RGP
Join to apply for the
IT Analyst
role at
RGP Join to apply for the
IT Analyst
role at
RGP Get AI-powered advice on this job and more exclusive features. We are seeking an experienced IT Analyst to join our corporate IT team. Under the general supervision of the Support Services Manager, Helpdesk Support provides technical support to all company end-users by identifying, researching, and resolving technical problems. This position will by hybrid in our New York office.
What you will work on
Answer inquiries to the company IT Support Services via phone and company Support Portal.
Resolve and document end-user incidents utilizing remote access tools and the Freshservice WMS.
Support software includes: Windows 11, Server 2022, Microsoft Office 365 Suite, Freshservice ticketing, Google Chrome, Edge, Firefox, Microsoft Teams, Go2Assist, SharePoint, OneDrive, Microsoft Exchange, Mimecast.
Configure desktop and laptop computers for end-users.
Create and maintain Active Directory accounts, e-mail accounts, and group distribution lists.
Modify / Create O365 accounts using MS O365 Admin portal.
Perform software and security upgrades as needed.
Support hardware includes: Laptops, Desktops, Printers, Mobile Phones, Multi-Function Printers.
Support industry-specific software includes: Salesforce, Workday, and Avature.
What you will bring
Bachelor's or equivalent from an accredited hour year university is preferred.
3+ years of technical support and customer service experience.
Prioritize work and manage multiple tasks at one time.
Communicate complex business concepts in writing and verbally.
Install equipment, machines, wiring, and/or programs to meet specifications.
Identify system problems or limitations and implement a method to correct the issue.
What you can expect
All Compensation is commensurate with employee qualifications, experience, and other factors, including geographic location, market, and operational factors.
Base Pay Range: $56,000 - $66,000
Other Compensation: Incentive Compensation
Benefits: Medical, Dental, Vision, Life Insurance, Disability Insurance, 401(k) Savings Plan, Employee Stock Purchase Plan, Professional Development Program, 18 Days of Paid Time Off Per Year, 8 Paid Holidays, Paid Sick Time (in geographies where legally required)
An inspirational place for you to do your best work, be engaged in meaningful ways, and continually develop the skills, competencies, and qualities that set our team apart.
What we do
At RGP, we're creating a future where businesses produce their best work without constraints. We've built a global network of over 2,600 experts across four regions, providing a comprehensive suite of solutions across on-demand talent, next-generation consulting, and outsourced services to support organizations at every stage of their growth journey. Trusted by Fortune 100 companies and emerging disruptors alike, we challenge conventional ways of working, drive growth, and pave the way for long-term success through bold innovation and fearless collaboration. Our values guide everything we do and strengthen our commitment to people. By combining smart processes, human-centered design, and advanced technology, we celebrate our team's excellence and ensure we grow together. We believe in the power of continuous learning and development to drive both individual and organizational success. Its time to rethink how work gets done. Dare to Work Differently with RGP. RGP is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information, veteran status, or any other legally protected trait and encourage all applicants to apply.
Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
Business Consulting and Services Referrals increase your chances of interviewing at RGP by 2x Get notified about new Information Technology Analyst jobs in
New York, NY . Jersey City, NJ $58,849.29-$96,909.87 16 hours ago New York, NY $56,000.00-$66,000.00 1 week ago Hackensack, NJ $67,238.54-$113,982.01 4 days ago New York, NY $90,000.00-$120,000.00 3 days ago New York, NY $140,000.00-$180,000.00 3 weeks ago New York, NY $65,000.00-$70,000.00 2 weeks ago Information Technology Help Desk Analyst
Front Office Support IT Business Analyst
New York, NY $115,000.00-$180,000.00 2 weeks ago New York City Metropolitan Area 10 hours ago New York, NY $75,000.00-$85,000.00 4 weeks ago New York, NY $75,000.00-$75,000.00 4 weeks ago Jersey City, NJ $89,000.00-$150,000.00 6 days ago New York, NY $65,000.00-$70,000.00 1 month ago East Rutherford, NJ $70,000.00-$75,000.00 1 week ago New York, NY $55,000.00-$65,000.00 1 week ago New York, NY $90,000.00-$140,000.00 1 week ago New York, NY $90,700.00-$145,300.00 1 day ago New York City Metropolitan Area 3 days ago Information Technology Help Desk Analyst
Want to work with us, but don't see the right job listed?
New York City Metropolitan Area 2 weeks ago Want to work with us, but don't see the right job listed?
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IT Analyst
role at
RGP Join to apply for the
IT Analyst
role at
RGP Get AI-powered advice on this job and more exclusive features. We are seeking an experienced IT Analyst to join our corporate IT team. Under the general supervision of the Support Services Manager, Helpdesk Support provides technical support to all company end-users by identifying, researching, and resolving technical problems. This position will by hybrid in our New York office.
What you will work on
Answer inquiries to the company IT Support Services via phone and company Support Portal.
Resolve and document end-user incidents utilizing remote access tools and the Freshservice WMS.
Support software includes: Windows 11, Server 2022, Microsoft Office 365 Suite, Freshservice ticketing, Google Chrome, Edge, Firefox, Microsoft Teams, Go2Assist, SharePoint, OneDrive, Microsoft Exchange, Mimecast.
Configure desktop and laptop computers for end-users.
Create and maintain Active Directory accounts, e-mail accounts, and group distribution lists.
Modify / Create O365 accounts using MS O365 Admin portal.
Perform software and security upgrades as needed.
Support hardware includes: Laptops, Desktops, Printers, Mobile Phones, Multi-Function Printers.
Support industry-specific software includes: Salesforce, Workday, and Avature.
What you will bring
Bachelor's or equivalent from an accredited hour year university is preferred.
3+ years of technical support and customer service experience.
Prioritize work and manage multiple tasks at one time.
Communicate complex business concepts in writing and verbally.
Install equipment, machines, wiring, and/or programs to meet specifications.
Identify system problems or limitations and implement a method to correct the issue.
What you can expect
All Compensation is commensurate with employee qualifications, experience, and other factors, including geographic location, market, and operational factors.
Base Pay Range: $56,000 - $66,000
Other Compensation: Incentive Compensation
Benefits: Medical, Dental, Vision, Life Insurance, Disability Insurance, 401(k) Savings Plan, Employee Stock Purchase Plan, Professional Development Program, 18 Days of Paid Time Off Per Year, 8 Paid Holidays, Paid Sick Time (in geographies where legally required)
An inspirational place for you to do your best work, be engaged in meaningful ways, and continually develop the skills, competencies, and qualities that set our team apart.
What we do
At RGP, we're creating a future where businesses produce their best work without constraints. We've built a global network of over 2,600 experts across four regions, providing a comprehensive suite of solutions across on-demand talent, next-generation consulting, and outsourced services to support organizations at every stage of their growth journey. Trusted by Fortune 100 companies and emerging disruptors alike, we challenge conventional ways of working, drive growth, and pave the way for long-term success through bold innovation and fearless collaboration. Our values guide everything we do and strengthen our commitment to people. By combining smart processes, human-centered design, and advanced technology, we celebrate our team's excellence and ensure we grow together. We believe in the power of continuous learning and development to drive both individual and organizational success. Its time to rethink how work gets done. Dare to Work Differently with RGP. RGP is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information, veteran status, or any other legally protected trait and encourage all applicants to apply.
Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
Business Consulting and Services Referrals increase your chances of interviewing at RGP by 2x Get notified about new Information Technology Analyst jobs in
New York, NY . Jersey City, NJ $58,849.29-$96,909.87 16 hours ago New York, NY $56,000.00-$66,000.00 1 week ago Hackensack, NJ $67,238.54-$113,982.01 4 days ago New York, NY $90,000.00-$120,000.00 3 days ago New York, NY $140,000.00-$180,000.00 3 weeks ago New York, NY $65,000.00-$70,000.00 2 weeks ago Information Technology Help Desk Analyst
Front Office Support IT Business Analyst
New York, NY $115,000.00-$180,000.00 2 weeks ago New York City Metropolitan Area 10 hours ago New York, NY $75,000.00-$85,000.00 4 weeks ago New York, NY $75,000.00-$75,000.00 4 weeks ago Jersey City, NJ $89,000.00-$150,000.00 6 days ago New York, NY $65,000.00-$70,000.00 1 month ago East Rutherford, NJ $70,000.00-$75,000.00 1 week ago New York, NY $55,000.00-$65,000.00 1 week ago New York, NY $90,000.00-$140,000.00 1 week ago New York, NY $90,700.00-$145,300.00 1 day ago New York City Metropolitan Area 3 days ago Information Technology Help Desk Analyst
Want to work with us, but don't see the right job listed?
New York City Metropolitan Area 2 weeks ago Want to work with us, but don't see the right job listed?
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr