums, you’ll build a network of trusted relationships among tech teams, designers, internal stakeholders and partner teams You’ll articulate a succinct product roadmap to deliver business value and share with stakeholders, elevating your team’s results
We want you if you are
Intellectually Curious — you ask why, you explore, you’re comfortable with ambiguity, and you’re eager to learn and take on new challenges Communicator & Influencer — you can communicate complex ideas clearly to different audiences and rally associates to work with you Do-er — you’re biased toward action, resilient to roadblocks, well organized, and able to multitask and prioritize Passionate & Customer Focus — you care about growing others and shipping products that meet customer needs Learner — you seek to learn new things and technologies with humility Team Player — you work well with diverse people and put the team first Basic Qualifications
Bachelor’s degree or military experience At least 1 year of product management experience or at least 1 year of experience in product design, agile delivery, business analysis, data science, or software engineering Preferred Qualifications
Bachelor’s degree in computer science or engineering 1+ years translating business strategy or analysis into consumer facing digital products 1+ years of experience working on core product platforms powering digital experiences 1+ years working with cross functional teams as a product owner in an agile development process Compensation, Benefits & Additional Details
At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Salaries for part-time roles will be prorated based on hours worked. Chicago, IL: $99,100 - $113,100 for Sr. Associate, Product Management McLean, VA: $109,000 - $124,400 for Sr. Associate, Product Management New York, NY: $118,900 - $135,700 for Sr. Associate, Product Management Richmond, VA: $99,100 - $113,100 for Sr. Associate, Product Management Candidates hired to work in other locations will be subject to the pay range for that location, and the actual offer will be in the offer letter. This role is eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives. Capital One offers comprehensive benefits. Eligibility varies by status and location. For details, visit the Capital One Careers website. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in accordance with laws. Capital One promotes a drug-free workplace. Capital One may consider applicants with criminal history consistent with applicable laws. If you require an accommodation, contact Capital One Recruiting at 1-800-304-9102 or RecruitingAccommodation@capitalone.com. For technical support or questions about recruiting, email Careers@capitalone.com. Capital One does not endorse third-party products, services, or information available through this site. Some positions may be posted for international locations; see location-specific postings for details.
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