IT Specialist Job at Singing River Health System in Pascagoula

Overview

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The IT Specialist is the first point of contact and will provide technical assistance, maintenance and repair to computer systems and hardware and network problem resolution to all Singing River Health System customers. The IT Specialist will guide users through step-by-step solutions, answer questions or resolve computer issues for users in person, via telephone or from a remote location and email or trouble request enquiries; and resolves or escalates system issues and problems. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and software while ensuring optimal performance. The IT Specialist will troubleshoot problem areas in a timely and accurate manner and provide assistance where required, and utilize tools and following procedures or policies for handling support requests.

Location: Pascagoula Hospital | Full-Time | 1st

Address: 2809 Denny Avenue, Pascagoula, MS 39567, United States

Responsibilities (summarized from description)

• Serve as the first point of contact for technical assistance and issue resolution.
• Provide support for computer systems, hardware, and network problems.
• Guide users through step-by-step solutions in person, by phone, remotely, or via email.
• Install, diagnose, repair, maintain, and upgrade hardware and software to ensure optimal performance.
• Troubleshoot problem areas in a timely and accurate manner and escalate issues when needed.
• Follow procedures or policies for handling support requests.

Education

• High School diploma or equivalent required. Associate’s degree in a computer related field is preferred.

License

• N/A

Certifications

• N/A

Experience

• A minimum of two (2) years’ experience providing end user online/phone support with PC hardware, troubleshooting and repair.

Reports To

• IT Specialist Manager

Supervises

• None

Physical Demands

• Work is moderately active: involves sitting with frequent requirements to move about the office, move about the facility, and to travel to another facility within the SRHS service area.
• Exerting a negligible amount of force to lift, carry, push, pull, or move objects.
• Exposure to body fluids, sputum and tissues which may carry the hazard of infectious disease.
• Repetitive motions of wrists, hands, and fingers while using standard office equipment.
• Close visual acuity and the ability to view computer monitors and printed material.
• Ability to be active for extended periods and work shifts as required by hospital needs.

Mental Demands

• Keen mental faculties, assessment and decision-making abilities.
• Strong communication skills (oral and written) and ability to work under pressure and meet deadlines.
• Attention to detail and ability to multi-task in complex situations; strong analytical and interpersonal skills.

Special Demands

• Superior customer service skills and professional etiquette.
• Proficient computer skills (keyboard) and familiarity with MS Outlook and Word; basic hardware knowledge and network concepts.
• Clinical judgment appropriate to a patient population of all ages.
• Ability to handle difficult situations and teach customers over the phone.
• Willingness to travel throughout the SRHS service area with own transportation.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Hospitals and Health Care

Note: This description does not constitute a contract of employment and is subject to change. EEO statements and other required notices are retained as applicable.