Arizona Staffing
Software Engineer - Call Recording and Speech Analytics
Arizona Staffing, Chandler, Arizona, United States, 85249
Software Engineer - Call Recording and Speech Analytics
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for developing and delivering complex requirements to accomplish business goals. Key responsibilities of the job include ensuring that software is developed to meet functional, non-functional, and compliance requirements, coding solutions, unit testing, and ensuring the solution can be integrated successfully into the overall application/system with clear, robust, and well-tested interfaces. Job expectations include an awareness of development and testing practices in the industry. The Engineer is responsible for implementation of call recording and speech analytics solutions for the Bank. This role is also responsible for debugging issues and providing post-production support until any solution delivered is stable and formally transitioned to the L2 and L3 production support teams. Responsibilities include: Coding solutions and unit testing to deliver a requirement/story per the defined acceptance criteria and compliance requirements Utilizing multiple architectural components (across data, application, business) in design and development of client requirements Performing Continuous Integration and Continuous Development (CI-CD) activities Contributing to story refinement and definition of requirements Participating in estimating work necessary to realize a story/requirement through the delivery lifecycle Contributing to existing test suites (integration, regression, performance), analyzing test reports, identifying any test issues/errors, and triaging the underlying cause Performing spike/proof of concept as necessary to mitigate risk or implement new ideas Technical estimates & timelines are based on requirements analysis and high-level design, establishing the technical estimate of the work effort that is then passed to the Project Manager. Implementation, configuration, and testing coordinates activities with vendor partners, completes configuration changes to the system, and completes unit testing of the solution implemented. Production support supports the product until it goes live and then formally provides a handoff to L2 and L3 teams. Required qualifications include: 5+ years significant hands-on technical experience in engineering and implementing call recording and speech analytics solutions Quickly adaptable to learn new systems, technologies, and business knowledge Satisfactory technical writing skills, ability to create and maintain project and product documentation Strong foundation of programming fundamentals Understanding of computer networking concepts and SQL Strong knowledge of software installation and distribution technologies and methodologies Experience with deploying and integrating through formal productive delivery channels, release concepts Ability to work independently, taking initiative, displaying self-motivation and dedication Ability to work in a team environment with a consistent process-oriented methodology NICE Platform Suite- Call recording and Analytics Understanding/experience with web application communication protocols - SOAP, HTTP, XML etc Desired qualifications include knowledge of banking systems & applications. Skills include: Application Development Automation Collaboration DevOps Practices Solution Design Agile Practices Architecture Result Orientation Solution Delivery Process User Experience Design Analytical Thinking Data Management Risk Management Technical Strategy Development Test Engineering Minimum Education Requirement: Bachelor's degree or equivalent work experience. Shift: 1st shift (United States of America) Hours Per Week: 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status, or any other factor that is irrelevant to the performance of our teammates.
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for developing and delivering complex requirements to accomplish business goals. Key responsibilities of the job include ensuring that software is developed to meet functional, non-functional, and compliance requirements, coding solutions, unit testing, and ensuring the solution can be integrated successfully into the overall application/system with clear, robust, and well-tested interfaces. Job expectations include an awareness of development and testing practices in the industry. The Engineer is responsible for implementation of call recording and speech analytics solutions for the Bank. This role is also responsible for debugging issues and providing post-production support until any solution delivered is stable and formally transitioned to the L2 and L3 production support teams. Responsibilities include: Coding solutions and unit testing to deliver a requirement/story per the defined acceptance criteria and compliance requirements Utilizing multiple architectural components (across data, application, business) in design and development of client requirements Performing Continuous Integration and Continuous Development (CI-CD) activities Contributing to story refinement and definition of requirements Participating in estimating work necessary to realize a story/requirement through the delivery lifecycle Contributing to existing test suites (integration, regression, performance), analyzing test reports, identifying any test issues/errors, and triaging the underlying cause Performing spike/proof of concept as necessary to mitigate risk or implement new ideas Technical estimates & timelines are based on requirements analysis and high-level design, establishing the technical estimate of the work effort that is then passed to the Project Manager. Implementation, configuration, and testing coordinates activities with vendor partners, completes configuration changes to the system, and completes unit testing of the solution implemented. Production support supports the product until it goes live and then formally provides a handoff to L2 and L3 teams. Required qualifications include: 5+ years significant hands-on technical experience in engineering and implementing call recording and speech analytics solutions Quickly adaptable to learn new systems, technologies, and business knowledge Satisfactory technical writing skills, ability to create and maintain project and product documentation Strong foundation of programming fundamentals Understanding of computer networking concepts and SQL Strong knowledge of software installation and distribution technologies and methodologies Experience with deploying and integrating through formal productive delivery channels, release concepts Ability to work independently, taking initiative, displaying self-motivation and dedication Ability to work in a team environment with a consistent process-oriented methodology NICE Platform Suite- Call recording and Analytics Understanding/experience with web application communication protocols - SOAP, HTTP, XML etc Desired qualifications include knowledge of banking systems & applications. Skills include: Application Development Automation Collaboration DevOps Practices Solution Design Agile Practices Architecture Result Orientation Solution Delivery Process User Experience Design Analytical Thinking Data Management Risk Management Technical Strategy Development Test Engineering Minimum Education Requirement: Bachelor's degree or equivalent work experience. Shift: 1st shift (United States of America) Hours Per Week: 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status, or any other factor that is irrelevant to the performance of our teammates.