Giants Baseball & Softball Camps
Jack In The Box - ASSISTANT RESTAURANT MANAGER
Giants Baseball & Softball Camps, Sanger, Texas, United States, 76266
Overview
Position: Jack In The Box - ASSISTANT RESTAURANT MANAGER. Role at Giants Baseball & Softball Camps. Responsible for managing restaurant operations, in conjunction with or in the absence of the Restaurant Manager. Uses discretion in daily management decisions with accountability for ensuring effective execution of the Service Profit Chain (SPC) and Brand Promise. Primary responsibilities are to provide excellent internal service, external service, and building restaurant sales and profit while ensuring compliance with policies, procedures, and regulatory requirements. Key Duties/Responsibilities
Internal Service: Recruits, selects, trains, develops, and evaluates restaurant employees. Monitors staffing levels to ensure sufficient development and talent; ensures systems for training employees on workstations are fully implemented and adhered to by management and team members; identifies and develops internal candidates for management and Team Leader. Works with restaurant team to ensure effective execution of "My Promise to You" and the Service Profit Chain; creates a restaurant environment that is friendly, fun, clean, and safe; treats all employees with care and respect; motivates and inspires employees to achieve high performance while adhering to Company procedures; recognizes and rewards employees appropriately. Understands and utilizes JIB systems, processes, and tools; and complies with all state and federal labor laws and regulations. External Service: Manages daily activities to achieve excellence in restaurant operations. Ensures guests receive an exceptional experience by properly training employees and holding the restaurant team accountable for consistently delivering excellent guest service and food quality. Monitors adherence with all JIB systems, procedures, and food safety requirements; reviews practices and modifies as needed to continuously improve the guest experience. Maintains visibility and interaction with guests; responds to guest concerns and complaints in a timely and professional manner, and ensures positive resolution. Maintains a positive brand image by ensuring consistent food quality, guest service, and restaurant cleanliness & maintenance. Serves as a role model for excellent guest service. Higher Profits: Partners with Restaurant Manager in using management information tools to analyze restaurant operational and financial performance each period, including I&E, quality and service reports, health inspections, HACCP, etc.; identifies trends and consults with management on implementing action plans for improvement; uses data to analyze business results; develops and executes action plans to increase restaurant sales and profitability by executing the Service Profit Chain and understanding its impact on the overall business; considers cost/benefit impact of financial decisions and works to protect the JIB brand. Monitors costs and adherence to budget and restaurant goals. Selection Skills/Qualities
Fostering the Culture: Demonstrates a passion for the business and pride in Jack in the Box; ability to manage with integrity, honesty, and trust that promotes the Jack in the Box culture and values and embraces the Service Profit Chain and "My Promise To You"; demonstrates high ethical standards; treats employees and guests with respect; and actively listens and communicates timely, clearly, and accurately with management team and team members. Remains calm when challenged or placed under pressure; calms others who are confronted with a difficult situation or task; effectively manages Training/Coaching/Development: Serves as a strong role model who motivates and inspires employees; effectively trains, coaches, and provides time for employees to learn; identifies employees' potential and fosters development for promotion to the next level; demonstrates patience and commitment toward development of values; provides quality and timely performance feedback. Guest Focus: Is passionate about providing a high-quality guest experience and understands guests' perspectives; focuses efforts on ensuring consistent, quality service that exceeds guests' expectations. Demonstrates guest service techniques and ability to manage in a fast-paced environment. Food Quality/Safety: Demonstrates awareness of food quality and safety, and restaurant cleanliness; dedicated to consistently serving great food to guests and conveys importance to restaurant operations. Demonstrated ability to utilize systems and perform duties within established structure. Business Management: Adjusts to multiple demands and change; maintains urgency; makes high-quality decisions; attends to priorities, delegates work, and follows up; demonstrates attention to detail and organization. Performs other related duties, tasks and responsibilities as required and assigned. Qualifications
Education
- High School Diploma, G.E.D. or equivalent required. Associate's or Bachelor's degree preferred. Experience
- Internal Promote: Minimum of 1+ years as a Shift Leader or 1 year as an Assistant Manager in a customer service environment; 100% certified in all workstations. External Recruit: Minimum of 3 years as an Assistant Manager with some P&L responsibility. Knowledge/Skills/Abilities
- Must be at least 18 years old; must complete Assistant Manager training classes; must be ServSafe certified. Proficient in English (reading, writing, speaking); excellent interpersonal skills; basic math; analytical skills; good organization and planning. Self-starter with initiative; working knowledge of PCs and related software. Valid driver's license and ability to travel as required. Demonstrates integrity and ethical behavior. Physical Requirements
- Ability to stand and walk 85-95% of shift; lift/carry 10-65 lbs; move throughout the restaurant; operate restaurant equipment and a motor vehicle; operate a computer keyboard. Reasonable Accommodation
Jack in the Box, Inc. and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly. Other
Seniority level: Mid-Senior level Employment type: Full-time Job function: Management and Manufacturing
#J-18808-Ljbffr
Position: Jack In The Box - ASSISTANT RESTAURANT MANAGER. Role at Giants Baseball & Softball Camps. Responsible for managing restaurant operations, in conjunction with or in the absence of the Restaurant Manager. Uses discretion in daily management decisions with accountability for ensuring effective execution of the Service Profit Chain (SPC) and Brand Promise. Primary responsibilities are to provide excellent internal service, external service, and building restaurant sales and profit while ensuring compliance with policies, procedures, and regulatory requirements. Key Duties/Responsibilities
Internal Service: Recruits, selects, trains, develops, and evaluates restaurant employees. Monitors staffing levels to ensure sufficient development and talent; ensures systems for training employees on workstations are fully implemented and adhered to by management and team members; identifies and develops internal candidates for management and Team Leader. Works with restaurant team to ensure effective execution of "My Promise to You" and the Service Profit Chain; creates a restaurant environment that is friendly, fun, clean, and safe; treats all employees with care and respect; motivates and inspires employees to achieve high performance while adhering to Company procedures; recognizes and rewards employees appropriately. Understands and utilizes JIB systems, processes, and tools; and complies with all state and federal labor laws and regulations. External Service: Manages daily activities to achieve excellence in restaurant operations. Ensures guests receive an exceptional experience by properly training employees and holding the restaurant team accountable for consistently delivering excellent guest service and food quality. Monitors adherence with all JIB systems, procedures, and food safety requirements; reviews practices and modifies as needed to continuously improve the guest experience. Maintains visibility and interaction with guests; responds to guest concerns and complaints in a timely and professional manner, and ensures positive resolution. Maintains a positive brand image by ensuring consistent food quality, guest service, and restaurant cleanliness & maintenance. Serves as a role model for excellent guest service. Higher Profits: Partners with Restaurant Manager in using management information tools to analyze restaurant operational and financial performance each period, including I&E, quality and service reports, health inspections, HACCP, etc.; identifies trends and consults with management on implementing action plans for improvement; uses data to analyze business results; develops and executes action plans to increase restaurant sales and profitability by executing the Service Profit Chain and understanding its impact on the overall business; considers cost/benefit impact of financial decisions and works to protect the JIB brand. Monitors costs and adherence to budget and restaurant goals. Selection Skills/Qualities
Fostering the Culture: Demonstrates a passion for the business and pride in Jack in the Box; ability to manage with integrity, honesty, and trust that promotes the Jack in the Box culture and values and embraces the Service Profit Chain and "My Promise To You"; demonstrates high ethical standards; treats employees and guests with respect; and actively listens and communicates timely, clearly, and accurately with management team and team members. Remains calm when challenged or placed under pressure; calms others who are confronted with a difficult situation or task; effectively manages Training/Coaching/Development: Serves as a strong role model who motivates and inspires employees; effectively trains, coaches, and provides time for employees to learn; identifies employees' potential and fosters development for promotion to the next level; demonstrates patience and commitment toward development of values; provides quality and timely performance feedback. Guest Focus: Is passionate about providing a high-quality guest experience and understands guests' perspectives; focuses efforts on ensuring consistent, quality service that exceeds guests' expectations. Demonstrates guest service techniques and ability to manage in a fast-paced environment. Food Quality/Safety: Demonstrates awareness of food quality and safety, and restaurant cleanliness; dedicated to consistently serving great food to guests and conveys importance to restaurant operations. Demonstrated ability to utilize systems and perform duties within established structure. Business Management: Adjusts to multiple demands and change; maintains urgency; makes high-quality decisions; attends to priorities, delegates work, and follows up; demonstrates attention to detail and organization. Performs other related duties, tasks and responsibilities as required and assigned. Qualifications
Education
- High School Diploma, G.E.D. or equivalent required. Associate's or Bachelor's degree preferred. Experience
- Internal Promote: Minimum of 1+ years as a Shift Leader or 1 year as an Assistant Manager in a customer service environment; 100% certified in all workstations. External Recruit: Minimum of 3 years as an Assistant Manager with some P&L responsibility. Knowledge/Skills/Abilities
- Must be at least 18 years old; must complete Assistant Manager training classes; must be ServSafe certified. Proficient in English (reading, writing, speaking); excellent interpersonal skills; basic math; analytical skills; good organization and planning. Self-starter with initiative; working knowledge of PCs and related software. Valid driver's license and ability to travel as required. Demonstrates integrity and ethical behavior. Physical Requirements
- Ability to stand and walk 85-95% of shift; lift/carry 10-65 lbs; move throughout the restaurant; operate restaurant equipment and a motor vehicle; operate a computer keyboard. Reasonable Accommodation
Jack in the Box, Inc. and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly. Other
Seniority level: Mid-Senior level Employment type: Full-time Job function: Management and Manufacturing
#J-18808-Ljbffr