Catalyst Exhibits
Account Director role at Catalyst Exhibits
3 weeks ago Be among the first 25 applicants
Overview
The Account Director plays a pivotal role in fostering and managing Catalysts client relationships, ensuring a seamless and positive experience throughout the entire exhibit lifecycle. This strategic position is responsible for cultivating strong, long-term partnerships with clients across all levels of their organization. By deeply understanding each clients business objectives and marketing strategies, the Account Director delivers tailored solutions that drive results. This role requires a proactive approach to building trust and loyalty, ensuring that client needs are consistently heard, understood, and addressed with efficiency and care. Responsibilities
Client Relationship Management: Serve as the primary point of contact, ensuring client needs are met with responsiveness and care. Build strong relationships that foster open communication and deepen client understanding. Lead Pre-Planning Efforts: Organize and facilitate ongoing pre-show meetings and conference calls; attend in-person (as needed). Maintain and update a comprehensive client event calendar, typically on a rolling 12-month basis. Oversee client artwork and content submission. Project & Communication Oversight: Be the voice of the client within our building; attend and support all project kickoff and put-to-work meetings; coordinate detailed pre-show calls with internal and external stakeholders; collaborate with project management for cross-functional teams to ensure seamless execution. Generate addendums and change orders as needed; document packing lists for all show properties. Budget Management: Manage individual event budgets and reconcile final billing post-show; monitor project deadlines and hold clients accountable to them; coordinate and order show services on behalf of the client (including Install & Dismantle, Transportation, Audio/Visual, Electrical, Rigging, Furniture, Catering, Etc.). Onsite Event Support: Attend key shows and events as needed; oversee show services, installation, problem solve, and support all client needs to ensure a successful experience. Qualifications
Education & Experience
Bachelors degree preferred. Tradeshow and/or event management experience preferred. Minimum of 3 years of account management experience. Skills & Competencies
Communication: Clearly conveying ideas, expectations, and feedback to team members and stakeholders. Active listening and adapting communication style to different audiences. Problem-Solving: Identifying issues early and developing creative, practical solutions. Time Management: Prioritizing tasks, managing deadlines, and ensuring efficient use of resources. Adaptability: Staying flexible and calm under pressure, especially when project scopes or timelines shift. Conflict Resolution: Navigating disagreements diplomatically and maintaining team cohesion. Collaboration: Working effectively across departments and with diverse teams. Attention to Detail: Ensuring accuracy in planning, documentation, and execution. Negotiation: Balancing stakeholder needs, managing vendor contracts, and aligning expectations. Work Environment
This is a full-time, on-site position based in our office. Schedule: Standard hours are Monday Friday, 8:00 AM 5:00 PM, with occasional overtime required to meet project deadlines and support event execution. We offer a flexible open-office setting that encourages collaboration and creativity while supporting individual focus. Team members enjoy a dynamic space designed for both teamwork and independent work styles. Travel Requirements: This role requires approximately 30% travel, with the potential for more depending on large-scale client engagements or major events. Referrals increase your chances of interviewing at Catalyst Exhibits. #J-18808-Ljbffr
The Account Director plays a pivotal role in fostering and managing Catalysts client relationships, ensuring a seamless and positive experience throughout the entire exhibit lifecycle. This strategic position is responsible for cultivating strong, long-term partnerships with clients across all levels of their organization. By deeply understanding each clients business objectives and marketing strategies, the Account Director delivers tailored solutions that drive results. This role requires a proactive approach to building trust and loyalty, ensuring that client needs are consistently heard, understood, and addressed with efficiency and care. Responsibilities
Client Relationship Management: Serve as the primary point of contact, ensuring client needs are met with responsiveness and care. Build strong relationships that foster open communication and deepen client understanding. Lead Pre-Planning Efforts: Organize and facilitate ongoing pre-show meetings and conference calls; attend in-person (as needed). Maintain and update a comprehensive client event calendar, typically on a rolling 12-month basis. Oversee client artwork and content submission. Project & Communication Oversight: Be the voice of the client within our building; attend and support all project kickoff and put-to-work meetings; coordinate detailed pre-show calls with internal and external stakeholders; collaborate with project management for cross-functional teams to ensure seamless execution. Generate addendums and change orders as needed; document packing lists for all show properties. Budget Management: Manage individual event budgets and reconcile final billing post-show; monitor project deadlines and hold clients accountable to them; coordinate and order show services on behalf of the client (including Install & Dismantle, Transportation, Audio/Visual, Electrical, Rigging, Furniture, Catering, Etc.). Onsite Event Support: Attend key shows and events as needed; oversee show services, installation, problem solve, and support all client needs to ensure a successful experience. Qualifications
Education & Experience
Bachelors degree preferred. Tradeshow and/or event management experience preferred. Minimum of 3 years of account management experience. Skills & Competencies
Communication: Clearly conveying ideas, expectations, and feedback to team members and stakeholders. Active listening and adapting communication style to different audiences. Problem-Solving: Identifying issues early and developing creative, practical solutions. Time Management: Prioritizing tasks, managing deadlines, and ensuring efficient use of resources. Adaptability: Staying flexible and calm under pressure, especially when project scopes or timelines shift. Conflict Resolution: Navigating disagreements diplomatically and maintaining team cohesion. Collaboration: Working effectively across departments and with diverse teams. Attention to Detail: Ensuring accuracy in planning, documentation, and execution. Negotiation: Balancing stakeholder needs, managing vendor contracts, and aligning expectations. Work Environment
This is a full-time, on-site position based in our office. Schedule: Standard hours are Monday Friday, 8:00 AM 5:00 PM, with occasional overtime required to meet project deadlines and support event execution. We offer a flexible open-office setting that encourages collaboration and creativity while supporting individual focus. Team members enjoy a dynamic space designed for both teamwork and independent work styles. Travel Requirements: This role requires approximately 30% travel, with the potential for more depending on large-scale client engagements or major events. Referrals increase your chances of interviewing at Catalyst Exhibits. #J-18808-Ljbffr