Luxury Bath Technologies Corporate is hiring: Call Center Representative in Port

Overview

Luxury Bath is one of the fastest growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling that enriches the lives of those we touch with bathrooms that are attractive, durable and maintenance-free. Luxury Bath / Mobility Remodelers is looking for a telemarketer for the Port Huron, MI market and surrounding areas to join our team. Morning and evening shifts are available. This is not a remote job; we need people to work full time in our call center.

General Purpose

Customer service skills are a must. Contact homeowners by telephone, set up qualified appointments for free consultations. Confirm, reschedule, rehash, and cold call. Input lead information, update reports and answer phone calls from ads.

Main Job Tasks and Responsibilities

• Deliver scripted pitch to the homeowners
• Adjust scripted pitch to meet the needs of specific homeowners
• Handle homeowners' questions and objections
• Obtain homeowners information including names and addresses and phone numbers
• Receive appointments over the telephone
• Input appointment details into the computer system
• Input homeowners’ information and important details of conversation
• Confirm appointments placed with canvassers or sales representatives
• Issue appointments for representatives to meet prospective homeowners
• Quality control phone calls
• Answer telephone calls from potential homeowners who are responding to advertisements
• Contact homeowners to follow up on initial interaction
• Update lead information and maintain reports

Education and Experience

• Knowledge of sales and marketing principles and strategies
• Relevant work experience in telemarketing, sales, marketing, or promotions
• Product knowledge -- Training provided
• Proficiency in relevant computer applications

Key Competencies

• Communication skills; Information gathering & management
• Persuasiveness; Adaptability
• Initiative; Tenacious
• Resilient; Stress tolerance
• High energy level; Self-motivation
• Industry best training
• Ongoing support
• Advancement opportunities