Captiv8
Overview
Senior Account Manager (PST Hours)
at
Captiv8
role focused on client management and growth for the Midwest portfolio. You will drive the overall growth and success of assigned accounts. Captiv8 is the influencer marketing platform that enables brands to authentically connect with audiences and tell their unique story. Our AI-driven platform helps brands understand their audience, discover creators, optimize content, benchmark against competitors, and expand across social media platforms. In addition to the platform, Captiv8 offers Strategic Services with in-house brand strategy and creative experts to craft campaign success. We are recognized as an industry leader with a 5-star rating from Influencer Marketing Hub and leadership endorsements from industry peers. Captiv8's API-integrated data connections with TikTok, Facebook, Instagram, Snapchat, and YouTube provide greater transparency across brand marketing. Join us to contribute to influencer marketing excellence. Your Mission
As a
Senior
Account Manager
you will be responsible for client management and driving the overall growth and success of the Midwest portfolio. Responsibilities Communications Ensure effective communication and collaboration within cross-functional teams Establish and maintain strong relationships with key clients and stakeholders Handle day-to-day client communications with clients, main point of contact Manage weekly external and internal status calls and provide next steps via email (develop campaign timelines, complete internal sheets, campaign briefs, etc.) Issue escalation and resolution: proactively manage and resolve high?level issues or conflicts that arise with clients, influencers, or internal teams
Execution
Partnership accountability: full ownership of the client relationship, including SLA, partnership expectations, deep understanding of any pre-existing history as a client, and contracted SOW Campaign performance accountability: own the overall performance of influencer campaigns, ensure KPIs are met, budgets are adhered to, and campaigns deliver strong ROI Coordinate RFP kickoff process with client, gathering necessary information for cross-functional teams to execute with support from Partnerships Manage internal setup per campaign such as Salesforce, Asana, and the Captiv8 platform Oversee talent negotiations and approvals Oversee creator payments High-level content review: ensure influencer content meets brand guidelines and campaign KPIs, and provide feedback for optimization Client reporting and presentations: support and deliver detailed performance reports, insights, and recommendations to clients, highlighting campaign success and growth opportunities Budget ownership and profitability: oversee campaign budgets, profitability, forecasting, and resource allocation across teams and accounts Manage JBP and credit trackers
Cross-functional Collaboration
Oversee paid media campaigns setup and KPIs Support Partnership Lead in identifying and capitalizing on upsell opportunities Collaborate with creative, strategy, analytics, and influencer management teams to deliver cohesive and impactful campaigns Foster a collaborative and high-performance culture within the team
Qualifications
Bachelor's degree in marketing, management, or related field 5+ years experience in social media planning and influencer marketing Experience with oversight of brand marketing initiatives (specific to influencer a plus) Excellent written and verbal communication skills Proven ability to lead senior-level clients and agency counterparts at the Enterprise level Brand or agency experience desirable Strong project management skills to manage multiple programs at various stages Entrepreneurial spirit to brainstorm new offerings and creative solutions
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Software Development
Este empleador participa en E-Verify y proporcionar al gobierno federal la informacin de su Formulario I-9 para confirmar que usted est autorizado para trabajar en los EE.UU.. Si E-Verify no puede confirmar que usted est empleador est requerido a darle instrucciones por escrito y una oportunidad de contactar al Departamento de Seguridad Nacional (DHS) o a la Administracin del Seguro Social (SSA) para que pueda empezar a resolver el problema antes de que el empleador pueda tomar cualquier accin contra usted, incluyendo la terminacin de su empleo. Los empleadores slo pueden utilizar E-Verify una vez que usted haya aceptado una oferta de trabajo y completado el Formulario I-9. Para ms informacin sobre E-Verify, o si usted cree que su empleador ha violado sus responsabilidades de E-Verify, por favor contacte a DHS. Were not including extraneous job postings or site notices in this refined description. #J-18808-Ljbffr
Senior Account Manager (PST Hours)
at
Captiv8
role focused on client management and growth for the Midwest portfolio. You will drive the overall growth and success of assigned accounts. Captiv8 is the influencer marketing platform that enables brands to authentically connect with audiences and tell their unique story. Our AI-driven platform helps brands understand their audience, discover creators, optimize content, benchmark against competitors, and expand across social media platforms. In addition to the platform, Captiv8 offers Strategic Services with in-house brand strategy and creative experts to craft campaign success. We are recognized as an industry leader with a 5-star rating from Influencer Marketing Hub and leadership endorsements from industry peers. Captiv8's API-integrated data connections with TikTok, Facebook, Instagram, Snapchat, and YouTube provide greater transparency across brand marketing. Join us to contribute to influencer marketing excellence. Your Mission
As a
Senior
Account Manager
you will be responsible for client management and driving the overall growth and success of the Midwest portfolio. Responsibilities Communications Ensure effective communication and collaboration within cross-functional teams Establish and maintain strong relationships with key clients and stakeholders Handle day-to-day client communications with clients, main point of contact Manage weekly external and internal status calls and provide next steps via email (develop campaign timelines, complete internal sheets, campaign briefs, etc.) Issue escalation and resolution: proactively manage and resolve high?level issues or conflicts that arise with clients, influencers, or internal teams
Execution
Partnership accountability: full ownership of the client relationship, including SLA, partnership expectations, deep understanding of any pre-existing history as a client, and contracted SOW Campaign performance accountability: own the overall performance of influencer campaigns, ensure KPIs are met, budgets are adhered to, and campaigns deliver strong ROI Coordinate RFP kickoff process with client, gathering necessary information for cross-functional teams to execute with support from Partnerships Manage internal setup per campaign such as Salesforce, Asana, and the Captiv8 platform Oversee talent negotiations and approvals Oversee creator payments High-level content review: ensure influencer content meets brand guidelines and campaign KPIs, and provide feedback for optimization Client reporting and presentations: support and deliver detailed performance reports, insights, and recommendations to clients, highlighting campaign success and growth opportunities Budget ownership and profitability: oversee campaign budgets, profitability, forecasting, and resource allocation across teams and accounts Manage JBP and credit trackers
Cross-functional Collaboration
Oversee paid media campaigns setup and KPIs Support Partnership Lead in identifying and capitalizing on upsell opportunities Collaborate with creative, strategy, analytics, and influencer management teams to deliver cohesive and impactful campaigns Foster a collaborative and high-performance culture within the team
Qualifications
Bachelor's degree in marketing, management, or related field 5+ years experience in social media planning and influencer marketing Experience with oversight of brand marketing initiatives (specific to influencer a plus) Excellent written and verbal communication skills Proven ability to lead senior-level clients and agency counterparts at the Enterprise level Brand or agency experience desirable Strong project management skills to manage multiple programs at various stages Entrepreneurial spirit to brainstorm new offerings and creative solutions
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Software Development
Este empleador participa en E-Verify y proporcionar al gobierno federal la informacin de su Formulario I-9 para confirmar que usted est autorizado para trabajar en los EE.UU.. Si E-Verify no puede confirmar que usted est empleador est requerido a darle instrucciones por escrito y una oportunidad de contactar al Departamento de Seguridad Nacional (DHS) o a la Administracin del Seguro Social (SSA) para que pueda empezar a resolver el problema antes de que el empleador pueda tomar cualquier accin contra usted, incluyendo la terminacin de su empleo. Los empleadores slo pueden utilizar E-Verify una vez que usted haya aceptado una oferta de trabajo y completado el Formulario I-9. Para ms informacin sobre E-Verify, o si usted cree que su empleador ha violado sus responsabilidades de E-Verify, por favor contacte a DHS. Were not including extraneous job postings or site notices in this refined description. #J-18808-Ljbffr