Technical Support Analyst Salt Lake City, UT

Addepar is a global technology and data company that helps investment professionals provide the most informed, precise guidance for their clients. Addepars platform aggregates portfolio, market and client data for over $8 trillion in assets and integrates with more than 100 software, data and services partners. Addepar embraces a global flexible workforce with offices in New York City, Salt Lake City, Chicago, London, Edinburgh, Pune and Dubai. The Role

The Client Services team is responsible for handling client health for all new and existing Addepar clients. A Technical Analyst plays a crucial role in helping users obtain the optimal value from the platform. The analyst will assist with day-to-day usage across the platform, consulting on APIs and third-party integrations, and collaborating with R&D teams to troubleshoot and improve functionality. Our ideal candidate is tenacious about solving problems, has a proven understanding of APIs, and enjoys working directly with clients and internal technical teams. Addepar takes a market-based approach to pay. The current range for this role is $74,000 to $93,000 (base salary) + bonus + equity + benefits, with the exact figure determined by role, skills, experience, location, and market conditions. What Youll Do

Partner with clients and third-party developers to troubleshoot issues on the Addepar Public API Troubleshoot SSO/SAML configurations Use Python scripts to automate solutions for users Identify, respond, and resolve issues and questions raised by Addepars clients Work with sophisticated data sets to identify and resolve client issues Prioritize and context-switch effectively to complete simultaneous issues, following each through to resolution Help identify, triage, and call out problems within Addepars platform Act as primary contact for support with Product, Engineering and Client Advocacy teams to maintain high client satisfaction on technical issues Help clients maximize value through functional and conceptual instruction Be an authority on Addepars technical functionality and capabilities Who You Are

Bachelors Degree in Finance, Computer Science, Economics, Mathematics, or equivalent experience Proven experience with Python, SQL and relational databases Proven experience with API technologies Familiar with server monitoring software (Sumo Logic, Wavefront, Periscope) Familiarity with software integrations Outstanding communication and organizational skills Proficiency in math Passion for problem-solving and continuous learning Passion for technology and finance 1+ years of relevant experience Familiarity with Wealth Advisor structures and investment characteristics Our Values

Act Like an Owner

- Think and operate with intention, purpose and care. Own outcomes. Build Together

- Collaborate to unlock the best solutions. Deliver lasting value. Champion Our Clients

- Exceed client expectations. Our clients success is our success. Drive Innovation

- Be bold and unconstrained in problem solving. Transform the industry. Embrace Learning

- Engage our community to broaden our perspective. Bring a growth mindset. Addepar is an equal opportunity employer. We seek to bring together diverse ideas, experiences, skill sets, perspectives, backgrounds and identities to drive innovative solutions. We commit to promoting a welcoming environment where inclusion and belonging are a shared responsibility. #J-18808-Ljbffr