Insight Global
Insight Global's fortune 50 client is seeking an AI Customer Success Manager to come join their organization. This resource will be operating as a community manager helping manage an internal AI chat box software powered by multiple LLMS and providing a very similar functionality to ChatGPT enterprise or CoPilot but at scale and with data privacy. This software will be utilized by over 50k internal employees. Understanding of of AI/ChatBox/ML software is required. Responsibilities include:
- Lead onboarding and implementation to ensure rapid time-to-value.
- Act as primary customer advocate and trusted advisor for assigned accounts.
- Drive product adoption with training, playbooks, and enablement.
- Troubleshoot issues and coordinate with Engineering for resolutions.
- Collaborate with Product Management to relay customer feedback and shape roadmap.
- Run beta programs and manage AI product launches and pilots.
- Create account health dashboards and executive summaries.
- Maintain strong executive relationships and understand customer strategy.
- Use analytics to monitor usage and recommend ROI improvements.
- Provide technical guidance on integrations (APIs, webhooks, CRM connectors).
- Define and track KPIs (NPS, CSAT, churn, retention, expansion ARR).
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience - 7+ years of experience in a CSM role - Development background with Python, Java, Node, etc - Experience with PowerBI, Tableau or any analytical platform - Experience with LLM models like GPT, Llama, Gemini etc. - Background in a pre software sales or product environment with an understanding of out of the box software solutions. - Understanding of how AI, chatbot, ML integrates into an enterprise level environment - Experience collaborating with Product Management teams to increase product efficiency - Experience with product launches - Cloud certification of any kind
Nice to Have Skills & Experience - Food and beverage industry background - Experience implementing internal chat boxes into enterprise level environments
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience - 7+ years of experience in a CSM role - Development background with Python, Java, Node, etc - Experience with PowerBI, Tableau or any analytical platform - Experience with LLM models like GPT, Llama, Gemini etc. - Background in a pre software sales or product environment with an understanding of out of the box software solutions. - Understanding of how AI, chatbot, ML integrates into an enterprise level environment - Experience collaborating with Product Management teams to increase product efficiency - Experience with product launches - Cloud certification of any kind
Nice to Have Skills & Experience - Food and beverage industry background - Experience implementing internal chat boxes into enterprise level environments
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.