Arizona Staffing
Inbound Healthcare Contact Center Representative
In partnership with One Medical, this role involves managing phone and message inquiries from patients and their care providers. You will be navigating complex healthcare systems, addressing insurance, billing, and appointment management needs. Comfortable with healthcare specifics like medical records, authorizations, and referrals, you will collaborate with providers and team members to complete urgent tasks. Use C-I-CARE principles in all patient interactions to ensure a positive virtual experience. Master our technology suite including Slack, Google Suite, Zoom, and our Electronic Medical Record System 1Life to interact with team members and patients. Contribute to team development through rounding, team huddles, and problem solving. Pay: $19.25/hr. Location: Crossroads of Rio Salado Parkway and Priest. Start Date: October 6th. This is a 4-month contract-to-hire position. Skills & Qualifications: Minimum 1 year of high-volume contact center experience and minimum of 1 additional year of direct customer service experience (banking, hospitality, food service, etc.) OR 2 years of high-touch, patient-facing healthcare service roles (e.g., Patient Access Reps, Claims Processors, Pharmacy Benefits Techs, etc.) Strong written and verbal communication skills, including impeccable phone manner Strong multitasking skills with proficiency in computers and phones while navigating multiple software systems simultaneously Experience Level: Intermediate Level Pay and Benefits: The pay range for this position is $19.25/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type: This is a fully onsite position in Tempe, AZ. Application Deadline: This position is anticipated to close on Sep 19, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
In partnership with One Medical, this role involves managing phone and message inquiries from patients and their care providers. You will be navigating complex healthcare systems, addressing insurance, billing, and appointment management needs. Comfortable with healthcare specifics like medical records, authorizations, and referrals, you will collaborate with providers and team members to complete urgent tasks. Use C-I-CARE principles in all patient interactions to ensure a positive virtual experience. Master our technology suite including Slack, Google Suite, Zoom, and our Electronic Medical Record System 1Life to interact with team members and patients. Contribute to team development through rounding, team huddles, and problem solving. Pay: $19.25/hr. Location: Crossroads of Rio Salado Parkway and Priest. Start Date: October 6th. This is a 4-month contract-to-hire position. Skills & Qualifications: Minimum 1 year of high-volume contact center experience and minimum of 1 additional year of direct customer service experience (banking, hospitality, food service, etc.) OR 2 years of high-touch, patient-facing healthcare service roles (e.g., Patient Access Reps, Claims Processors, Pharmacy Benefits Techs, etc.) Strong written and verbal communication skills, including impeccable phone manner Strong multitasking skills with proficiency in computers and phones while navigating multiple software systems simultaneously Experience Level: Intermediate Level Pay and Benefits: The pay range for this position is $19.25/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type: This is a fully onsite position in Tempe, AZ. Application Deadline: This position is anticipated to close on Sep 19, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.