Missouri Staffing
Manager, Product Development - Dispute Lifecycle
Missouri Staffing, O Fallon, Missouri, United States, 63366
Manager, Product Development - Dispute Lifecycle
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. The Security Solutions team is responsible for leading the design and development of new solutions to enable a broad range of real-time, data-driven innovative products and services to address evolving risk and security needs for all Mastercard's various customer segments. As part of this organization, the Dispute Lifecycle Product Development Team leads the development and creation of innovative solutions focused on enhancing the purchase journey, reducing disputes and protecting against fraud. The Role Analyze approaches for delivering Dispute lifecycle solutions for Mastercard products by analyzing technology needs, strategic fit, and potential revenue. Lead business case development process for new product deliverables. Support the development of products, features, and deliverables to deliver solutions that support the dispute lifecycle. Generate ideas and drive concept validation for new services and product enhancements. Partner with the Engineering team to ensure the build of these services meets business requirements and supports the Dispute Lifecycle strategy. Work with senior management and internal and external product stakeholders to prioritize capabilities and features, define and align on the product road map that meets short term, long term, regional, global, data, and regulatory needs. Work with technical stakeholders, governance, and scrum teams to lead the definition and implementation of product services that execute per the product roadmaps to achieve revenue goals. Act as the platform expert, supporting technical discussions with internal stakeholders and external clients. Support business operations and development teams to ensure high platform availability and optimal performance. All About You Demonstrable experience in product conceptualization, design, and development, using the Agile/ SAFe methodology. Ability to interact, coordinate, and communicate effectively with internal and external business partners at multiple levels of an organization. Self-motivated with a track record of delivering success while operating within a team environment. Experience leading business and technical teams. Proven people leadership experience. Able to influence and drive effective decision making. Strong problem-solving skills. Experience analyzing business requirements. Curiosity, ability and willingness to learn quickly unafraid to ask questions. Understanding of e-commerce and payments processing. Proven experience and in-depth knowledge of clearing and fraud prevention methodologies. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more.
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. The Security Solutions team is responsible for leading the design and development of new solutions to enable a broad range of real-time, data-driven innovative products and services to address evolving risk and security needs for all Mastercard's various customer segments. As part of this organization, the Dispute Lifecycle Product Development Team leads the development and creation of innovative solutions focused on enhancing the purchase journey, reducing disputes and protecting against fraud. The Role Analyze approaches for delivering Dispute lifecycle solutions for Mastercard products by analyzing technology needs, strategic fit, and potential revenue. Lead business case development process for new product deliverables. Support the development of products, features, and deliverables to deliver solutions that support the dispute lifecycle. Generate ideas and drive concept validation for new services and product enhancements. Partner with the Engineering team to ensure the build of these services meets business requirements and supports the Dispute Lifecycle strategy. Work with senior management and internal and external product stakeholders to prioritize capabilities and features, define and align on the product road map that meets short term, long term, regional, global, data, and regulatory needs. Work with technical stakeholders, governance, and scrum teams to lead the definition and implementation of product services that execute per the product roadmaps to achieve revenue goals. Act as the platform expert, supporting technical discussions with internal stakeholders and external clients. Support business operations and development teams to ensure high platform availability and optimal performance. All About You Demonstrable experience in product conceptualization, design, and development, using the Agile/ SAFe methodology. Ability to interact, coordinate, and communicate effectively with internal and external business partners at multiple levels of an organization. Self-motivated with a track record of delivering success while operating within a team environment. Experience leading business and technical teams. Proven people leadership experience. Able to influence and drive effective decision making. Strong problem-solving skills. Experience analyzing business requirements. Curiosity, ability and willingness to learn quickly unafraid to ask questions. Understanding of e-commerce and payments processing. Proven experience and in-depth knowledge of clearing and fraud prevention methodologies. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more.