Missouri Staffing
Systems Analyst - Commerce Trust
Missouri Staffing, Kansas City, Missouri, United States, 64101
Commerce Systems Support Analyst
About Working at Commerce: Building a career here is more than just steps on a ladder. It's about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn't stop there. Our culture is about our people, the ones in our communities and the ones that work with us. Here, you'll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You'll have the space and resources to grow into the best version of yourself. Because our number one investment is you. Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. About This Job: Commerce Bank, based in Kansas City, MO, is looking for a dynamic, service focused and technically adept individual for our Systems Support Analyst role in our Commerce Financial Advisor divisions. Commerce Financial Advisors comprises nearly 30 advisors across five states, who collectively serve $4.4 billion in brokerage and advisory assets through its collaboration with Commerce Bank and Commerce Trust. The ideal candidate should be a motivated and organized self-starter with strong attention to detail with excellent written, verbal, and interpersonal communication skills and the ability to manage multiple priorities. This role is part of a team that provides support for our Commerce Financial Advisors (CFA) accounts which use LPL Financial as a broker-dealer & Registered Investment Advisor. The team provides exceptional customer service and support for our CFA systems. Essential Functions: Perform reconciliation of various files Act as liaison between business unit and IT, facilitating changes, upgrades, enhancements, etc. for CFA Systems including Salesforce. Collaborate and provide guidance to others, at all levels in the organization, to identify, understand, and fulfill business reporting and/or data needs. Design, test, and assess data prior to producing results. Provide information for the completion of both internal and external audits, ie SAS 70, Sarbanes Oxley, as well as internal reporting for all CFA systems & partnering to support regulatory reporting and compliance. Provide subject matter expertise & serve as a go-to resource to all levels of internal and external users. Assist with system maintenance, user permission, enhancement and bug testing when necessary. Identify problem trends and makes recommendations for improvement/solution to management. Coordinate communication on application issues between internal customers and external vendors. Partner with CFA Sales & Support managers on new hire onboarding and/or training on brokerage applications. Responsible for documentation, training and development of training documents when technology or initiative is implemented. Strategic management and understanding of long-term system roadmap. Assist with Business Continuity Planning. Perform other duties as assigned Knowledge, Skills & Abilities Required: Strong customer-service orientation. Effective ability to troubleshoot and problem solve. Ability to communicate in user-friendly language to both technical and non-technical end-users. Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities. Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills. Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values. Intermediate level proficiency with Microsoft Word, Excel, Teams and Outlook. Salesforce knowledge preferred. MoneyGuidePro experience preferred. Education & Experience: Bachelor's degree in information systems, finance or business-related discipline equivalent combination of education and experience required. 3+ years in information systems required. Securities Industry and related fields experience preferred, including basic regulatory compliance & standards of conduct. Location: 1000 Walnut St, Kansas City, Missouri 64106 Time Type: Full time Equal Opportunity Employer: Commerce Bank is proud to be an Equal Employment Opportunity employer and believes that every individual should have the opportunity to work at a job for which he, she or they qualifies. We celebrate diversity and do not discriminate based on race, color, ancestry, ethnicity, gender identity, gender expression, sex, sexual orientation, disability (including physical or mental handicap), age, veteran status, military status, national origin, religion, pregnancy status, marital status, genetic information, or any other status protected by applicable federal, state or local law.
About Working at Commerce: Building a career here is more than just steps on a ladder. It's about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn't stop there. Our culture is about our people, the ones in our communities and the ones that work with us. Here, you'll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You'll have the space and resources to grow into the best version of yourself. Because our number one investment is you. Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. About This Job: Commerce Bank, based in Kansas City, MO, is looking for a dynamic, service focused and technically adept individual for our Systems Support Analyst role in our Commerce Financial Advisor divisions. Commerce Financial Advisors comprises nearly 30 advisors across five states, who collectively serve $4.4 billion in brokerage and advisory assets through its collaboration with Commerce Bank and Commerce Trust. The ideal candidate should be a motivated and organized self-starter with strong attention to detail with excellent written, verbal, and interpersonal communication skills and the ability to manage multiple priorities. This role is part of a team that provides support for our Commerce Financial Advisors (CFA) accounts which use LPL Financial as a broker-dealer & Registered Investment Advisor. The team provides exceptional customer service and support for our CFA systems. Essential Functions: Perform reconciliation of various files Act as liaison between business unit and IT, facilitating changes, upgrades, enhancements, etc. for CFA Systems including Salesforce. Collaborate and provide guidance to others, at all levels in the organization, to identify, understand, and fulfill business reporting and/or data needs. Design, test, and assess data prior to producing results. Provide information for the completion of both internal and external audits, ie SAS 70, Sarbanes Oxley, as well as internal reporting for all CFA systems & partnering to support regulatory reporting and compliance. Provide subject matter expertise & serve as a go-to resource to all levels of internal and external users. Assist with system maintenance, user permission, enhancement and bug testing when necessary. Identify problem trends and makes recommendations for improvement/solution to management. Coordinate communication on application issues between internal customers and external vendors. Partner with CFA Sales & Support managers on new hire onboarding and/or training on brokerage applications. Responsible for documentation, training and development of training documents when technology or initiative is implemented. Strategic management and understanding of long-term system roadmap. Assist with Business Continuity Planning. Perform other duties as assigned Knowledge, Skills & Abilities Required: Strong customer-service orientation. Effective ability to troubleshoot and problem solve. Ability to communicate in user-friendly language to both technical and non-technical end-users. Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities. Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills. Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values. Intermediate level proficiency with Microsoft Word, Excel, Teams and Outlook. Salesforce knowledge preferred. MoneyGuidePro experience preferred. Education & Experience: Bachelor's degree in information systems, finance or business-related discipline equivalent combination of education and experience required. 3+ years in information systems required. Securities Industry and related fields experience preferred, including basic regulatory compliance & standards of conduct. Location: 1000 Walnut St, Kansas City, Missouri 64106 Time Type: Full time Equal Opportunity Employer: Commerce Bank is proud to be an Equal Employment Opportunity employer and believes that every individual should have the opportunity to work at a job for which he, she or they qualifies. We celebrate diversity and do not discriminate based on race, color, ancestry, ethnicity, gender identity, gender expression, sex, sexual orientation, disability (including physical or mental handicap), age, veteran status, military status, national origin, religion, pregnancy status, marital status, genetic information, or any other status protected by applicable federal, state or local law.