SUNY Downstate Health Sciences University
Academic Application Support Associate
SUNY Downstate Health Sciences University, New York, New York, us, 10261
Join to apply for the
Academic Application Support Associate
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SUNY Downstate Health Sciences University Join to apply for the
Academic Application Support Associate
role at
SUNY Downstate Health Sciences University Get AI-powered advice on this job and more exclusive features. Are you looking to take your career to new heights with a leader in healthcare? SUNY Downstate Health Sciences University is one of the nation's leading metropolitan medical centers. As the only academic medical center in Brooklyn, we serve a large population that is among the most diverse in the world. We are also highly-ranked by Castle Connolly Medical, a healthcare rating company for consumers, among the top 5 leading U.S. medical schools for training doctors.
Bargaining Unit
UUP
Job Summary
The Department of Information Services at SUNY Downstate Health Sciences University is seeking a full-time Instructional Support Associate / Academic Application Support Associate.
The Instructional Support Associate provides technical and academic application support to faculty, staff, and students, focusing on learning management systems (LMS), instructional technology, and digital learning tools. This role ensures the effective use of technology in teaching and learning by offering training, troubleshooting, and instructional design assistance. The position works collaboratively with faculty, instructional designers, and IT staff to enhance academic experience.
Duties & Responsibilities
Academic Application & LMS Support
Provide frontline support for the campus learning management system (Brightspace), including troubleshooting issues, managing user access, and assisting with course setup. Assist faculty with LMS course design, content development, and integration of multimedia resources to enhance online and hybrid learning. Support faculty and students with third-party educational tools and integrations, such as Zoom, Panopto, Turnitin, Respondus, and other academic applications. Maintain documentation, FAQs, and self-help resources for faculty and students on LMS and instructional technology use.
Instructional Technology & Faculty Support
Assist in the implementation and support of instructional technologies, including digital assessment tools, adaptive learning platforms, and remote learning applications. Conduct faculty workshops and one-on-one training sessions on best practices for LMS use, online course delivery, and digital pedagogy. Collaborate with faculty to explore and integrate innovative instructional tools, ensuring alignment with pedagogical goals. Provide support for lecture capture, hybrid/remote learning, and classroom technology (e.g., smartboards, projectors, and web conferencing tools).
Technical & User Support
Maintain records of technical support requests and training sessions, generating reports on system usage and faculty needs. Respond to technical inquiries from faculty, students, and staff, diagnosing and resolving LMS-related issues in coordination with IT services. Monitor LMS system performance, report outages, and assist in testing system updates and new features. Manage user roles, permissions, and course enrollments within the LMS. Stay updated on emerging trends in educational technology and recommend improvements to campus digital learning strategies. Basic knowledge of Windows and Apple operating systems including Mac, iPad and mobile phone devices. Assist users with connecting to the campus wireless network. Assist users with installing and troubleshooting Microsoft Office and key software/apps.
Required Qualifications
Bachelor's Degree in Instructional Technology, Education, Information Technology, or a related field. 2+ years of work experience supporting learning management systems (LMS) and academic applications. Familiarity with online course development, instructional design principles, and digital pedagogy. Strong troubleshooting skills for LMS-related issues, multimedia tools, and web-based learning platforms. Ability to deliver faculty and student training sessions on instructional technology. Excellent communication, organization, and problem-solving abilities. Ability to work collaboratively in a diverse academic environment.
Preferred Qualifications
Experience working in SUNY or another higher education institution. Knowledge of accessibility standards (ADA, WCAG) and Universal Design for Learning (UDL). Experience with LMS administration, data analytics, or reporting tools. Familiarity with emerging trends in online education, AI in learning, and digital assessment tools.
Work Schedule
Monday to Friday; 9:00am to 5:00pm
(Full-Time)
(Availability will require flexibility as occasional evening and/or weekend support will be required as needed.)
Salary Grade/Rank
SL-2
Salary Range
Commensurate with experience and qualifications
Executive Order
Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governors Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.
Equal Employment Opportunity Statement
SUNY Downstate Health Sciences University is an affirmative action, equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, criminal conviction, and all other protected classes under federal or state laws.
Women, minorities, veterans, individuals with disabilities and members of underrepresented groups are encouraged to apply.
If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact Human Resources at ada@downstate.edu
Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
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Education and Training Industries
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Academic Application Support Associate
role at
SUNY Downstate Health Sciences University Join to apply for the
Academic Application Support Associate
role at
SUNY Downstate Health Sciences University Get AI-powered advice on this job and more exclusive features. Are you looking to take your career to new heights with a leader in healthcare? SUNY Downstate Health Sciences University is one of the nation's leading metropolitan medical centers. As the only academic medical center in Brooklyn, we serve a large population that is among the most diverse in the world. We are also highly-ranked by Castle Connolly Medical, a healthcare rating company for consumers, among the top 5 leading U.S. medical schools for training doctors.
Bargaining Unit
UUP
Job Summary
The Department of Information Services at SUNY Downstate Health Sciences University is seeking a full-time Instructional Support Associate / Academic Application Support Associate.
The Instructional Support Associate provides technical and academic application support to faculty, staff, and students, focusing on learning management systems (LMS), instructional technology, and digital learning tools. This role ensures the effective use of technology in teaching and learning by offering training, troubleshooting, and instructional design assistance. The position works collaboratively with faculty, instructional designers, and IT staff to enhance academic experience.
Duties & Responsibilities
Academic Application & LMS Support
Provide frontline support for the campus learning management system (Brightspace), including troubleshooting issues, managing user access, and assisting with course setup. Assist faculty with LMS course design, content development, and integration of multimedia resources to enhance online and hybrid learning. Support faculty and students with third-party educational tools and integrations, such as Zoom, Panopto, Turnitin, Respondus, and other academic applications. Maintain documentation, FAQs, and self-help resources for faculty and students on LMS and instructional technology use.
Instructional Technology & Faculty Support
Assist in the implementation and support of instructional technologies, including digital assessment tools, adaptive learning platforms, and remote learning applications. Conduct faculty workshops and one-on-one training sessions on best practices for LMS use, online course delivery, and digital pedagogy. Collaborate with faculty to explore and integrate innovative instructional tools, ensuring alignment with pedagogical goals. Provide support for lecture capture, hybrid/remote learning, and classroom technology (e.g., smartboards, projectors, and web conferencing tools).
Technical & User Support
Maintain records of technical support requests and training sessions, generating reports on system usage and faculty needs. Respond to technical inquiries from faculty, students, and staff, diagnosing and resolving LMS-related issues in coordination with IT services. Monitor LMS system performance, report outages, and assist in testing system updates and new features. Manage user roles, permissions, and course enrollments within the LMS. Stay updated on emerging trends in educational technology and recommend improvements to campus digital learning strategies. Basic knowledge of Windows and Apple operating systems including Mac, iPad and mobile phone devices. Assist users with connecting to the campus wireless network. Assist users with installing and troubleshooting Microsoft Office and key software/apps.
Required Qualifications
Bachelor's Degree in Instructional Technology, Education, Information Technology, or a related field. 2+ years of work experience supporting learning management systems (LMS) and academic applications. Familiarity with online course development, instructional design principles, and digital pedagogy. Strong troubleshooting skills for LMS-related issues, multimedia tools, and web-based learning platforms. Ability to deliver faculty and student training sessions on instructional technology. Excellent communication, organization, and problem-solving abilities. Ability to work collaboratively in a diverse academic environment.
Preferred Qualifications
Experience working in SUNY or another higher education institution. Knowledge of accessibility standards (ADA, WCAG) and Universal Design for Learning (UDL). Experience with LMS administration, data analytics, or reporting tools. Familiarity with emerging trends in online education, AI in learning, and digital assessment tools.
Work Schedule
Monday to Friday; 9:00am to 5:00pm
(Full-Time)
(Availability will require flexibility as occasional evening and/or weekend support will be required as needed.)
Salary Grade/Rank
SL-2
Salary Range
Commensurate with experience and qualifications
Executive Order
Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governors Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.
Equal Employment Opportunity Statement
SUNY Downstate Health Sciences University is an affirmative action, equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, criminal conviction, and all other protected classes under federal or state laws.
Women, minorities, veterans, individuals with disabilities and members of underrepresented groups are encouraged to apply.
If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact Human Resources at ada@downstate.edu
Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Education and Training Industries
Hospitals and Health Care Referrals increase your chances of interviewing at SUNY Downstate Health Sciences University by 2x Get notified about new Academic Associate jobs in
Brooklyn, NY . Queens, NY $45,000.00-$45,000.00 3 months ago Admissions Associate (Multiple Vacancies)
New York, NY $62,000.00-$67,000.00 1 week ago Academic Program Manager - Early College Liaison
New York, NY $87,978.00-$95,879.00 1 week ago New York, NY $64,649.00-$70,238.00 2 weeks ago SEEK Academic Coach (Non-Teaching Adjunct)
Academic ASAP Career Employment Specialist
Queens, NY $62,411.00-$68,004.00 5 days ago Academic Advising and Accessibility - Academic and Career Success Specialist
Brooklyn, NY $52,267.00-$62,411.00 1 month ago New York, NY $55,000.00-$65,000.00 8 months ago Academic Testing Specialist (Multiple Positions) - Testing
Queens, NY $52,267.00-$79,188.00 3 weeks ago College Assistant (Hourly Clerical) Ongoing Recruitment
Educational Specialist, Adult Education (49587)
Elementary School Special Education Teacher, 2025-2026
Middle School Academic Intervention Specialist
New York, NY $71,268.00-$145,714.00 1 month ago New York, NY $64,649.00-$70,328.00 9 months ago New York, NY $65,000.00-$80,000.00 4 days ago Casual Staff - Academic Advisor for MSW Live Virtual/F2F Program
Director, Student Success Advising - Lang
New York, NY $70,238.00-$86,645.00 3 weeks ago New York, NY $39,290.00-$59,800.00 6 days ago Learning and Development Specialist, Office of Student Success Initiatives
New York, NY $75,465.00-$82,928.00 4 weeks ago New York City Metropolitan Area $55,000.00-$65,000.00 2 weeks ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr