Sothebys group
Temporary Post Sale Experience Coordinator New York, United States
Sothebys group, New York, New York, us, 10261
Temporary Post Sale Experience Coordinator
New York, United States About Sothebys
ABOUT SOTHEBY'S Established in 1744, Sothebys is the worlds premier destination for art and luxury. Sothebys promotes access to and ownership of exceptional art and luxury objects through auctions and buy-now channels including private sales, e-commerce and retail. Our trusted global marketplace is supported by an industry-leading technology platform and a network of specialists spanning 40 countries and 70 categories which include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits, and Design, as well as collectible cars and real estate. Sothebys believes in the transformative power of art and culture and is committed to making our industries more inclusive, sustainable and collaborative. Role
As an integral part of the Post-Sale Services team, the Post-Sale Experience Coordinator supports clients through the post-sale process delivering excellent client service in accordance with best business practice and Company policy. Responsibilities
Act as the first point of contact Sothebys Post Sale Services via phone and email Ensure post-auction process and service level agreements (SLAs) are delivered in a timely and professional manner Facilitate and process post sale transactions, including but not limited to buyer collection, shipping and seller property returns Issue timely and accurate client communications Work with Shipping Coordinator to organize shipping quotes and deliveries Work with Logistics team to manage client shippers Ensure financial transactions comply with corporate governance Partner with other business areas to respond to client inquiries, resolve client issues and execute client transactions to ensure the highest level of client satisfaction Work with the Specialist departments to action and follow up on shipping and collection recommendations for unsold property Work front of house in our property pick-up offices to assist clients and their agents with property collections Facilitate temporary releases of purchases for 3rd party services Assist with property releases for non-sale inventory Participate in ad hoc projects as assigned by Buyer Experience Manager Ideal Experience & Competencies
Bachelors Degree required, ideally in relevant area of study/interest Ability to work at both our York Avenue and Gantry Point offices as needed Demonstrated ability to serve as first point of contact for a companys main phone line and email inbox Excellent client service skills, with demonstrated capability in active listening, empathy, service recovery and patience Calm demeanor, especially under pressure Good numeracy skills. Experience with basic bookkeeping is an advantage Well presented with a friendly, enthusiastic and welcoming disposition Exceptional oral and written communication skills Logical and practical thinking, with excellent resourcefulness and problem-solving skills Strong organizational skills and follow through Highest standard of confidentiality, discretion and work ethic Ability to work both independently and on a team Multi-lingual skills a plus Prior experience with SAP is desirable The expected hourly rate for this position is $24/hour. Employees in this role may be expected to work overtime, and will receive additional pay at the applicable overtime rate. In addition to hourly wages and overtime, successful candidates will be eligible for benefits as required by law. Our offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. To view our
Candidate Privacy Notice
for the US, please
click here . To view our
Candidate Privacy Notice
for the UK, Hong Kong, France and Switzerland, please
click here . The Company is an equal opportunity employer and considers all applicants for employment without regard to race (including, without limitation, traits historically associated with race, such as natural hair, hair texture, and protective and treated or untreated hairstyles), color, creed, religion, sex, sexual orientation, marital or civil partnership/union status, national origin, age, disability, pregnancy, genetic predisposition, genetic information, reproductive health decision, sexual orientation, gender identity or expression, alienage or citizenship status, domestic violence victim status, military or veteran status, or any other characteristic protected by federal, state/province or local law. The Company complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it operates. Create a Job Alert Interested in building your career at Sothebys? Get future opportunities sent straight to your email. Apply for this job
* indicates a required field First Name * Last Name * Email * Phone * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Education School * Select... Degree * Select... Select... End date month Select... End date year Current company * Have you previously worked/do you currently work for Sotheby's? * I am a current Sothebys employee I am currently in Sotheby's Associates Program I am a former Sothebys employee I have never been employed by Sotheby's If yes, please provide estimated dates you were employed LinkedIn Profile Website How did you hear about this opportunity? * If you heard about this opportunity from a Sotheby's employee, who referred you? Are you authorized to work in the country in which this job is offered? * Will you now or in the future require Sothebys sponsorship to continue or extend your current work authorization status? * Select... Are you Latinx or Hispanic? * Please identify your race * If two or more races, please check those that apply #J-18808-Ljbffr
New York, United States About Sothebys
ABOUT SOTHEBY'S Established in 1744, Sothebys is the worlds premier destination for art and luxury. Sothebys promotes access to and ownership of exceptional art and luxury objects through auctions and buy-now channels including private sales, e-commerce and retail. Our trusted global marketplace is supported by an industry-leading technology platform and a network of specialists spanning 40 countries and 70 categories which include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits, and Design, as well as collectible cars and real estate. Sothebys believes in the transformative power of art and culture and is committed to making our industries more inclusive, sustainable and collaborative. Role
As an integral part of the Post-Sale Services team, the Post-Sale Experience Coordinator supports clients through the post-sale process delivering excellent client service in accordance with best business practice and Company policy. Responsibilities
Act as the first point of contact Sothebys Post Sale Services via phone and email Ensure post-auction process and service level agreements (SLAs) are delivered in a timely and professional manner Facilitate and process post sale transactions, including but not limited to buyer collection, shipping and seller property returns Issue timely and accurate client communications Work with Shipping Coordinator to organize shipping quotes and deliveries Work with Logistics team to manage client shippers Ensure financial transactions comply with corporate governance Partner with other business areas to respond to client inquiries, resolve client issues and execute client transactions to ensure the highest level of client satisfaction Work with the Specialist departments to action and follow up on shipping and collection recommendations for unsold property Work front of house in our property pick-up offices to assist clients and their agents with property collections Facilitate temporary releases of purchases for 3rd party services Assist with property releases for non-sale inventory Participate in ad hoc projects as assigned by Buyer Experience Manager Ideal Experience & Competencies
Bachelors Degree required, ideally in relevant area of study/interest Ability to work at both our York Avenue and Gantry Point offices as needed Demonstrated ability to serve as first point of contact for a companys main phone line and email inbox Excellent client service skills, with demonstrated capability in active listening, empathy, service recovery and patience Calm demeanor, especially under pressure Good numeracy skills. Experience with basic bookkeeping is an advantage Well presented with a friendly, enthusiastic and welcoming disposition Exceptional oral and written communication skills Logical and practical thinking, with excellent resourcefulness and problem-solving skills Strong organizational skills and follow through Highest standard of confidentiality, discretion and work ethic Ability to work both independently and on a team Multi-lingual skills a plus Prior experience with SAP is desirable The expected hourly rate for this position is $24/hour. Employees in this role may be expected to work overtime, and will receive additional pay at the applicable overtime rate. In addition to hourly wages and overtime, successful candidates will be eligible for benefits as required by law. Our offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. To view our
Candidate Privacy Notice
for the US, please
click here . To view our
Candidate Privacy Notice
for the UK, Hong Kong, France and Switzerland, please
click here . The Company is an equal opportunity employer and considers all applicants for employment without regard to race (including, without limitation, traits historically associated with race, such as natural hair, hair texture, and protective and treated or untreated hairstyles), color, creed, religion, sex, sexual orientation, marital or civil partnership/union status, national origin, age, disability, pregnancy, genetic predisposition, genetic information, reproductive health decision, sexual orientation, gender identity or expression, alienage or citizenship status, domestic violence victim status, military or veteran status, or any other characteristic protected by federal, state/province or local law. The Company complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it operates. Create a Job Alert Interested in building your career at Sothebys? Get future opportunities sent straight to your email. Apply for this job
* indicates a required field First Name * Last Name * Email * Phone * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Education School * Select... Degree * Select... Select... End date month Select... End date year Current company * Have you previously worked/do you currently work for Sotheby's? * I am a current Sothebys employee I am currently in Sotheby's Associates Program I am a former Sothebys employee I have never been employed by Sotheby's If yes, please provide estimated dates you were employed LinkedIn Profile Website How did you hear about this opportunity? * If you heard about this opportunity from a Sotheby's employee, who referred you? Are you authorized to work in the country in which this job is offered? * Will you now or in the future require Sothebys sponsorship to continue or extend your current work authorization status? * Select... Are you Latinx or Hispanic? * Please identify your race * If two or more races, please check those that apply #J-18808-Ljbffr