Global Healthcare IT is hiring: Customer Services Representative in Compton

Company TRAK Machine Tools is a manufacturer of CNC Machines used in the field of metalworking. Our main product is a specialized CNC control that manages machine motion. The main office is in Rancho Dominguez, CA just south of Los Angeles off the 91 and 710 freeways, we also have a manufacturing facility in Henderson, Nevada. We have customers all over North America as well as distribution in Europe and the South Pacific. For more information about the company, see our website at www.trakmt.com. Job Overview TRAK Machine Tools is seeking a bright, motivated and highly organized individual for the role of Customer Service Representative. Our growing business is looking for an enthusiastic Customer Service Representative to join our team who can multi-task, adapt to fast-paced environment and be a team player. The successful candidate for this role will have strong communication skills, both written and verbal. We require the successful candidate to adopt our company’s customer service policies and be able to learn about our products by participating in our training programs. Responsibilities: Perform daily customer service duties which includes answering service calls and emails, accurate data/order entry, process credit card transactions, set up new accounts, track and maintain monthly open service reports Provide response to product and service inquiries Follow up via phone and email to ensure satisfactory resolution for our customers Recommend potential products or services to customers Create Sales Orders, Service Requests, Service Reports and RMAs Perform general office duties & responsibilities Escalate calls to tech support or Service Management Minimum Requirements: 1-3 years’ experience in customer service. Manufacturing background is a plus (not required) High School GED (AS/BA/BS a plus) Experience using an ERP system Qualifications: Excellent written and verbal skills in English Spanish is a plus Salesforce CRM background a plus Strong phone contact handling skills and active listening Customer Service minded, detail oriented, ability to adapt & respond to all types of requests Microsoft Office & Microsoft Office Suite – Word, Excel, PowerPoint, Outlook, Teams Adapt to fast-paced environment, meeting deadlines Strong communication skills, both written and verbal Highly organized Ability to multi-task, prioritize and manage time Good people skills Benefits: Medical, Dental Insurance 401k FSA Plan Paid Vacation