Mounsieur Touton

Mounsieur Touton is hiring: IT Support Specialist Level II - Manhattan, NY in Ne

Mounsieur Touton, New York, NY, US, 10261

Job Description

The IT Support Specialist Level II’s role is to facilitate troubleshooting and assistance of our employees and provide issue resolution and documentation. This can include receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary.

Responsibilities:

-Track customer issues and resolutions

-Field incoming requests from end users

-Perform post-resolution follow-ups to help requests

-Coordinate with fellow team members on escalations

Minimum Requirements

Strong desktop support/implementation skills for Windows 7 -11, Mac OSX

MS Office products and Office365 Email knowledge

Windows servers (some server installation/maintenance experience preferred)

Highly self-motivated, ability to prioritize, and attention to detail

Working knowledge of VPN, firewalls, security and network (wired and wireless) troubleshooting

3-5 years' experience in IT help desk, customer service, answering calls and resolving issues remotely

Ability to build rapport with clients

Strong troubleshooting and critical thinking skills

Positive and professional demeanor

Experience working with an issue tracking and project management software (Highly Preferred Experience with Jira)

Experience with VMWare and SANs.

Effective verbal and written communications

-MUST BE US CITIZEN or GREEN CARD HOLDER

-ONSITE/IN PERSON M-F NOT REMOTE

Rare travel to one of the other offices (MA, VA, MD, FL)

Company Description

Monsieur Touton Selection Ltd. has it's headquarters in Manhattan, New York. We are a global resource for 4000+ premium wine and spirits, sourcing from over 20 countries. Based in New York we are a global resource for premium wine and spirits, sourcing from over 20 countries. Annual sales of 1.5 million cases with revenues approaching $200 million and growing at 8-12% annually. Our 12,000 square foot Manhattan headquarters serves as the base for our operations departments and our national salesforce team of nearly 200 people.
We offer a state of the art Graphics and Marketing department consisting of 10 full time in-house designers for the custom creation of POS, booklets, flyers and electronic communication. Our National Distribution team work with our distributor network in 46 states and growing. We have partnered with the industries best logistics companies to provide seamless distribution of our over 4000 wines from around the world. Always a visionary, in 2018 Guillaume Touton purchased a 30,000 square foot warehouse in Miami, Florida to cement our commitment to the region.

Company Description

Monsieur Touton Selection Ltd. has it's headquarters in Manhattan, New York. We are a global resource for 4000+ premium wine and spirits, sourcing from over 20 countries. Based in New York we are a global resource for premium wine and spirits, sourcing from over 20 countries. Annual sales of 1.5 million cases with revenues approaching $200 million and growing at 8-12% annually. Our 12,000 square foot Manhattan headquarters serves as the base for our operations departments and our national salesforce team of nearly 200 people.\r\nWe offer a state of the art Graphics and Marketing department consisting of 10 full time in-house designers for the custom creation of POS, booklets, flyers and electronic communication. Our National Distribution team work with our distributor network in 46 states and growing. We have partnered with the industries best logistics companies to provide seamless distribution of our over 4000 wines from around the world. Always a visionary, in 2018 Guillaume Touton purchased a 30,000 square foot warehouse in Miami, Florida to cement our commitment to the region.