Southland Industries
Service Account Manager Portland, OR
Southland Industries, Portland, Oregon, United States, 97204
POSITION SUMMARY
We are seeking a dynamic and customer-focused Service Account Manager to join our team. The ideal candidate will develop and maintain positive relationships within assigned customer accounts, overseeing the sales process, and acting as the primary point of contact to retain and grow these accounts. You will maintain regular communication with customers, coordinate with the Service team to ensure satisfaction, promptly address concerns and advocate for customers when performance or billing issues arise. Assigned accounts are generally larger and more complex.
What youll do:
Primarily responsible for growing our overall service business by prospecting in assigned market territory to develop and cultivate
new
existing building owner direct customers. Primary goal is to sell
new
service maintenance agreements and truck-based service and project work. Proactively manages the service sales process to close sales, including prospecting, qualifying, customers setup and procurement process, proposals, presentations, as well as handling questions and objections. Develops and maintains positive relationships within assigned customer accounts. Oversees the sales process and acts as a One Southland point of contact for customers, engaging any internal teams or support necessary to allow for additional business development. Continuously generates new sales by using existing and potential customer networks and social networking. Identifies new business opportunities acting as the customers building solutions partner for all areas of locally provided service offerings. Mentors less-experienced Service Account Managers. What youll need to be successful: Strong knowledge of service policies, procedures and capabilities Strong verbal and written communication, including presentation skills Strong customer service skills and ability to develop customer relationships Demonstrated sales skills in prospecting, qualifying, proposing and closing sales and capable of developing and managing large accounts (existing and new) Strong collaboration skills internally and externally, with strong problem-solving abilities Frequent travel to job sites within assigned region Strong Microsoft Office skills, including Excel, Word and PowerPoint. Solid knowledge of CRM Education: Two-year relevant degree or equivalent training and experience, such as trade-level training or industry experience Experience: 3+ years in direct relevant experience. Benefits: As an employee-owned company, we offer a comprehensive benefits package that includes excellent benefits for you and your family: 401(k) Plan with
50% Company Match
(no cap) and immediate 100% vesting Annual incentive program based upon performance, profitability, and achievement Medical, Dental, Vision Insurance 100% Paid for Employee Term Life, AD&D Insurance, and Voluntary Life Insurance Disability Income Protection Insurance Pre-tax Flexible Spending Plans (Health and Dependent Care) Holidays/Vacation/Personal Time/Life Events Leave Numerous training opportunities and company paid membership for professional associations and licenses For more information on Southland Industries, please visit our website:
Southland Careers or on Facebook or LinkedIn Southland Industries and all its subsidiaries are an Equal Opportunity Employer
and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing our employees with a safe work environment free of discrimination and harassment. All employment decisions at Southland Industries are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, gender, gender identity, sex, national origin, ancestry, age, disability, medical condition, marital status, sexual orientation, family care or medical leave status, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Southland Industries will not tolerate discrimination or harassment based on any of these characteristics. **All employment offers are contingent upon successful drug tests, background checks and professional reference checks.** **We are not able to offer sponsorship of employment at this time** #J-18808-Ljbffr
new
existing building owner direct customers. Primary goal is to sell
new
service maintenance agreements and truck-based service and project work. Proactively manages the service sales process to close sales, including prospecting, qualifying, customers setup and procurement process, proposals, presentations, as well as handling questions and objections. Develops and maintains positive relationships within assigned customer accounts. Oversees the sales process and acts as a One Southland point of contact for customers, engaging any internal teams or support necessary to allow for additional business development. Continuously generates new sales by using existing and potential customer networks and social networking. Identifies new business opportunities acting as the customers building solutions partner for all areas of locally provided service offerings. Mentors less-experienced Service Account Managers. What youll need to be successful: Strong knowledge of service policies, procedures and capabilities Strong verbal and written communication, including presentation skills Strong customer service skills and ability to develop customer relationships Demonstrated sales skills in prospecting, qualifying, proposing and closing sales and capable of developing and managing large accounts (existing and new) Strong collaboration skills internally and externally, with strong problem-solving abilities Frequent travel to job sites within assigned region Strong Microsoft Office skills, including Excel, Word and PowerPoint. Solid knowledge of CRM Education: Two-year relevant degree or equivalent training and experience, such as trade-level training or industry experience Experience: 3+ years in direct relevant experience. Benefits: As an employee-owned company, we offer a comprehensive benefits package that includes excellent benefits for you and your family: 401(k) Plan with
50% Company Match
(no cap) and immediate 100% vesting Annual incentive program based upon performance, profitability, and achievement Medical, Dental, Vision Insurance 100% Paid for Employee Term Life, AD&D Insurance, and Voluntary Life Insurance Disability Income Protection Insurance Pre-tax Flexible Spending Plans (Health and Dependent Care) Holidays/Vacation/Personal Time/Life Events Leave Numerous training opportunities and company paid membership for professional associations and licenses For more information on Southland Industries, please visit our website:
Southland Careers or on Facebook or LinkedIn Southland Industries and all its subsidiaries are an Equal Opportunity Employer
and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing our employees with a safe work environment free of discrimination and harassment. All employment decisions at Southland Industries are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, gender, gender identity, sex, national origin, ancestry, age, disability, medical condition, marital status, sexual orientation, family care or medical leave status, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Southland Industries will not tolerate discrimination or harassment based on any of these characteristics. **All employment offers are contingent upon successful drug tests, background checks and professional reference checks.** **We are not able to offer sponsorship of employment at this time** #J-18808-Ljbffr