Randstad is hiring: Call center Agent in Sioux Falls

Overview

Escalations Representative — Join our team as an Escalations Representative, answering calls and creating complaint cases. In this role, you will be the first point of contact for customers with highly escalated concerns, providing a critical service that directly impacts customer satisfaction. You will be responsible for de-escalating challenging situations, gathering details, and ensuring a seamless handoff to Case Specialists for resolution.

Responsibilities

• Answer calls and create complaint cases as the first point of contact for customers with highly escalated concerns.
• De-escalate challenging situations, gather details, and ensure a seamless handoff to Case Specialists for resolution.