IT Support Specialist Job at Insight Global in California

We are seeking a skilled IT Support Specialist to join a project-driven IT team in an onsite role supporting a diverse user base. The ideal candidate will provide day-to-day technical support and assist with hardware and software upgrades, machine provisioning, and decommissioning efforts. In this role, youll handle both structured project work and ad hoc walk-up support, reporting directly to the team lead and working alongside a collaborative IT group.

This position operates in a 50/50 Mac and Windows environment, with a slight preference for Mac expertise. During gaps between projects, the role will involve Tier 1 and Tier 2 tasks such as account access issues, password resets, and printing problems.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form . The EEOC "Know Your Rights" Poster is available here .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

We are seeking a skilled IT Support Specialist to join a project-driven IT team in an onsite role supporting a diverse user base. The ideal candidate will provide day-to-day technical support and assist with hardware and software upgrades, machine provisioning, and decommissioning efforts. In this role, youll handle both structured project work and ad hoc walk-up support, reporting directly to the team lead and working alongside a collaborative IT group.

This position operates in a 50/50 Mac and Windows environment, with a slight preference for Mac expertise. During gaps between projects, the role will involve Tier 1 and Tier 2 tasks such as account access issues, password resets, and printing problems.

Nice to Have Skills & Experience

Advanced Active Directory skills (e.g., security groups, creating groups)

Experience with Microsoft Intune and Microsoft Entra ID

Familiarity with Okta or any identity and access management (IAM) tool

Experience with TeamViewer or other remote support tools

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

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