Customer Service Representative Job at Creative Cove Inc. in Framingham

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Our Greater Boston area client is looking a Customer Service Representative with 1+ years of call center experience. In this role, you'll answer customer service correspondences, including letters, internet e-mails, chat, and/or social media comments. You'll also field customer questions, resolve standard customer complaints, document information in the customer tracking system and ensure effective communication at all levels. Additionally you'll monitor Facebook, Twitter, Instagram, TikTok and respond to customer comments/questions. This role pays $22/hr W2 and hours are 10AM-6PM

Overview

Our Greater Boston area client is looking a Customer Service Representative with 1+ years of call center experience. In this role, you will answer customer service correspondences, including letters, internet e-mails, chat, and/or social media comments, field customer questions, resolve standard customer complaints, document information in the customer tracking system and ensure effective communication at all levels. You will also monitor Facebook, Twitter, Instagram, TikTok and respond to customer comments/questions. This role pays $22/hr W2 and hours are 10AM-6PM.

Responsibilities

• Respond accurately, promptly and effectively to all forms of customer communication, including phones, letters, Internet e-mails, chat, social media referrals.
• Resolve difficult and sensitive customer issues in an objective and timely manner, using problem solving and negotiation skills.
• Communicate with District Managers, Store Managers and Home Office personnel to resolve customer problems and answer questions. Escalate serious issues to protect the company/brand.
• Document customers and store information in customer tracking system. Code correctly and provide continuous updates until the issue is resolved and ready to close.
• Promote a positive Company image in support of Customer Service objectives and mission statement.
• Make sound judgment calls that align with the brand, escalation and customer service policies for social media customer related issues by following social media moderation guidelines.
• Multitask in a fast-paced environment and moderate a high volume of inbound/outbound content to provide good customer service follow up and follow through
• Special projects/duties as assigned

Qualifications

• Strong Analytical and Problem Solving Skills
• Prioritizing skills and effective time management
• Ability to multi-task
• Excellent Verbal and Written Communication Skills
• PC knowledge including email knowledge; Word and Excel preferred
• Ability to Separate Emotion and respond objectively
• Works well in a team environment
• Need quiet workspace, free of background noise, and good for video meetings/chats

Details

• Seniority level: Associate
• Employment type: Contract
• Job function: Customer Service and Administrative
• Industries: Retail Apparel and Fashion and Retail