Autowash Companies
Join to apply for the
Customer Success Representative
role at
Autowash Companies 1 day ago Be among the first 25 applicants Join to apply for the
Customer Success Representative
role at
Autowash Companies Get AI-powered advice on this job and more exclusive features. Description
As the liaison between our company and its current and potential customers, the Autowash Customer Support Representative should embody the mission, vision, and values of Autowash Management LLC. You are expected to be friendly, service-forward, and knowledgeable to effectively solve customer issues, complaints, and inquiries.
As an Autowash CSR, you must be ready to answer all customer needs, continually approaching the customer and the company with a positive mindset, and consistently have a smile on the other side of the phone keeping customer satisfaction at the core of every decision and behavior.
Manage inbound and outbound calls for car wash customers and members in a timely manner, call center environment Effectively communicate with customers through text and email daily Follow communication scripts when handling different topics Identify customers needs, clarify information through questioning, research issues, and provide solutions and/or alternatives Seize opportunities to upsell products and membership services through customer education Build sustainable relationships and engage customers going taking the extra mile Keep accurate notes and records of all conversations in our call center database in a comprehensible way Frequently broadens knowledge base and performance skill levels through team knowledge and educational events Meet personal/team qualitative and quantitative targets
Description
As the liaison between our company and its current and potential customers, the Autowash Customer Support Representative should embody the mission, vision, and values of Autowash Management LLC. You are expected to be friendly, service-forward, and knowledgeable to effectively solve customer issues, complaints, and inquiries.
As an Autowash CSR, you must be ready to answer all customer needs, continually approaching the customer and the company with a positive mindset, and consistently have a smile on the other side of the phone keeping customer satisfaction at the core of every decision and behavior.
Responsibilities
Manage inbound and outbound calls for car wash customers and members in a timely manner, call center environment Effectively communicate with customers through text and email daily Follow communication scripts when handling different topics Identify customers needs, clarify information through questioning, research issues, and provide solutions and/or alternatives Seize opportunities to upsell products and membership services through customer education Build sustainable relationships and engage customers going taking the extra mile Keep accurate notes and records of all conversations in our call center database in a comprehensible way Frequently broadens knowledge base and performance skill levels through team knowledge and educational events Meet personal/team qualitative and quantitative targets
Requirements
Accountabilities:
Must have the ability to prioritize and work independently with minimal direct supervision Must have excellent communication, customer service and problem-solving skills. Must be competent in writing, reading, and speaking effectively with customers demonstrated through observations, orientation reviews, and quarterly reviews. Must be competent in writing, reading, and speaking effectively with AW team as demonstrated through observations, effective use of TEAMS protocols, and supervisor notes.
Physical Demands
Regularly required to sit, walk, stand, bend, and/or lift Regularly required to talk or listen. Regularly required to use a computer, computer screen and type. Sometimes required to lift heavy packages (20 pounds or greater).
Minimum Qualifications
Computer skills required: Microsoft Office, Social Networking, Email communication Minimum Desired Education: Some college, (communications, marketing or business preferred) Minimum Desired Experience: 1 year Preferred Experience: customer service, marketing, or administrative work preferred Professional Associations: none Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Other Industries
Automotive Referrals increase your chances of interviewing at Autowash Companies by 2x Get notified about new Customer Representative jobs in
Denver, CO . Customer Service Representative - State Farm Agent Team Member
Centennial, CO $50,000.00-$72,000.00 10 months ago Customer Service Representative - State Farm Agent Team Member
Denver, CO $40,000.00-$60,000.00 5 months ago Customer Experience Representative, Advanced Services
Customer Support Representative (Remote)
Greenwood Village, CO $23.76-$30.89 2 days ago Customer Support Representative (Remote)
Customer Service Representative - State Farm Agent Team Member
Westminster, CO $60,000.00-$85,000.00 4 months ago Denver, CO $38,002.00-$40,560.00 1 month ago Customer Experience Representative, Core Services
Showroom Customer Service Representative
Customer Service Representative - State Farm Agent Team Member
Customer Service Representative - State Farm Agent Team Member
Customer Service Representative - State Farm Agent Team Member
Customer Relations Representative - State Farm Agent Team Member
Westminster, CO $60,000.00-$85,000.00 2 months ago Customer Relations Representative - State Farm Agent Team Member
Denver, CO $60,000.00-$80,000.00 3 months ago Customer Relations Representative - State Farm Agent Team Member
Lakewood, CO $50,000.00-$70,000.00 5 months ago Customer Service Representative - State Farm Agent Team Member
Brighton, CO $45,000.00-$176,000.00 1 year ago Customer Service / Warranty Representative
Wheat Ridge, CO $40,000.00-$44,000.00 2 weeks ago Customer Service Representative - Hiring Immediately
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Customer Success Representative
role at
Autowash Companies 1 day ago Be among the first 25 applicants Join to apply for the
Customer Success Representative
role at
Autowash Companies Get AI-powered advice on this job and more exclusive features. Description
As the liaison between our company and its current and potential customers, the Autowash Customer Support Representative should embody the mission, vision, and values of Autowash Management LLC. You are expected to be friendly, service-forward, and knowledgeable to effectively solve customer issues, complaints, and inquiries.
As an Autowash CSR, you must be ready to answer all customer needs, continually approaching the customer and the company with a positive mindset, and consistently have a smile on the other side of the phone keeping customer satisfaction at the core of every decision and behavior.
Manage inbound and outbound calls for car wash customers and members in a timely manner, call center environment Effectively communicate with customers through text and email daily Follow communication scripts when handling different topics Identify customers needs, clarify information through questioning, research issues, and provide solutions and/or alternatives Seize opportunities to upsell products and membership services through customer education Build sustainable relationships and engage customers going taking the extra mile Keep accurate notes and records of all conversations in our call center database in a comprehensible way Frequently broadens knowledge base and performance skill levels through team knowledge and educational events Meet personal/team qualitative and quantitative targets
Description
As the liaison between our company and its current and potential customers, the Autowash Customer Support Representative should embody the mission, vision, and values of Autowash Management LLC. You are expected to be friendly, service-forward, and knowledgeable to effectively solve customer issues, complaints, and inquiries.
As an Autowash CSR, you must be ready to answer all customer needs, continually approaching the customer and the company with a positive mindset, and consistently have a smile on the other side of the phone keeping customer satisfaction at the core of every decision and behavior.
Responsibilities
Manage inbound and outbound calls for car wash customers and members in a timely manner, call center environment Effectively communicate with customers through text and email daily Follow communication scripts when handling different topics Identify customers needs, clarify information through questioning, research issues, and provide solutions and/or alternatives Seize opportunities to upsell products and membership services through customer education Build sustainable relationships and engage customers going taking the extra mile Keep accurate notes and records of all conversations in our call center database in a comprehensible way Frequently broadens knowledge base and performance skill levels through team knowledge and educational events Meet personal/team qualitative and quantitative targets
Requirements
Accountabilities:
Must have the ability to prioritize and work independently with minimal direct supervision Must have excellent communication, customer service and problem-solving skills. Must be competent in writing, reading, and speaking effectively with customers demonstrated through observations, orientation reviews, and quarterly reviews. Must be competent in writing, reading, and speaking effectively with AW team as demonstrated through observations, effective use of TEAMS protocols, and supervisor notes.
Physical Demands
Regularly required to sit, walk, stand, bend, and/or lift Regularly required to talk or listen. Regularly required to use a computer, computer screen and type. Sometimes required to lift heavy packages (20 pounds or greater).
Minimum Qualifications
Computer skills required: Microsoft Office, Social Networking, Email communication Minimum Desired Education: Some college, (communications, marketing or business preferred) Minimum Desired Experience: 1 year Preferred Experience: customer service, marketing, or administrative work preferred Professional Associations: none Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Other Industries
Automotive Referrals increase your chances of interviewing at Autowash Companies by 2x Get notified about new Customer Representative jobs in
Denver, CO . Customer Service Representative - State Farm Agent Team Member
Centennial, CO $50,000.00-$72,000.00 10 months ago Customer Service Representative - State Farm Agent Team Member
Denver, CO $40,000.00-$60,000.00 5 months ago Customer Experience Representative, Advanced Services
Customer Support Representative (Remote)
Greenwood Village, CO $23.76-$30.89 2 days ago Customer Support Representative (Remote)
Customer Service Representative - State Farm Agent Team Member
Westminster, CO $60,000.00-$85,000.00 4 months ago Denver, CO $38,002.00-$40,560.00 1 month ago Customer Experience Representative, Core Services
Showroom Customer Service Representative
Customer Service Representative - State Farm Agent Team Member
Customer Service Representative - State Farm Agent Team Member
Customer Service Representative - State Farm Agent Team Member
Customer Relations Representative - State Farm Agent Team Member
Westminster, CO $60,000.00-$85,000.00 2 months ago Customer Relations Representative - State Farm Agent Team Member
Denver, CO $60,000.00-$80,000.00 3 months ago Customer Relations Representative - State Farm Agent Team Member
Lakewood, CO $50,000.00-$70,000.00 5 months ago Customer Service Representative - State Farm Agent Team Member
Brighton, CO $45,000.00-$176,000.00 1 year ago Customer Service / Warranty Representative
Wheat Ridge, CO $40,000.00-$44,000.00 2 weeks ago Customer Service Representative - Hiring Immediately
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr