UPMC
Join Our Team Of Life Changers!
UPMC is hiring a
Full-Time, Telephone Operator (Rotating Schedule)
to support the office in
Harrisburg . This call center is busy as it receives a high volume of emergency calls daily. Ideal candidate would be able to work in a high stress environment, staying calm and professional throughout call while maintaining a positive attitude. Ability to multi-task while answering phones is a must. This is a rotating schedule, and hours will be scheduled between 11:00pm-3:30pm Schedule also includes every other weekend and holiday which will rotate between day and night. Manager will discuss the schedule further during the interview. Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today! Responsibilities: May train new operators. May be required to do system data entry on request. Provide service to multiple answering service clients utilizing individualized protocols. Process appropriate emergency code or STAT page. Initiate voice pages when required. Provide Physician on call information to requesting individuals. Use required phrasing at all times when answering telephone calls. Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service. Determine callers requirements (extension desired, information requested, etc.) and transfer call. Provide status report on any page in progress to the individual requesting the page. Licensure, Certifications, and Clearances: Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran
UPMC is hiring a
Full-Time, Telephone Operator (Rotating Schedule)
to support the office in
Harrisburg . This call center is busy as it receives a high volume of emergency calls daily. Ideal candidate would be able to work in a high stress environment, staying calm and professional throughout call while maintaining a positive attitude. Ability to multi-task while answering phones is a must. This is a rotating schedule, and hours will be scheduled between 11:00pm-3:30pm Schedule also includes every other weekend and holiday which will rotate between day and night. Manager will discuss the schedule further during the interview. Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today! Responsibilities: May train new operators. May be required to do system data entry on request. Provide service to multiple answering service clients utilizing individualized protocols. Process appropriate emergency code or STAT page. Initiate voice pages when required. Provide Physician on call information to requesting individuals. Use required phrasing at all times when answering telephone calls. Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service. Determine callers requirements (extension desired, information requested, etc.) and transfer call. Provide status report on any page in progress to the individual requesting the page. Licensure, Certifications, and Clearances: Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran