Action Facilities Management
Customer Service Representative - Top Secret Clearance
Action Facilities Management, Washington, District of Columbia, us, 20022
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Customer Service Representative - Top Secret Clearance
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Action Facilities Management Overview
The Customer Service Representative is responsible for the data entry of work orders related to the maintenance needs of the facility. This position will require the independent judgment to plan, prioritize, and organize a diverse workload. This position requires an active Top Secret clearance. Pay
Base pay range:
$27.91/hr - $27.91/hr Pay Rate:
$27.91 per hour Benefits
This will be a union position. Employees are eligible for fully paid medical, dental, and vision insurances and pension plan. Shift
Monday - Friday, 10:00am - 6:00pm Essential Job Functions Handle incoming calls, and manage outgoing calls, as needed, on multiple phone lines. Respond to queries, amend data, and reissue tasks as needed. Enter maintenance slip data into a CMMS system. Walk through parking garage and administer tickets to incorrectly parked vehicles Answer emails and work order requests. Support batching and dispatching of work orders to facility personnel. Review and audit work orders for completion and quality prior to entering the system. Ensure that accurate and quality data is entered into the system, including verification if required Make follow-up calls on all urgent service requests Notify Duty Supervisor or Project Manager on all urgent matters Respond to parking requests received via phone, email, and in person and provide reservation confirmations via email Conduct parking permit inspections in garage areas Other duties as assigned
Qualifications
Active Top Secret clearance Data entry experience and ability to work with a CMMS system Ability to plan, prioritize, and organize a diverse workload Entry level
Employment type
Full-time Job function
Other Industries
Facilities Services #J-18808-Ljbffr
Customer Service Representative - Top Secret Clearance
role at
Action Facilities Management Overview
The Customer Service Representative is responsible for the data entry of work orders related to the maintenance needs of the facility. This position will require the independent judgment to plan, prioritize, and organize a diverse workload. This position requires an active Top Secret clearance. Pay
Base pay range:
$27.91/hr - $27.91/hr Pay Rate:
$27.91 per hour Benefits
This will be a union position. Employees are eligible for fully paid medical, dental, and vision insurances and pension plan. Shift
Monday - Friday, 10:00am - 6:00pm Essential Job Functions Handle incoming calls, and manage outgoing calls, as needed, on multiple phone lines. Respond to queries, amend data, and reissue tasks as needed. Enter maintenance slip data into a CMMS system. Walk through parking garage and administer tickets to incorrectly parked vehicles Answer emails and work order requests. Support batching and dispatching of work orders to facility personnel. Review and audit work orders for completion and quality prior to entering the system. Ensure that accurate and quality data is entered into the system, including verification if required Make follow-up calls on all urgent service requests Notify Duty Supervisor or Project Manager on all urgent matters Respond to parking requests received via phone, email, and in person and provide reservation confirmations via email Conduct parking permit inspections in garage areas Other duties as assigned
Qualifications
Active Top Secret clearance Data entry experience and ability to work with a CMMS system Ability to plan, prioritize, and organize a diverse workload Entry level
Employment type
Full-time Job function
Other Industries
Facilities Services #J-18808-Ljbffr