First Chicago Insurance Company
Entry Level Claims Call Center Specialist
First Chicago Insurance Company, Chicago, Illinois, United States, 60290
Entry Level Claims Call Center Specialist
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Entry Level Claims Call Center Specialist
role at
First Chicago Insurance Company Entry Level Claims Call Center Specialist
1 day ago Be among the first 25 applicants Join to apply for the
Entry Level Claims Call Center Specialist
role at
First Chicago Insurance Company We are seeking Claims Call Center Specialists for our growing insurance company!
The Claims Call Center Specialist will be responsible for the intake of initial reports of losses. They will provide customers with initial information regarding the claims process and refer insureds and claimants for estimates if coverage is applicable.
What is it like to be a Claims Call Center Specialist?
As a Claims Call Center Specialist at First Chicago Insurance Company (FCIC), you can expect an engaging and dynamic day-to-day experience. You will be the first point of contact for our valued customers, handling inquiries about their insurance claims and guiding them through the process with empathy and expertise. In doing so, you will be assisting our adjusters by answering claim-related questions. Your role will involve documenting claims accurately, resolving issues, and providing timely updates to clients.
Embrace the fast-paced environment as you collaborate with a team of dedicated professionals, all while gaining invaluable skills in customer service and insurance operations. Each day will being new challenges and opportunities to grow your knowledge and make a difference in our customers' lives!
Duties & Responsibilities
Record accident facts as reported by insured's and/or claimants Verify coverage, recognize potential coverage issues, refer insured's/claimants for estimates and route calls to the appropriate claim's units based on the loss information reported Assist adjusters by directing customers through the claims process and answering claims related questions Develop a basic understanding of the insurance policy in order to answer policy inquiries as they pertain to losses Contribute to maintaining call volume commensurate with unit objectives Assist in handling of various, on-going responsibilities of the unit inclusive of unmatched mail, process tow bills, ordering police reports, mailing claim checks, etc., as needed Work on special projects as directed
Qualifications Required
Excellent phone communication skills. Solid organizational and interpersonal skills Good typing/data entry skills (min. 30 wpm) Good PC skills
Preferred
High School Diploma or Equivalent Prior customer service experience Insurance experience is a plus!
Benefits
First Chicago Insurance Company provides a competitive benefits package to all full- time employees. Following are some of the perks First Chicago employees receive:
Competitive Salaries Commitment to your Training & Development Medical and Dental and Vision Reimbursement Short Term Disability/Long Term Disability Life Insurance Flexible Spending Account Telemedicine Benefit 401k with a generous company match Paid Time Off and Paid Holidays Tuition Reimbursement Wellness Program Fun company sponsored events And so much more!
Estimated Compensation Range: $15/hr-$16/hr*
Published ranges are estimates. Offered compensation will be based on experience, skills, education, certifications, and geographic location.
Job Posted by ApplicantPro
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Entry Level Claims Call Center Specialist
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Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Join to apply for the
Entry Level Claims Call Center Specialist
role at
First Chicago Insurance Company Entry Level Claims Call Center Specialist
1 day ago Be among the first 25 applicants Join to apply for the
Entry Level Claims Call Center Specialist
role at
First Chicago Insurance Company We are seeking Claims Call Center Specialists for our growing insurance company!
The Claims Call Center Specialist will be responsible for the intake of initial reports of losses. They will provide customers with initial information regarding the claims process and refer insureds and claimants for estimates if coverage is applicable.
What is it like to be a Claims Call Center Specialist?
As a Claims Call Center Specialist at First Chicago Insurance Company (FCIC), you can expect an engaging and dynamic day-to-day experience. You will be the first point of contact for our valued customers, handling inquiries about their insurance claims and guiding them through the process with empathy and expertise. In doing so, you will be assisting our adjusters by answering claim-related questions. Your role will involve documenting claims accurately, resolving issues, and providing timely updates to clients.
Embrace the fast-paced environment as you collaborate with a team of dedicated professionals, all while gaining invaluable skills in customer service and insurance operations. Each day will being new challenges and opportunities to grow your knowledge and make a difference in our customers' lives!
Duties & Responsibilities
Record accident facts as reported by insured's and/or claimants Verify coverage, recognize potential coverage issues, refer insured's/claimants for estimates and route calls to the appropriate claim's units based on the loss information reported Assist adjusters by directing customers through the claims process and answering claims related questions Develop a basic understanding of the insurance policy in order to answer policy inquiries as they pertain to losses Contribute to maintaining call volume commensurate with unit objectives Assist in handling of various, on-going responsibilities of the unit inclusive of unmatched mail, process tow bills, ordering police reports, mailing claim checks, etc., as needed Work on special projects as directed
Qualifications Required
Excellent phone communication skills. Solid organizational and interpersonal skills Good typing/data entry skills (min. 30 wpm) Good PC skills
Preferred
High School Diploma or Equivalent Prior customer service experience Insurance experience is a plus!
Benefits
First Chicago Insurance Company provides a competitive benefits package to all full- time employees. Following are some of the perks First Chicago employees receive:
Competitive Salaries Commitment to your Training & Development Medical and Dental and Vision Reimbursement Short Term Disability/Long Term Disability Life Insurance Flexible Spending Account Telemedicine Benefit 401k with a generous company match Paid Time Off and Paid Holidays Tuition Reimbursement Wellness Program Fun company sponsored events And so much more!
Estimated Compensation Range: $15/hr-$16/hr*
Published ranges are estimates. Offered compensation will be based on experience, skills, education, certifications, and geographic location.
Job Posted by ApplicantPro
Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Other Industries
Insurance Referrals increase your chances of interviewing at First Chicago Insurance Company by 2x Sign in to set job alerts for Call Center Specialist roles.
Entry Level Claims Call Center Specialist
Call Center Representative - Onsite in Chicago
Health & Benefits - Customer Service Representative / Call Center Agent (Remote) (General Consideration)
Retirement & Wealth - Call Center Agent (Remote)
Front Desk Receptionist/Service Attendant
Call Center Representative (Night Shift)
Weekend PartTime Pediatric Office Front Desk Receptionist
Call Center Representative - Leaf Home Bath
PartTime Pediatric Office Front Desk Receptionist
Call Center Sales & Retention Representative
Customer Success and Operations Associate
Call Center Representative (Financial Aid Support)
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr