Waxing the City
Join to apply for the
Customer Support Associate
role at
Waxing The City Continue with Google Continue with Google Join to apply for the
Customer Support Associate
role at
Waxing The City Love What You Do
At Waxing the City, we are passionate about helping our clients look and feel their best. We believe that our Studio Coordinators set the tone for a clients overall experience with the brand. This position is the first and last touchpoint with clients, so it is a very important role to the success of the studio. We hire Studio Coordinators who will share our commitment to providing a caring culture and welcoming atmosphere not found anywhere else. Being a part of Waxing the City means you are part of something bigger youre a part of improving the self-esteem of the world. Love What You Do
At Waxing the City, we are passionate about helping our clients look and feel their best. We believe that our Studio Coordinators set the tone for a clients overall experience with the brand. This position is the first and last touchpoint with clients, so it is a very important role to the success of the studio. We hire Studio Coordinators who will share our commitment to providing a caring culture and welcoming atmosphere not found anywhere else. Being a part of Waxing the City means you are part of something bigger youre a part of improving the self-esteem of the world.
We are seeking an individual who thrives in a collaborative, fun, and busy environment. This person is a team player who will be able to confidently promote our services and products, is self-motivated, and remains curious and ready to learn about the latest and greatest in the beauty industry.
Summary
The Customer Support Associate is a liaison between our studios and current and potential customers; creating the ultimate client experience. Our Customer Support Associates must create an impression of warmth, professionalism and efficiency. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. Do you think quick on your feet and find solutions that creates balance even in times of distress? If this sounds like you, then wed want to hear from you.
Essential Functions
Manage large amounts of inbound and outbound calls; dealing with subsequent inquiries and bookings in a timely manner. Follow scripts when scheduling appointments and handling different topics. Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives Provide product and service information to customers. Seize opportunities to upsell products when they arise. Build sustainable relationships and engage customers by taking the extra mile Confirm all client appointments.
Additional Functions
Coverage of shifts in short-notice/emergency situations (sickness, etc.) Customer contacts and rescheduling if needed. Participate in defined community outreach requirements (volunteerism)
Role Scope And Complexity
The Customer Support Associate reports directly to Customer Support Lead and indirectly to all members of ownership and is accountable for all aspects of front desk operations. The Customer Support Associate is accountable for meeting established customer service standards focusing on both internal customer (staff, volunteers, interns, vendors) and external customer (current clients and all potential customers).
Required
MINIMUM QUALIFICATIONS:
High school degree or equivalent Team player within team environment Strong phone and verbal communication skills along with active listening Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively Detail Oriented Located in the Minneapolis, MN or LaCrosse, WI area
Preferred
Previous Customer Service experience Experience in Beauty Industry
Benefits/Perks
Great Company Culture Growth Opportunities
This is a remote position.
WAXING THE CITY CAREERS
At Waxing the City, we are passionate about helping our clients look and feel their best. To do that we and our franchisees hire the best of the best to deliver exceptional client service and expert results. We were founded on the belief that beauty professionals can and should have a long-term, successful beauty services career, so finding the right talent and investing in their development is in our DNA. From proprietary, hands on training to ongoing continuing education our talent stays up to date on the latest innovations and trends in services and products. In fact, our service providers are so skilled in the art of waxing they have a special name: Cerologist. The word cerologist is derived from cera (Latin for wax) and ologist (to indicate their level of expertise).
We and our franchisees hire talent that shares our commitment to providing a caring, supportive culture and expertise not found anywhere else. Being a part of the Waxing the City family means you are helping to improve the self-esteem of the world.
We and our franchisees seek beauty professionals who pride themselves on building strong client relationships through excellent service and expert skills. If youre looking to learn and grow in your career, and have a passion for the industry, we want to hear from you.
Job postings listed on this site are with independently owned and operated franchised Waxing the City studios. Any application or other information submitted through this site is transmitted directly to the identified location. Each franchised Waxing the City studio is responsible for making its own local hiring decisions, determining compensation, benefits, and other terms of employment. Waxing The City Franchisor, LLC does not direct or participate in employment conditions or decisions at franchised locations. By submitting an application or information through this site you acknowledge that you are applying for employment with a franchised studio location and not Waxing The City Franchisor, LLC.
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Full-time Job function
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Customer Support Associate
role at
Waxing The City Continue with Google Continue with Google Join to apply for the
Customer Support Associate
role at
Waxing The City Love What You Do
At Waxing the City, we are passionate about helping our clients look and feel their best. We believe that our Studio Coordinators set the tone for a clients overall experience with the brand. This position is the first and last touchpoint with clients, so it is a very important role to the success of the studio. We hire Studio Coordinators who will share our commitment to providing a caring culture and welcoming atmosphere not found anywhere else. Being a part of Waxing the City means you are part of something bigger youre a part of improving the self-esteem of the world. Love What You Do
At Waxing the City, we are passionate about helping our clients look and feel their best. We believe that our Studio Coordinators set the tone for a clients overall experience with the brand. This position is the first and last touchpoint with clients, so it is a very important role to the success of the studio. We hire Studio Coordinators who will share our commitment to providing a caring culture and welcoming atmosphere not found anywhere else. Being a part of Waxing the City means you are part of something bigger youre a part of improving the self-esteem of the world.
We are seeking an individual who thrives in a collaborative, fun, and busy environment. This person is a team player who will be able to confidently promote our services and products, is self-motivated, and remains curious and ready to learn about the latest and greatest in the beauty industry.
Summary
The Customer Support Associate is a liaison between our studios and current and potential customers; creating the ultimate client experience. Our Customer Support Associates must create an impression of warmth, professionalism and efficiency. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. Do you think quick on your feet and find solutions that creates balance even in times of distress? If this sounds like you, then wed want to hear from you.
Essential Functions
Manage large amounts of inbound and outbound calls; dealing with subsequent inquiries and bookings in a timely manner. Follow scripts when scheduling appointments and handling different topics. Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives Provide product and service information to customers. Seize opportunities to upsell products when they arise. Build sustainable relationships and engage customers by taking the extra mile Confirm all client appointments.
Additional Functions
Coverage of shifts in short-notice/emergency situations (sickness, etc.) Customer contacts and rescheduling if needed. Participate in defined community outreach requirements (volunteerism)
Role Scope And Complexity
The Customer Support Associate reports directly to Customer Support Lead and indirectly to all members of ownership and is accountable for all aspects of front desk operations. The Customer Support Associate is accountable for meeting established customer service standards focusing on both internal customer (staff, volunteers, interns, vendors) and external customer (current clients and all potential customers).
Required
MINIMUM QUALIFICATIONS:
High school degree or equivalent Team player within team environment Strong phone and verbal communication skills along with active listening Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively Detail Oriented Located in the Minneapolis, MN or LaCrosse, WI area
Preferred
Previous Customer Service experience Experience in Beauty Industry
Benefits/Perks
Great Company Culture Growth Opportunities
This is a remote position.
WAXING THE CITY CAREERS
At Waxing the City, we are passionate about helping our clients look and feel their best. To do that we and our franchisees hire the best of the best to deliver exceptional client service and expert results. We were founded on the belief that beauty professionals can and should have a long-term, successful beauty services career, so finding the right talent and investing in their development is in our DNA. From proprietary, hands on training to ongoing continuing education our talent stays up to date on the latest innovations and trends in services and products. In fact, our service providers are so skilled in the art of waxing they have a special name: Cerologist. The word cerologist is derived from cera (Latin for wax) and ologist (to indicate their level of expertise).
We and our franchisees hire talent that shares our commitment to providing a caring, supportive culture and expertise not found anywhere else. Being a part of the Waxing the City family means you are helping to improve the self-esteem of the world.
We and our franchisees seek beauty professionals who pride themselves on building strong client relationships through excellent service and expert skills. If youre looking to learn and grow in your career, and have a passion for the industry, we want to hear from you.
Job postings listed on this site are with independently owned and operated franchised Waxing the City studios. Any application or other information submitted through this site is transmitted directly to the identified location. Each franchised Waxing the City studio is responsible for making its own local hiring decisions, determining compensation, benefits, and other terms of employment. Waxing The City Franchisor, LLC does not direct or participate in employment conditions or decisions at franchised locations. By submitting an application or information through this site you acknowledge that you are applying for employment with a franchised studio location and not Waxing The City Franchisor, LLC.
Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Other Industries
Wellness and Fitness Services Referrals increase your chances of interviewing at Waxing The City by 2x Get notified about new Customer Support Associate jobs in
St Louis Park, MN . Future Opening: Customer Service Representative - State Farm Agent Team Member
St Louis Park, MN $40,000 - $45,000 2 years ago Customer Service Representative - Phone and Chat - Minneapolis, MN
Customer Service Representative - State Farm Agent Team Member
Minneapolis, MN $44,000 - $55,000 2 years ago Customer Service Representative - State Farm Agent Team Member
Customer Service Representative - State Farm Agent Team Member
MinneapolisSaint Paul, WI $40,000.00 - $60,000.00 2 days ago Order Entry & Customer Support Specialist
Customer Service Representative - State Farm Agent Team Member
Chanhassen, MN $65,000.00 - $75,000.00 2 years ago Customer Service Representative - State Farm Agent Team Member
Roseville, MN $45,000.00 - $65,000.00 3 months ago Customer Service Representative - State Farm Agent Team Member
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Brooklyn Park, MN $45,000.00 - $75,000.00 1 year ago Customer Service Representative - State Farm Agent Team Member
St Paul, MN $45,000.00 - $65,000.00 5 months ago Customer Service Representative - 2nd Shift
Greater Minneapolis-St. Paul Area 6 hours ago Order Entry & Customer Support Specialist
National Customer Experience Representative
Minneapolis, MN $50,000.00 - $53,000.00 1 week ago Customer Service Representative: Weekdays 5pm-10pm with Weekend Hours
Customer Service Representative-Call Center
Minneapolis, MN $45,000 - $55,000 1 week ago Bloomington, MN $23.84 - $35.76 2 weeks ago Bloomington, MN $23.84 - $35.76 2 weeks ago Customer Service Representative - $22-23/hr.
Customer Service Representative: Weekdays 2pm-10pm with Weekends Hours
Customer Service Representative - 239981
Lino Lakes, MN $54,000 - $63,000 4 weeks ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr