LHH
Customer Service Specialist
LHH is seeking an experienced Customer Service Specialist to join a dynamic logistics team in Lawrence, IN. This is a temp-to-hire opportunity offering competitive pay and a stable weekday schedule. Key Responsibilities: Manage customer accounts from order placement through delivery. Process orders, cancellations, and changes with accuracy and attention to detail. Verify inventory levels, shipment details, pricing, and delivery timelines. Communicate effectively with domestic and international customers via phone, email, and online chat. Address and resolve customer concerns with professionalism and urgency. Maintain detailed records of customer interactions, inquiries, and complaints. Collaborate with internal teams to ensure smooth order fulfillment and customer satisfaction. Assist with incoming calls, credit issues, and office coverage during holidays (excluding Thanksgiving and Christmas Day). Required Skills & Qualifications: Minimum 3 years of professional customer service experience, ideally in logistics or distribution. Strong communication and problem-solving skills. Proficiency in ERP systems and general computer applications. Ability to manage multiple tasks and prioritize effectively. Associate degree or equivalent experience preferred. Experience in logistics distribution is a plus, but not required. Pay Details: $24.00 to $26.00 per hour
LHH is seeking an experienced Customer Service Specialist to join a dynamic logistics team in Lawrence, IN. This is a temp-to-hire opportunity offering competitive pay and a stable weekday schedule. Key Responsibilities: Manage customer accounts from order placement through delivery. Process orders, cancellations, and changes with accuracy and attention to detail. Verify inventory levels, shipment details, pricing, and delivery timelines. Communicate effectively with domestic and international customers via phone, email, and online chat. Address and resolve customer concerns with professionalism and urgency. Maintain detailed records of customer interactions, inquiries, and complaints. Collaborate with internal teams to ensure smooth order fulfillment and customer satisfaction. Assist with incoming calls, credit issues, and office coverage during holidays (excluding Thanksgiving and Christmas Day). Required Skills & Qualifications: Minimum 3 years of professional customer service experience, ideally in logistics or distribution. Strong communication and problem-solving skills. Proficiency in ERP systems and general computer applications. Ability to manage multiple tasks and prioritize effectively. Associate degree or equivalent experience preferred. Experience in logistics distribution is a plus, but not required. Pay Details: $24.00 to $26.00 per hour